Answer/Ask Blogging for Business

Online readers with specific how-to or what-to questions can find an array of possible answers on an array of sites such as Ask.com or Yahoo!Answers.

We blog content writers, though, should go quite a few steps beyond that who-knows-anything-at-all-about-this-topic format, I thought, having come across the “Now What?!?” page in Real Simple Magazine. Actually, I realized, that page offers some examples of the why’s and how’s of using Q&A in business blog posts.

“Curate” material from different authorities, adding your own “take” on the matter. In answer to the question “How can I save an oversalted dish?”, Bethany Parker auotes Ken Origer, chef at Clio’s restaurant in Boston (who suggests folding in pureed beans) and Alice Walker, chef at a New York City cooking school (who advises serving over-salted meat over an unsalted starch. Parker adds her own advice (accompanying the food with a sweet, bubbly wine). Very importantly, she explains her thinking to readers (bubbles cleanse the palate of salt).

As I stress in corporate blogging training sessions, curation of others’ content is a great strategy, but only if you add your own viewpoint and give readers the benefit of your own professional experience.  That way, readers connect with YOU, and with your business or practice.

Use compelling CTAs (Calls to Action).  Real Simple Magazine does: “”Have a disaster that needs solving? Scan this page and share your problem or go to realsimple.com.”

In writing for business, one goal is to make clear what opportunities will be lost if readers don’t respond – and in timely fashion.  

The one aspect of the Real Simple “Now What?!?” page that doesn’t serve as a good model for blog content writing is that it deals with three different topics on the one page. I prefer to use “the Power of One”, focusing each blog post on one central concept, leaving other topics for other posts.  Start with the “Pow!” opening line, discuss your topic, then tie back at the end, I say.

Question-answer is actually a very good format for presenting information to online readers. But there’s no need to wait until readers actually write in their questions.  Every practitioner hears questions from clients; every business owner fields customer queries daily. Sharing some of those in blog posts reminds readers of challenges they face and issues they’ve had with their current providers of products and services.

Answer/Ask is a great way to write business blog posts!

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But-What-If Blog Post Writing

Ironically enough, it was in Discover Magazine that I discovered an article that can serve as a model for effective business blog posts. :”The Revolutionary Rocket That Could Shuttle Humans to Mars” uses four steps that blog content writers might follow:

Step One: Describe the issues facing your potential customers, showing you understand the challenges they face.  “Traveling to Mars is not easy, which may be why no one has ever tried,” reporter Steve Nadus observes, listing the problems in detail:

  • It would take six to nine months to get to Mars using today’s chemical-fueled rockets.
  • Along the way, you’d be dosed with unsafe levels of radiation.
  • Once having arrived, you’d be stuck for as long as two years waiting for Earth and Mars to move closer to each other again.

Business owners and professionals can outline both those problems that brought readers to the site to begin with, plus some readers hadn’t even been thinking about.

Step Two: Offer solutions, both traditional and nontraditional. “But what if there were a better way””, asks Nadus, going on to describe a prototype rocket engine being developed that could make space travel faster than ever before.

Step Three: Add a generous sprinkiling of human interest. Nadus tells the story of Costa Rica-born Franklin Chang Diaz, founder of the Ad Astra company, where scientists have spent the last 30 years tinkering with rocket engines.  At age 18, readers learn, Diaz came to the U.S. with $50 in his pocket, speaking very little English.

Stories about business owners’ early struggles make for compelling copy in business blog posts.

Step Four: Allow readers to imagine themselves not merely using the product or service, but being part of something big and important. The first person that is going to walk on Mars has already been born…Mars is just the beginning.”

Successful blog content writing has readers wondering “but what if….?”

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When Hiring Freelance Blog Content Writers, Check for Red Flags

Hiring the right person for any job is a challenge, as any business owner or professional practitioner will readily admit. Hiring a quality freelance writer to help expand your online marketing – well that can be a challenge and a half. That’s why Derek Singleton, a managing editor at SoftwareAdvice, came up with a checklist marketers can use to “make sure they hire the right candidate the first time around.”

As owner of content marketing company Say It For You, I was very interested to measure my own standards for writers against Singleton’s list. I learned that Software Advice is in the matchmaking business, helping people find the right software for their organization. I liked the fact that Singleton’s article does something I recommend to blog content writers – offer valuable information that may or may not be directly related to the product or service you’re marketing.

“Since freelancers are not actually a part of the day to day processes at your company,” Singleton explains, “it’s important to really get to know them upfront – specifically their writing experience and how well (and often) they communicate.  Red flags in these areas can signal the candidate may not be a good fit down the line.”

The Software Advice Cheat Sheet for Hiring Freelance Writers names four key qualities:

  • Able to write authoritatively
  • Adaptable
  • Internet-savvy
  • Familiar with business and marketing concepts

“Red flags” would tell you not to hire those writers who:

  • Use poor grammar in emails
  • Aren’t responsive
  • Present content that isn’t accurate or original

While I’d offer a heartfelt “Amen!” to every one of the points Singleton makes, I was particularly impressed with the question he poses to the business owners when they’re hiring freelancers: “Are you doing your part?” Writers can’t succeed, he explains, “unless you’ve clearly communicated the project requirements and created a feedback loop”.

The way I think of business owners and practitioners and their blog content writing is this:  Blogging bestows a “training benefit”.  When you blog, you’re verbalizing the positive aspects of your business or practice, putting your recent accomplishments into words, and reviewing the benefits of your own products and services.

So, are those “training benefits” lost to business owners or professionals who hire freelance blog content writers to be their “voice”? Really, the answer is “no”, at least not if things are done right, with your blogger becoming a true part of your marketing team. The very process of choosing themes, sharing strategies, and planning for content creation involves both the owner and the writer, creating a 2 + 2 =5 synergy effect.

Bottom line message from Say It For You to prospective clients is this: Sure, we can provide top-notch content writers with all the Key Qualities and none of the Red Flags. But please understand: out-sourcing your business blog is not a wake-me-up-when-it’s-over deal. Hiring right is just the beginning of the process – working together with your freelancer is what’s going to make the difference.

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The Focus Group Function of Business Blogs

Focus groups are the most widely used qualitative research tool, according to the Market Research Association, and with good reason. “They foster fruitful 

Problem? Yes. Focus groups can be messy. “Moderators have to contend with competing personality types, including dominant or reticent participants, and the dangers of “group think’.”

The Market Research Association isn’t the only group to see some of the disadvantages of focus groups.  Greg Cobb of IdeastoGo goes so far as to call focus groups creativity killers. Why?

  • Too short – two hours, the time allocated for most focus group sessions, is hardly enought time for nine people to get comfortable with each other and explore the topic
  • Too scripted – There are generally stakeholders present who would like feedback from the consumers while they have them captive.  This leads to reaction without room for actual discussion.
  • Too awkwward – People are shy about expressing the full strength of their convictions or deepest motivations to a group of people they do not know.  Dominant personalities speak, and others tend to just go along.

As a business blogging trainer, I was itnerested to learn that Joe McKendrick of SmartPlanet thinks social media can be used to replace focus groups, bypassing some of the disadvantages Cobb lists.  How would that work?

McKendrick describes how the Mercedes-Benz community website is using social media to conduct consumer market research about consumers ages 20-45 who drive compact cards.  With questionnairs, forums, ideation contests, comment areas, and ratings, Mercedes can test marketing materials and ads, finding out what features, support, and services customers want most.

While even the largest of my Say It For You blog clients is tiny compared to Mercedes-Benz, I couldn’t help thinking that the idea of using blogs to perform a focus group function could be a very feasible marketing strategy. The “too short” problem wouldn’t exist – blog readers would weigh in on their own time in the form of responding to surveys, offering ideas or ratings – all good techniques to stimulate interaction with target customers.

The “group think” creativity killer Greg Cobb describes in live focus group sessions would be bypassed as well, since “dominant” or “shy” participants would not be directly interacting.  In fact, readers might be offered the opportunity to keep their responses confidential.

One way to increase response to online customer surveys is giving readers the chance to complete the entire survey in less than two minues, says bloggetvero.  “Save open-ended text areas for the really meaningful questions.”

Have you tried using the focus group function of your business blog?

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Don’t Let Your Business Become a Tree Falling in the Forest

“If a speaker delivers the most amazing speech of his or her life, but no one is around to hear it, did he or she really deliver a speech?” asks Sean Bradley in Speaker Magazine. “It’s the same thing with online marketing and advertising, Bradley goes on to say. If you’re not represented properly online, you won’t be found.

Understanding the “lay of the land” means understanding how powerful the Internet is as a resource of visibility, credibility, and business development, Bradley continues. Traditional marketing talks about three stages to the buying cycle, he reminds speakers:

  • Stimuli (ads that lead to point of interest)
  • First moments of truth (purchasing the product or service)
  • Second moment of truth (the ownership experience)

Google, he notes, revolutionized this cycle in a book titled ZMOT (Zero Moment of Truth). Consumers’  ZMOT is the time between stimulus and purchase, where they search for more information, reviews, and feedback to help them determine if they want to buy.

Bradley brings this idea into the speaker’s world.  “When people hear about you through an ad or blog post, or you’re recommended by someone, chances are they will Google before they call,” he remarks.  “What do you think they’ll find? Is your content relevant and current?”

The Content Marketing Institute concurs: “Smart marketers understand that traditional marketing is becoming less and less effective by the minute, and that there has to be a better way.”

But what exactly IS content marketing? Content marketing is a marketing technique of creating and destributing valuable, relevant and consistent content to attract and acwquire a clearly defined audience – with the objective of driving profitable customer action.

The operative term here is “consistent content”, which is precisely what blogging for business is all about.  “Persistent” would be an appropriate desciptor as well, since the long-term effectiveness of any business blog depends on reliability and continued effort.

Content is king online.  But that content must be accurate, current – and dependable.  The content of a business blog must not only attract new customers, but keep regulars coming back. As the “hub” of any business’ or professional practice’s online marketing effort, the blog has a steady job to do.

Sure, a business or practice may be just one tree of many in a forest of competitors, but blog marketing is one way to help that tree make a big sound!

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