In Blogging for Business, Grammar is a Big Deal

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“You might believe the past tense of the verb lead is lead, but that’s not how things are,” says Marko Ticak in the grammarly blog. (Led is the past tense of lead.) Big deal, you’re thinking… Yes, it is. As a blog content writing trainer, I know the truth of author Joanne Adams’ words: Pay attention to proper spelling and grammar, Adams says, and “people who read your writing will know, without a sliver of doubt, that you are somebody who really knows their $h*t”.

At Say It For You, my favorite recommendation to business owners and the freelance blog content writers they hire to help bring their message to their customers is simply this: Dress your blog in its best. Prevent blog content writing “wardrobe malfunctions” such as grammar errors, run-on sentences, and spelling errors. Perhaps it’s true that most readers won’t notice errors, but business owners or practitioner ought to ask themselves a simple question: “Can I afford to have even one potential customer noticing my lack of care?”

Just to be sure you know your $h*t, Adams offers a list of infinitives and their proper past tense forms (along the lines of “lead/led”):

  • build/built
  • choose/chose
  • lie/lay (another very common mistake)
  • lose/lost
  • spend/spent

Other bothersome twosomes often confused include:

  • advice (the noun – what you give or receive) and advise (the verb)
  • imply (the speaker or writer does this)/ infer (the listener or reader does this)
  • lose (can’t seem to find) and loose (not tight enough)

One expression to erase from your mind and your writing, Adams advises, is “a lot”. It’s OK to use “a lot”, but don’t smoosh the words together.

I’ll admit that, over the years, I’ve been accused of being a “grammar Nazi”, so you can imagine why I identify with the material in Joanne Adams’ book. But, really, all content writers should. Grammar mistakes are very much like the much-publicized TV star wardrobe mishaps – they call attention away from the kind of impression we intend to make on behalf of our businesses or professional practices.

In blogging for business, grammar affects the effect!

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Valuable Blog Marketing Lesson in a Solo Cup

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You know those red plastic SOLO drinking cups? Maybe you’re heard that the lines wrapped around the outside are actually measuring guides, observes Todd Hunt in his latest Hunt’s Headlines email. The line closest to the bottom measures 1 ounce of liquor, the next one 5 ounces of wine, with the line close to the top measuring 12 ounces of beer. Forget that, says parent company Dart Container Corporation, stating in no uncertain terms that the lines are designed for function only and are not measurements.

“Advertising can….introduce emotions, images, and symbols that stimulate desire, and it can show how a product or brand compares favorably to competitors,” lumenlearning.com explains.
“Reminder advertising reminds people about the need for a product or service, or the features and benefits it will provide when purchased.”

According to the Cleveland State University Writing Center, “Critical readers seek knowledge; they do not “rewrite” a work to suit their own personalities”. But are blog readers “critical” in that sense? Not likely. Sure, as blogginexplorer.com stresses, “Simply put, your blog’s target audience is the group of readers who your blog can help the most.” And, when you target that very specific audience, you have a better idea about what they need and want.

Still, content writers need to be aware that readers bring their own biases to the page. Without even realizing it, blog visitors are going to be thinking about how they might use those lines on the red plastic cup to measure beer or wine (whether that was our intention or not!). And, we’ve come to realize at Say It For You, that’s OK. Blog posts are not meant to be ads, instead functioning like “advertorials”.

When you first begin blogging, Qeryz.com admits, “there is only ‘the middle’, entailing what you do, what you offer, and what problems you solve”. Surrounding this “middle” is your potential audience and what they care about. Identifying your audience is a process that never stops, cautions Queryz founder Sean Si.

As a blog marketer, salesbacker.com suggests, you have different ways to differentiate your product from competitors, including:

  • by size
  • by origin
  • by branding or decoration
  • by packaging
  • by adding a feature or ingredient
  • by offering a bonus

One way to engage blog readers is to share the history of your company. (The Solo Cup company, was founded in Chicago during the Great Depression, and is now 84 years old!) “How-we-did-it” stories make for very effective blog content for both business owners and professional practitioners, I’ve learned.

The lesson in the solo cup? To the blog writer, the product or service might represent one thing; to individual readers, it might represent another! It’s all good….

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Business Blogging – Staying Silent is the Wrong Choice

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“The COVID19 pandemic has put much of the world on pause. Blogging shouldn’t be one of them, writes Manish Dudharejia in the Search Engine Journal. Staying slilent is the wrong choice. Dudharejia names several reasons why:

  • People are on their digital devices more than ever now.
  • You have an opportunity to produce messaging that is not about anxiety-inducing topics.
  • You have the chance to discuss what your brand is doing to keep people safe.
  • Continuous communication and support builds customer trust and loyalty.
  • You have the chance to gain followers, even if they are not yet buyers.

“Customers want to know that you are surviving this new normal with them, so taking your customers along for the ride through various outlets of online marketing will ensure you have the support to get to and through these difficult times,” explains Makenzie Walker of topfloortech.com. “Positivity and reassurance are a business’ best friends,” Walker adds.

As a business owner myself, I loved the viewpoint of Karen Lombardo of Put Another Way.
Sales mentality, she says, can be divided into two categories: farming and hunting. Hunters find opportunities to close business; farmers engage with clients and forge and strengthen relationships. “The hat to wear in today’s environment,” Lombardo advises, “is the farmer.” Consistent communication is key right now. You have valuable knowledge and expertise. Put it out there, she says.

Way back in 2009, Tony Fannin, president of BE Branded, commented on the fact that in the economic environment of that time, businesses were cutting back their marketing and advertising. In effect what those business owners were saying, Fannin quipped, is “Let’s put less gas in the car so we can drive further and save money!” Without consistent reminders, brands are easily forgotten, he warned.

At Say It For You, we’re acutely conscious of the fact that it’s never been more important for brands to show purpose, going from information-dispensing to offering perspective on issues related to both the search topic and the times in which we’re living.

“May you live in interesting times” is a translation of a traditional Chinese curse, and we are certainly living in interesting times now. One thing’s for certain when it comes to business blogging – staying silent is the wrong choice!

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Are Your Blog Questions for Learning or Judging?

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Questions open our minds, says executive coach Roz Savage, but we need to go from judging to learning. While old-style leaders ask questions to elicit facts, new-style leaders ask questions “to unlock the intelligence of the team”. In her book Change Your Questions, Change Your Life, Marilee Adams compares judging questions with learning questions. When we leap to judgment, that prevents us from learning very much, she teaches.

At Say it For You, always on the hunt for ways to improve the way we go about business blog content writing, we wondered how questions can be used in blog content itself, in which the “conversation”, at least at the start of the encounter, is one-way! Neil Patel suggests asking questions on social media as a way of learning more about your target audience for the blog. The first and most important question you need to ask, Patel says, is What are my readers worried about? The answers will allow you to provide a better customer experience and blog reader experience.

A question in a blog post title is an invitation to participate in a conversation, Patrick Armitage of BlogMutt suggests in uplandKapost.com.  And, while in a blog post, Armitage says, you’re often providing answers to questions that your potential customer might ask, the very fact that it’s in the form of a question allows readers to feel you’re helping them form them form their own opinions.

Visitors are, without a doubt, judging your website. If it does not appear attractive, easy to navigate, or knowledgeable, you’ve lost your customer, cautions Webociti. Relevant information they should find includes questions and answers, Joe Mediate explains.

As Marilee Adams emphasizes, learner questions lead to discovery and understanding, while judger questions more often lead to blame and frustration. In keeping with that concept, blog content should focus on expansive and productive questions, such as “What’s possible?” “What are my choices?” “What’s useful here?” In the real blog marketing world, I’ve found, the content writers focus on appealing to consumers’ fear. My own thought has always been that, to appeal to a better kind of customer – the one who buys for the right reasons and remains loyal, the content must appeal to readers’ better nature – and to their ability to arrive at intelligent answers to “learning” questions.

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Increasing Blog Effectiveness Through Content “Vocals”

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“Vocals aren’t the actual words you use, but what you do with your voice to clothe words with meaning,” the authors of Close the Deal explain. Vocals include:

  • tone
  • pitch
  • emphasis
  • accent
  • inflection
  • pronunciation
  • volume
  • rate
  • tempo

The important lesson here: Vocals give you a tool to increase buyers’ comfort with you.

Of course, in video clips included in blog content, all these vocal elements would come into play. But can all these valuable tips about increasing buyers’ comfort come into play in non-vocal blog content writing? The answer is a resounding “Yes!”

Language has the power to establish personal connections. “Tone in writing refers to the writer’s attitude toward the reader and the subject of the message. The overall tone of a written message affects the reader just as one’s tone of voice affects the listener in everyday exchanges,” the OWL Purdue Online Writing Lab explains.

As a blog content writing trainer, I found three of the tips from Close the Deal are especially apropos to our work:

Vary your vocals.
You’ll bore buyers if you drone on, and get caught using a “singsong” delivery, the authors caution. Liven your speech patterns with variety, they advise.
As a businessperson or practitioner, I teach, you have many different kinds of stories to tell through your blog, including the benefits of your products and services, the history of your business and your own journey, successful case studies, and your perspective on trends in your industry.

Show friendliness through a relaxed tone.
Speaking louder than your buyers can make you come across as pushy and overbearing.
“The business writer should strive for an overall tone that is confident, courteous, and sincere,” OWL advises, “and should be written at an appropriate level of difficulty”.

Temper your accent.
Water down your regional accent in settings where the majority of people don’t share it. Reflect the buyer’s tempo, tone, and volume.
Having a focused topic in a blog post is important, but focusing on a specific audience is equally as important. Before writing, research your target audience. “Once you have your data you can start to put together personas and plan your online marketing activities around them,” Sleeping Giant Media teaches.

Just as vocals do, the language you use in your blog content has the power to increase buyers’ comfort with you.

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