Converting Lookers To Buyers In Your Blog Booth

 In an earlier blog, I shared with you a very practical “no-no” about trade show booths:  Don’t use a table as a barrier between you and the customer.  I related that advice to  your business blog and how to make it inviting.  Here’s another valuable trade show tip I picked up from business event marketing specialist Kathleen Haley:  It’s a big mistake not to have an effective system for following up on leads you get at your booth.

 


Remember, the display in front of your “booth” is your blog.  The blog, with its frequently changing and engaging content, draws people into your website.  Now, that looker is not just another face passing by at the trade show (the Web) – it’s a lead!  And, what you do with leads like that makes all the difference between wasted effort and new business. You’ve heard it before, but it’s true, oh, so true: You’ve gotta have a plan!


 


You and your ghost blogger, along with your web designer and administrator, are part of a marketing team.  With a well-conceived plan, once the “leads” are inside the booth, your website functions perfectly to gather information about what those people need, provide that information, and convert them into customers.  You’ve set a process in motion, one that gets better with practice. Your blog opens the line of communication to your target market.  Lookers click by at the web trade show, are drawn into your website booth, where you “meet” them and convert them into buyers.  Easy? Actually, no.


But, can it work?  With a well-written, regularly posted blog, a marketing team, and a plan – oh, my, yes!

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Blogs And Podiums – Choose Yours Wisely

Talk about traffic congestion – you wouldn’t believe how many folks are venturing into the blogosphere.  Millions of people are putting ideas and information out on the World Wide Web, often just to share knowledge and give others the benefit of their opinions.  But if you’re a business owner, you’re probably using your blog as part of your marketing campaign.  The only reason you’re establishing a blog is to attract new business to your website.  Your blog is your podium – you get to showcase your business so customers will want you to be the one to provide them with the product or the service they need.

 


The other day, In BusinessWeek magazine, I read a short piece called “Choose Your Podium Wisely”. The article talked about the fact that top corporate executives get lots of speaking invitations, so many that they need to choose which engagements to accept.  A consulting firm named Burson-Marsteller took a survey of CEO’s to see how they measured “return on investment” for a speech. Was the speech rewarding because it brought in business leads?  Did it attract new talent to the CEO’s firm? Did the speech build the company’s reputation? 


 


The consultant’s rule for executives planning speaking engagements is actually a perfect fit for business bloggers: Keep a specific goal in mind.  Then find the audience most likely to deliver that benefit to your company! 


 


As a ghost blogger, I find this rule to be absolutely essential to keep in mind when I’m doing planning with business owners. Before your blog can be used as an effective tool, you need to focus in on one specific goal.  Who are your target customers or clients? What approach would have the most appeal to that segment of your market?  Will the emphasis be on your product or on special service and expertise?  Pick one primary area of focus – don’t try to do everything in one blog.  In other words, choose your blog “podium” wisely. 

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Raise Your Sleeve For Business Blog Writing

It’s gotten to be a habit of mine – I read signs. We Indianapolis blog content writers can learn a lot from signs, I’m convinced – from how to go about engaging people’s interest, to how to fairly represent a business owner’s or professional’s mission.

One day, driving south on Meridian, I noticed a sign out in front of the Indiana Blood Center. Its message was short and sweet:

                        ”Craving cookies?  Come on in!”

Well, I’ll tell you, I’m a professional ghost blogger, and I offer business blogging training, and… for the rest of that day, I just couldn’t get the message from that sign out of my mind.

First off, the way SEO marketing blogs work was perfectly captured in the two very short sentences on the Indiana Blood Bank sign:

Through the search engine optimization process, potential customers search online for a product or service they’re interested in. Because you have a “sign” outside (the keyword phrases you’ve used in your frequently posted blog content), the search engine has “delivered” those potential buyers to your “digital doorstep”.

They’ve got the “craving”; you’ve got the “cookies”.

 You invite those customers to “come on in” by clicking on the link to your blog post.

Another good thing about that sign is the “bonus”, meaning the cookies. Jimmy Brown writes in incomeondemand.org that offering a bonus that’s both desirable to customers and easy to deliver gets prospects excited and increases the likelihood they’ll take action by buying your product or service. The Indiana Blood Bank is doing exactly that – using an incentive to get extra “sales” (blood donations).

But, arresting as the message was, and, as much as I like cookies, there’s something I didn’t at all like about the “deal”. You see, the Indiana Blood Center sign was doing something that I caution freelance blog writers to avoid – pulling a “bait and switch”.

Remember, the first thing online readers will see on your blog is its title, and largely based on that title, those searchers will decide whether to “come on in” and read your blog content. The title carries an implied promise that “what you see is what you’ll get”. In other words, in corporate blogging for business, the post needs to deliver on the promise in its title. Not that donating blood isn’t a noble cause, but no fair inviting me in on the basis of my craving for cookies, leaving out that I will first need to have my blood drawn!

If ever the Indiana Blood Center asks for Say It For You’s business blogging assistance, I plan to suggest the sign be changed to read, “Raise your sleeve if you crave cookies!”


 

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Go-To Business Blogging

Serving as a "go-to" source for online readers can be a great formula of success for business bloggers, which is one of the reasons I regularly follow columnist Erika D. Smith’s pieces in the Indianapolis Star.

In "Keep your eyes on the skies – and the trees", Erika sets a great example for blogging by pointing her readers to seven websites, each of which contains useful information at least loosely related to ways of saving data and saving the planet at the same time.

As I’m fond of pointing out in business blogging training sessions, readers could, in theory, have sought information from sources more authoritative than your blog. Yet those same readers will be sure to appreciate that:
 

  • You’ve gone to the trouble of culling valuable nuggets from a variety of sources
     
  • You’ve helped them make sense of the information and added your own "spin".
     
  • You knew how to do that because of your own specialized knowledge and experience in your field

    This particular Erika Smith article is a tad less razor-sharp focused than I think business blog posts need to be.
    The theme of this particular article is autumn leaves, so Smith refers readers to Indiana’s Department of Tourism Development’s Leaf.Com network to keep track of how leaves are changing, then to Foursquare to find discounts on shopping and dining in those areas, and to umbrellatoday.com to learn if it’s likely to rain during their visit.

The last four of Smith’s Seven Sites list, though, digress a bit, ranging from entering contests to propose solutions for environmental problems, to finishing the sentence "Now that I am dead…", to emailing from one computer to the next. So, while I applaud the concept of business bloggers sifting through a lot of information and then presenting to readers only what is relevant, blog posts still work best when tightly focused on one central concept.

None of this takes away from the central concept of this Say It For You  blog post: Playing the "guru" and the "go-to guy/gal" is a superb tactic for business bloggers!

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Business Bloggers Should Use Novelists’ Synopsis Checklist

Are business blog post titles “spoilers”? Maybe, but at least according to the Guardian Books blog, spoilers are good things:  “Readers who know how a story will end will get greater pleasure from it.”

As novelists know, agents and publishers often require them to furnish a synopsis along with their manuscript.  The synopsis, explains Chuck Sambuchino of Writer’s Digest, “supplies key information about your novel (plot, theme, characterization, setting), while also showing how these coalesce to form the big picture.”  The agent or publisher, the implication is, will not take the time to read the manuscript without knowing up front if it’s going to be a good match for the publisher’s target audience.

As a corporate blogging trainer, I can’t help but see a strong parallel here for business blog content writers.  Readers come online searching for information, products, or services, and they are not going to take the time to read your “manuscript” (the full text of your blog post) without assurance that they’ve come to the right place.

In writing any SEO marketing blog, using something on the line of that novelist’s synopsis is essential to doing what I call “blogging downhill”.  In corporate blogging training sessions I teach new freelance bloggers in Indianapolis to address readers’ “What’s-In-It-For-Me?” question at the beginning, rather than later on in each blog post.

Sambuchino explains that, as agents have become “busier and busier”, today “they want to hear your story now-now-now.” That is certainly the case with the online readers of today. Two pieces of advice he offers novel synopsis writers are especially apropos for business blog writers:

 

  • Establish a “hook” at the beginning.
  • Make it a short, fast, and exciting read.

The University of California’s psychology department gave subjects 12 short stories to read.  Some were presented with “spoiler paragraphs” that told readers how the stories would end, others had no spoilers.  “Subjects significantly preferred the spoiled versions.  Knowing ahead of time how the story would end not only didn’t hurt enjoyment, but actually improved it,” the researchers found.

The lesson for blog writers?  Tell ‘em what you’re gonna tell ‘em. Do it in the title and in the opening sentences of each blog post. Use a “hook”, but let readers know whether it’s for fishing or knitting. Will you be teaching them to fish or knit, or do you sell books on the subject?

We’ve always known that optimizing our online content writing means letting the search engines know what we’re about. Now, we learn, we’d best “spoil” the “suspense” for our readers as well!

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