Capture Those Kadigans With Your Business Blog

If you haven’t heard of kadigans, you probably do know their cousins the "thingamagigs". I used the word thingamagig myself the other day in the hardware store.  I was after a… well, you know, that thingamagig that hangs over the shower nozzle and holds the shampoo and hair rinse? Luckily, the store clerk quickly realized that what I needed was a shower caddy.  What I’d done, not knowing the correct term for the item, was use a kadigan or placeholder name.

Placeholders are words referring to objects or people whose names are unknown, irrelevant, or just temporarily forgotten. "Whatsherface" would be one example of a placeholder. Back in high school, our class performed Gilbert & Sullivan’s operetta Mikado.  The Lord High Executioner sings about his "little list";

 ….apologetic statesmen of a compromising kind
Such as What-d’ye-call him, Thing-’em-bob and likewise Never mind.
And St-st-st and What’s-his-name, and also You-know-who
The task of filling up the blanks I’d rather leave to you.

Anyway, after the shower caddy incident in the hardware store, I realized that I’d learned a lesson about business blogging and about online search.  Even though I hadn’t known the correct term for the item I wanted, only the result I wanted (a neat shower stall), Ace Hardware was able to make a sale and I got my need filled.

As a professional ghost blogger helping my business clients "win search" through business blogs, I realized online searchers are often in the same boat as I was that day at Ace.  Searchers may not know the correct terminology for the product or the specialized service they need, so they may just describe the desired result, or they may resort to kadigans.

So, in order to capture those searches, you’ve got to be able to match up your blog content with kadigans.  Content that describes the end result from using your product or service can snag kadigan-driven traffic. Content that describes how your product is used can capture attention from searchers   Remember, that day in the hardware store, I wasn’t looking for a thingamagig or a whatchamacallit – what I wanted was  a neat and organized shower stall!

Not only is it smart to assume your potential customers don’t know the name of your business, assume they don’t know the "name" of the solution to their problem!  The reader, by using placeholder words, is saying to you, the business blogger, what W.S. Gilbert was saying: "The task of filling up the blanks I’d rather leave to you!.

 

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Mix Up the Personalities in Your Business Blog

Reading fellow blogger Michel Fortin’s post “Does Your Copy Have Personality?”, I was reminded that personality self-assessment tests have been around for years. I personally remember the Xerox version (back from insurance sales training days), while today as a college career mentor, I discuss Meyers-Briggs results and DISC profiles with my student mentees.

Different types of assessments tests have been popular at various times over the years, and there have been different names for the four different “quadrants” on the diagrams. The general idea is that understanding and relating to people with styles different from one’s own is a skill well worth perfecting.


Fortin sums up the four types:

  • Drivers  (aka “directors “) are concerned with results.
    To appeal to drivers, blog about how your products and services helped solve problems, how long that took, and how much it costs to get there. In short (literally), give ‘em the bottom line!
  • Expressives (aka “relators”) care most about how they’re perceived and about feelings.
    To appeal to blog readers in this category, emphasize the prestige that comes with using your products or services, and how customers can use those to express their own creativity.
  • Analyticals (AKA “thinkers”) are preoccupied with details.
    To appeal to this audience in blog posts, offer lots of statistics, measurement, steps in a process, and lists of product ingredients.
  • Amiables (aka “sociables”) are interested in relationships and in pleasing others.
    To appeal to blog readers who are in this category, blog about how your product helps others and helps build and strengthen personal relationships.

Now, not all of your blog visitors will fall neatly into one of these categories, and not every blog post is going to hit the spot with every reader. As Fortin puts it, you can’t be all things to all people. In fact, when it comes to ads, he says, writing copy that’s bland and “vanilla” in order to avoid offending anyone is a strategy that will, more often than not, prove appealing to no one.

As a business blogging trainer, though, I can offer reassurance. In blogging for business, there’s more “wiggle room” available.  You can write with one audience in mind today, and appeal to another tomorrow or next week. The trick, of course, is learning, over time, what works best for your business.

That’s not a lesson any business owner can learn by skipping over the trial-and-error part of the course!

 

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Being Social is Not Just Common Courtesy, It’s Vital to Business Survival!

As the popularity of social networking grows, so does the importance it plays as part of your overall online marketing strategy. DRIVE’s social networking specialists can help you:

  • Understand the different markets that are available on the various social networking sites.
     
  • Understand the varieties of tactics that can be employed to best communicate with your target audience on those social sites.
     
  • Create content to publish on the social sites.
     
  • Set up and develop your blogging strategy. We can even write expert content for you as ghost bloggers.
     
  • Establish an email marketing campaign as part of your social networking.

This last item is vitally important because social networking is beginning to replace email newsletters due to email in-boxes getting inundated with messages and newsletters we don’t really care about.

  • While existing newsletter strategies already in place for existing customers is still important to a degree, the ability to develop new social networking strategies is equally important.
     
  • Don’t forget, the percentage of the population that regularly visits Facebook is the same as the percentage of your customers that are on Facebook, as well.
     
  • If your customers are on Facebook, you need to reach them there.

The Statistics Speak for Themselves; Social Networking is a Growth Market – Just Ask Facebook

Click to visit YouTube in a new window Click to visit Facebook in a new window Click to visit MySpace in a new window Click to visit Twitter in a new window


The appearance of icons for popular sites like YouTube, Facebook, MySpace and Twitter (click on icons to open social networking sites in a new window) on traditional offline advertising venues highlight the importance businesses place on social networking to reach their target market.

To illustrate this, according to a Nielsen Company report, in December 2009 the average U.S. Internet user spent an estimated 68 hours online (both at home and at work).

In that time, on average:

  • Nearly 2700 websites were viewed, with an average visit of 57 seconds per site.
     
  • One hour and 53 minutes is spent on Google
     
  • Two hours and 40 minutes on AOL (which could be considered the first social networking venue)
     
  • Three hours and 8 minutes on Yahoo (including their popular email service)
     
  • And a whopping five hours and 25 minutes on Facebook, an 82% increase over the same time a year earlier. And their popularity just keeps growing.
    • As of February 2010, the average time spent on Facebook was up to more than seven hours per month.
    • The average user spent more time on Facebook than on Google, Yahoo, YouTube, Microsoft, Wikipedia and Amazon combined.
       

Contending with the Future of Social Networking

Many internet users spend more time logged into social network sites than watching TV, and are much more receptive to that environment because the user chooses where to receive information, as opposed to having information forced upon them.

It is also important to remember that while they might be on Facebook this year, they could be into something else "new" by next year.

  • You need to stay abreast of the ever-changing landscape of the segmented target markets that are using, or not using any longer, particular social networking sites.
     
  • You should include your social networking site information on your offline marketing materials, including TV, radio, and especially print advertising. The mere presence of those Facebook and Twitter logos on your website says something about you to your audience.
     
  • Create content to publish on the social sites.
     
  • Set up and develop your blogging strategy. We can even write expert content for you as ghost bloggers.
     
  • Establish an email marketing campaign as part of your social networking.

If that is something that you think is important to your target market, then it is very important that you have those programs in place or you won’t meet your audience’s expectations and will get beaten by your competitors who do meet their target market in the places they expect to see you.
 

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Axe Heaven and CartSEO Expand and Evolve

Click to visit Axe Heaven website (opens in new window)In December of 2007, DRIVE launched the first e-commerce website powered by CartSEO™, a proprietary website Content Management System and retail shopping cart designed to provide a search engine optimization-friendly architecture along with a dynamic database-driven shopping cart, while offering inexpensive yet robust online payment options.

AxeHeaven.com manufactures and sells miniature replicas of guitars made famous by Rock ‘n Roll stars from the 60’s through today. They currently offer more than 175 replica guitars from over 75 musicians, from Ace Frehley to Zakk Wylde.

The Axe Heaven website, originally built on the CartSEO v. 2.0 platform, has been upgraded to version 6.5, which features a variety of Web 2.0 tools that lets visitors perform a number of functions directly from the web page, such as:

  • Alter text size, print the page
  • Send a page as an email
  • Create a bookmark
  • Post directly to news and social networking sites like Facebook, Twitter, YouTube and MySpace

The CartSEO™ shopping cart technology was developed by DRIVE to improve on the lack of search engine-friendliness inherent in most traditional online carts. CartSEO offers ever-present static HTML files to the search engines for ranking rather than the less-friendly built-to-order "dynamic" pages delivered by most e-commerce shopping carts.

New features of the CartSEO 6.5 platform include:

  • A full-function Content Management System (CMS) that creates static non-product pages as easily as product pages with a WYSIWYG text editor.
  • Events Calendar
  • Polling Capability
  • Media Manager
  • Flash Video Manager
  • Customized RSS news and/or blog feeds to web pages.

"CartSEO 6.5 is a vast improvement over our original product," stated DRIVE president Ken Zweigel. "Not only have we made it easier to add products to the shopping cart, we now provide all the tools needed to easily build and maintain effective, user-friendly, content-driven web pages that a web site needs to attain high rankings on the major search engine results pages."

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Show Your Measure In Your Business Blog

“Just how big is the oil spill in the gulf?” read the Indianapolis Star article headline, going on to offer “a little mathematical context” to put the Gulf of Mexico catastrophe in perspective.

While there’s no really positive perspective on the oil spill, as a professional blogger for business and blogging trainer, I have a really positive perspective on the technique the Star journalist used to make matters clearer to its readers. Helping online searchers take your “measure” could be considered the main mission of each of your blog posts.

The Star used several unlikely comparisons concerning the oil spill’s first two months:

  • The Mississippi River pours as much water into the Gulf of Mexico in 38 seconds as the BP oil leak in two months.
  • The amount of oil spilled would fill 9200 average-sized living rooms.
     
  • Were the oil to be poured into gallon milk jugs, the lined-up jugs would stretch 11,000 miles.
     
  • Converted into gasoline, all the oil spilled in two months would be enough for all American drivers combined to travel for three hours and 43 minutes.
     
  • Divided among all Americans, the oil would fill four soda cans for each person.

Online searchers may know what they need.  They may not know what to call that need. They almost certainly lack expert knowledge in your field. That makes it difficult for potential customers to know if your prices are fair, how experienced you are relative to your peers, and where you “place” in the big “scheme” of products and services.  Is your business “small”? Compared to what? In what ways is “small” better for this particular service or product? Is your approach to your field different from most others?  Is that good?

Remember, your website explains what products you offer, what services you provide, who the players are in your company, the geographic areas where you operate and what type of clients you have. The reader, though, may have difficulty translating all the data into the “Why-is-that-good-for-ME” terms.

How big is your big? How small is your small, how local your local, how fast your speed?. How special is your special way of serving customers?

How many average-sized living rooms will your customer satisfaction overflow fill?

 

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