Blogging To The Five Why’s

Fellow blogger Michel Fortin says he’s a big fan of reasons-why advertising. "Good, successful copy," Fortin adds, "tells the reader why right up front."  (If you don’t, he warns, they’re left wondering why you left that information out!)

Fortin’s alluding to ad copy, but the same five why’s he mentions can serve as great guidelines for using proof in your business blog posts to build belief in your services and products.

Buyers (and I’m extending this to apply to online searchers who’ve found themselves at your blog) want to know five different types of reasons:

Why you (the reader)
Your copy should qualify the reader for the offer you’re making.  Why did you target this particular market (the one represented by this potential buyer)?

Why me (the author)
"Credentialization is an important element in copy," says Fortin. In the case of business blogs, the "me" is the business or the professional practitioner (or the ghost blogger as his or her voice). What is our expertise and experience?  Why do we care?

Why this (the offer)
What are the specific solutions you provide? Why is your product or service designed in the particular and unique way you describe?

Why now (the urgency)
What reasons can you offer the reader to act now – (missing out on something important, preventing further damage, expected scarcity of the product, etc.)?

Why this price (the value)
Your blog can make clear where you fall price-wise in your market and why your business has chosen that pricing niche. 

Answering the "why’s" overcomes buyers’ natural skepticism, and blog posts are the perfect tool to use for going beyond the "telling" and the "selling" to the "proving". As I’ve said before, only blog believers become website buyers.

 

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In Business Blogging, Don’t Be Shy – Be Specific!

For the article "Tips From The Inside", Inc. Magazine interviewed the purchasing agents of several mega-corporations, asking how each preferred to be sold to by suppliers and vendors.  I was fascinated by the answers, realizing that every one of those tips should be helpful for business bloggers in converting online searchers to customers and clients.

Three of the agents stressed the importance of vendors gaining an understanding the needs of their companies before making the "pitch":

From Valero Energy:
"It adds some credibility when you’ve invested time researching Valero and learning what role you might play in it."

From Intuit:
"Show you understand what our pain points are and then try to address those."

From Coca-Cola:
"The first time we hear from you should not be at bid time.  ..Come in, spend the time with us…"

Researching and understanding your target market is one of the ABC’s of all selling, and blogging to a target market is crucial to success in engaging readers.  Read, read, read is my best advice as a professional blogger and business blogging trainer. From local business newspapers to your competitors’ blog posts – it all helps hone your own message.

From Dell:
"We always tell people that, if they want to compete, they need to support customers regardless of geographic location."

One observation that I read in a white paper from Compendium Blogware really stuck in my mind. CEO Chris Baggott explained that, at the end of the day, all search is local.  In other words, each customer needs to find value "where they are" (both geographically and in terms of their unique needs). From an SEO standpoint, one tip Baggott offers bloggers is to, whenever possible, mention locations in page titles. "Location is one of the most important signals your blog provides to a "crawler", he explains.

From Northrup Grumman:
"Be as specific as possible when describing what you can do for us.  Don’t be shy.  If you have a capability, highlight that capability."

One concern business owners express to me is they don’t want to come across as boastful or self-serving in their blog. At the same time, it’s crucial for the blog posts to outline compelling reasons for prospects to work with them rather than with the competition. Being very specific and highlighting your unique capabilities (whether in the realm of above-and-beyond service, the product itself, experience, or specialized expertise) – being specific is a way to let the facts do the boasting!

 

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Home-Growing Enthusiasm Through Blogging

You cannot be a top producer, says corporate trainer Roger Dawson, without getting enthusiastic about your product or service. What Dawson doesn’t mean by enthusiasm, he’s quick to point out, is frantic jump-up-and-down behavior.  No, real enthusiasm, he explains, means believing in your industry, your company, your product, and your ability to serve your customers.

Since business owners’ enthusiasm is exactly what blogs are designed to convey – as well as to engage online searchers, I thought Dawson’s tips on growing your own enthusiasm would prove useful in successful blogging for business.

Get feedback from your customers.

The more you hear from your customers that they were delighted with their purchase, advises Dawson, the better you will feel about what you do.

Use testimonials in blog posts, capture customer success stories, and welcome comments to your blog.

Improve the quality of customers’ feedback by promising less and delivering more.

Blogs, as contrasted with brochures and traditional websites, are there to show first and foremost how much you care, and only then how much you know. Blogs are designed to be advertorials rather than advertisements, information sharing rather than billboards, sharing more than selling.

Learn about your competition and their shortcomings, says Dawson, not for the purpose of "knocking" them, but so increase your own enthusiasm for your unique products or your unique approach.  

Two of the four P’s of business blogging are Passion and Personality.  Blog posts are ideal for communicating the unique personality and core beliefs of the business owner.

No doubt about it – enthusiasm sells. And, when it comes to blogging for business, enthusiasm spreads – to searchers, search engines, and right back home to YOU!

 

 

 

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Knowing Your Size In Your Business Blog


When Success Magazine talks about healthy eating, it’s in terms of "knowing your size".

Since the average restaurant’s serving size of pasta, for example, is enough for five people, the advice Success offers is to order a to-go box with your meal, consuming just one serving’s worth of food on the spot. Then (based on the old forewarned-is-forearmed idea), Success cuts other portions down to size:

  • 1 ounce of cheese is the size of a pair of dice
  • 3 ounces of meat is the size of a deck of playing cards
  • One 12 ounce potato is the size of a baseball
  • 1 cup of rice or pasta is the size of your fist

 
When it comes to effective blogging for business, we need to "know our size" as well, exercising "portion control" in the length of paragraphs, of blog titles and of entire blog posts. That’s a hefty order in itself (pun intended), because blogs need to be conversational rather than billboard-style, and be sprinkled with enough keyword phrase use to attract targeted online traffic. Blogging, like food, is about content, and finding the right spot on the less-is-more continuum is the trick.

The professional ghost blogger rule I try to keep in mind and one I teach to business owners is this:
 

"Make each blog post as short as possible, but no shorter."

(Stick to one central idea, and then say it until it’s said.)

Using the Success Magazine notion (if only we realized how much more than our share we’ve been eating at the restaurant, we’d have the strength to shovel the remainder into the box!) here is some measured food for thought about blogs:

  • 1 snappy blog post title containing 1 keyword phrase should be no more than 6-7 words long
  • 1 350-word blog post might consist of 4 to 5 short paragraphs. Vary the size of your paragraphs.
  • Each blog post might contain 4 or 5 keyword phrases.
  • Each post might contain 1 – 3 links to other sites or to former posts.
  • Beginning sentence should be strong and concise, under 20 words, introducing the topic.
  • Ending sentence should leave a "parting thought", and, ideally, be under 20 words.

To produce healthy business blogging results, get to know your size!

 

 

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Being First In Your Business Blog

Marketing maven and fellow blogger Michel Fortin learned an interesting lesson about blogging from the book 22 Immutable Laws of Marketing.  Very simply, the lesson is this:

IT’S BETTER TO BE FIRST THAN BEST

What Fortin pulled from that statement is that it’s more effective to be perceived as superior than to state outright that you are superior. So how, Fortin asks, can you create the perception of superiority?  The interesting truth is, he observes, that if you’re perceived as first in some category, people have the natural tendency to think you’re the best in that category! That tends to work, Fortin points out, is that, even when your competitors are better than you. (Since you are the first, their marketing efforts only help remind people of…you!)

Look at your own life, Fortin says.  You remember your first kiss (but most likely not your second one), your first car, your first job, etc. The conclusion this leads to about marketing is simple, Fortin says.  If you market your company as "better", all you’re really doing is reminding others of your competition.  On the other hand, there can be only one "first".

If there’s no category in which you can be first, manufacture one, advises Fortin. You can be, for example:

  • first to cater to a specific market
  • first to offer additional services to your core service
  • first to offer a certain kind of bonus or reward
  • first to package your service or product in a certain way
  • first to offer a particular guarantee

As a blogging trainer and business ghost blogger, I like Fortin’s concept of creating "firsts". Here’s why: In blog posts, you can explain the whole thought process that led you to be the first at….(whatever), showing you’re sensitive to the needs and concerns of searchers (after all, why hadn’t your competitors thought of that way to make the product or service more customer-friendly?)

In fact, the reason blogging for business trumps traditional advertising in general is that, in blog posts, you get to share your thoughts in a conversational way.  In fact, you might say most advertising is all about being bestWith your business blog, on the other hand, you can keep reinventing your image, creating ways to make your business seem first.

Beauty may be in the eyes of the beholder, but, through your business blog, you can be "first" in the eyes of those online searchers who need what you have to offer!

 

 

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