Artisan Chocolates Are Better For Blogs

Visiting Columbus, Ohio to give a talk about blogging for business (what else?), I picked up an official visitors’ map for the city. Unfolded, the piece had a street map on one side, with information about the city on the other:
 

  • Accommodations
  • Attractions
  • Food and Drink
  • Shopping
  • Visitor Information

With some time to spare between events, I began to read through the descriptions in the "Attractions" and "Food and Drink" sections of the guide, realizing, as I proceeded, that the set-up had a website "feel" to it.

Many company websites have sections like that, listing categories of product lines or of services the company offers.  The content is relatively static, with its purpose being to show what’s available for purchase. From the visitors’ map, for example, I learned that Schmidt’s Restaurant Und Sausage Haus features "award winning German/American favorites and a full-service bar".

Informative stuff, I thought, but not personal or focused enough to make me want to aim my GPS towards Schmidt’s. Upon further digging, I learned that the restaurant is run by the fifth generation of the Schmidt family.  Now that’s the stuff a good blog would share. Blog posts might include interviews with the oldest and youngest living Schmidts, complete with photos, and let me know Hans Schmidt might just stop to chat, sharing with me and my dinner companions tales of early Columbus days when his German settler ancestors first arrived.  I thought of dozens of ways blog posts could be making that restaurant come alive for searchers by making it more personal.

Further down in the visitors’ guide, I found a listing for Yosick’s Artisan Chocolates.  Besides informing me I could find chocolates, pastries, and espresso at Yosick’s, the listing shared that the establishment is Certified Kosher by the Columbus Vaad Ho-ir. I wasn’t able to locate a blog for Yosick’s, but a blog might have clarified what goes into certifying kosher chocolate, and who the Vaad Ho’ir is. ( As it happens, I know those terms, but would’ve liked to know more about what makes chocolate "artisan"!) 

A blog is the perfect tidbit dispenser. Blog "chats" with potential customers and clients, informal but very informative, make those customers and clients feel welcome.  Remember, too, I was being exposed to Schmidt’s and Yosick’s through a visitors’ map. But, what if I’d been searching online for restaurants in Columbus? Whichever restaurateurs had posted relevant content on the web by bloggin, especially those who’d been blogging more frequently and more recently than their competitors, are precisely those I, as a searcher, would have been most likely to discover!

Another insight I had while glancing through the Columbus, Ohio vistors’ map was that it
had almost too much information to absorb all in one sitting.  The big thing about a corporate blog, in my view, is that it’s made up of lots of little blog posts! In each post, you highlight just one idea, showcase just one of your products, or describe just one special service you provide.  Rather than a resume-like list of all you have to offer, you engage blog readers with several delicious details centered around just one idea. You can get to all the other wonderful things you have to share in future blog posts!

The message your blog conveys, post by post, step by step, is subtle, but that message definitely makes its presence known. 

After all, you and your team are not just "anybodies" – you’re artisans!

 

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Scoping Out Your Blogging Niche

Earlier this week, I shared an article from Career Rookie magazine about taking a resume to the next level, showing how that advice for job-seekers might apply to blogs.

Today I want to quote an expert who takes speakers to the next level.  In his book, the Complete Idiot’s Guide to Success as a Professional Speaker, Dr. Thomas Lisk teaches methods of "Scoping Out Niche Markets".

Since blogging plays such an important role in any company’s overall marketing strategy, every one of the four questions Dr. Lisk poses to speakers relates to blog marketing as well:

  • Can you list all markets or industry types that could purchase your kinds of expertise?
  • Which of those markets needs your expertise most?
  • Which markets are most likely to purchase your services?
  • Which organizations in these markets have enough funding to afford your ongoing services?

The word "niche", I learned, comes from a French word meaning to nest.

According to Robert Schwart, Dean McCorkle, and David Anderson of Texas A&M University, niche marketing means "targeting a product or service to a small portion of a market that is not being readily served by the mainstream product or service marketers". 

In a way, blogs are the perfect marketing tool for niche markets.  Remember that you, the business owner, are not going out to find anyone! Blogs, after all, use "pull marketing".  The people who find your blog are those who are already online looking for information, products, or services that relate to what you know, what you have, and what you do! Your online marketing challenge is not to seek out the people, but to help them seek you out!

Your blog helps you accomplish that task if you provide up-to-date, frequent, and relevant content which online searchers can easily find.  But that content will need to be tailor-made for people who, as Dr. Lisk so aptly points out,

  • need your expertise, products, and services
  • are likely to purchase from you
  • can afford your expertise, products, and services

I think the most valuable insight bloggers can gain from Dr. Thom Lisk’s book for professional speakers is this: There are no shortcuts to effective marketing. As with any other worthwhile endeavor, niche marketing takes work.  When it comes to researching niche markets, Webster’s Dictionary notwithstanding, "scoping" has to come before blogging!

 

 

 

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Blog-Naming

Shakespeare’s Juliet questioned the importance of titles when she said,
"What’s in a name? That which we call a rose by any other name would smell as sweet."

When it comes to blogging, however, a name can take on quite a bit of importance. "Father of advertising" David Ogilby often talked about the important of headlines for marketing pieces. In fact, Ogilby had a five-point "acid test" for headlines:
 

  • Did it make me gasp?
  • Do I wish I’d thought of it?
  • Is it unique?
  • Does it fit my strategy?
  • Can it be used for thirty years?

I’m not sure we need to apply the thirty-year test to blogs, but titles of blog posts are highly important, for some of the reasons Ogilby had in mind as well as some new ones that apply uniquely to Web marketing  For one thing, as I keep emphasizing in my Say It For You blog posts, online searchers tend to be scanners rather than readers, and, even if (through the "miracle" of search engine optimization), you get found, you may not get read unless your headline makes them cry "Bingo!"

Key words and phrases in the title of blog posts help introduce searchers to providers of exactly the kind of information and services they need.  As blog maven Ted Demopoulos puts it, "Search engines assume that if text is in the title, it must be important."

Harking back to Ogilby wisdom, however, you’ve gotta admit SEO-friendly titles are not nearly enough to make you gasp-and-wish-you’d-thought-of-them.  But, at the very least, titles have got to make searchers want to learn more of what you have to say.

It’s interesting that, at the back of Ted Demopoulos’ book What No One Ever Tells You About Blogging and Podcasting, there’s a section on Internet Resources, listing several dozen blogs he’s recommending.

Out of those, I picked out some "ho-hummer" titles (despite the fact that each title quite accurately describes what to expect from that blog post, I wasn’t very excited about reading further).

  • "Comments – Essential To Blogs?"
  • "Blogging Platforms and Blogging Software"
  • "A Blog As a Web Portal"

Then, I picked out three that I thought were real "grabbers":

  • "Passion, Profit, and MyYawp"
  • "It’s All an Experiment"
  • "Friday Squid Blogging"

(You’ll notice that only the third title uses the key words "blog" or "blogging".)

So, would that which we call a blog by any other name smell as sweet?

Somewhere in between optimizing with search terms and causing searchers to gasp in curiosity and amazement lies the answer…. 

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Blogging In A “Sophisticated” Marketplace

In his blog post "The Greatest Marketing Lesson I Ever Learned", Todd Brown shares an insight he gained from the late advertising and marketing guru Eugene Schwartz: To sell a product or service, you must market it differently depending on what stage of sophistication your market is in at the time.

The idea is that, when a product or service is new to the marketplace, simple claims are typically accepted by buyers.  As the market matures, and the same promise is made over and over by different providers, the market progresses to a new level of sophistication. Marketers need to enlarge their claims. As the market reaches a third, even more advanced, level of sophistication, it becomes necessary to market through unique value propositions. And, as prospects achieve the highest levels of sophistication and even unique claims begin to lose potency with buyers, marketers must shift again, says Schwartz, this time to prospect-centered tactics.

To me the fascinating thing about all this is that blogging has "come into its own" as an important marketing tactic precisely because it is so prospect-centered. Blogging represents "pull marketing" in that connects those in need of solutions with precisely those who can provide those solutions. In one of my early Say It For You blog posts, I cited an experiment done some years ago having to do with people’s attention and the way that attention is engaged.

The subjects of the study were people (several hundred of them) who drove the same route every day to work and back, passing a giant billboard advertising new cars.  When questioned, almost none of these people could remember even seeing a billboard, much less that it was about cars.  On the other hand, the moment a person was in the market for a car, he’d notice the billboard immediately.

This study about car billboards sums up the reasons blogging  has become such an important part of any business’ marketing plan.  Your blog posts are out there on the Internet "super-highway", available for anyone to see.  But the only people who are going to notice your blog are those who are searching for the kinds of information, products, or services that relate to what you do! Millions of other people are "driving" on the Internet highway every hour of every day.  The important thing, though, is that you’ll engage the attention of the ones who might be in the market for what you sell or who need your particular type of expert advice or service. In other words, blogging is inherently prospect-centered! 

Having said that, it’s still crucial to keep your blog posts "tuned in" to the frequency and sophistication level of your target audience. Everything Schwartz taught about marketing back then is super-relevant to blogging today.  Your "billboard" has caught their eye.  Now, the conversion to customer and client status begins…

 

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Damage Control Blogging

At least according to blogger David Meerman Scott, the reason Obama won the U.S. presidential election is that he was first to embrace blogging and social media. Scott goes even further, saying "bloggers helped elect a president of the United States."

Two weeks ago, I devoted my Say It For You blog post to a different use for corporate blogging.  I called it "controlling your own journalistic slant". Through putting their own "spin" on reports about their company, I said, business owners can exercise control over the way the public perceives any negative developments and correct any inaccurate press statements.

It’s so ironic.  Just after I’d posted that advice, David Letterman proved just how effective being proactive can be in the face of negative developments. The Fox News entertainment blog asked readers to choose among three possible reactions to what the New York Daily News dubbed the "Letterman nonscandal scandal" and to Letterman’s well-publicized on-air apology:
 
             A.  Letterman sincerely apologized to all those he hurt.  What else can he do?
             B. If he really meant it, he would have said this on Thursday.  He’s just playing us.
             C. It’s really none of our business.  Only those he hurt know if it was enough or not.

Very interesting – it appears inviting readers’ opinions had the effect of mitigating the damage and creating sympathy, not making things worse!

David Meerman Scott says Letterman demonstrated "getting in front of a media crisis". Because the news came directly from the main person involved in the matter, Scott believes, "Letterman was able to control the initial framing of the discussion." In other words, Letterman was able to use the media for damage control.

Kyle Lacy of Brandswag talks about using social media to "control your message".  Lacy explains that it’s actually not possible to control the way people might choose to  interpret your message. But by remaining alert and involved, you can exercise damage control by taking the conversation offline with individual customers and by directly confronting whatever is happening. 

I’ve said it before in these blog posts: If you don’t blog frequently, you won’t attract negative comments, but neither will you attract the attention of search engines who deliver readers to your blog site.  The real message here is not to avoid bloopers and business mistakes at all cost, but to expect that, sooner or later, there will be some negative comments or some negative news and to be ready to tackle those head on.

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