Blogging In Analog

Though we live with digital technology, it’s still an analog world, because people are not machines, comments marketing maven Tony Fannin of Be Branded. In the midst of all the new media, we seem to have lost some of what great marketing is all about, laments Fannin, and what great marketing is all about, he says, is the human connection.

As I ruminated on Fannin’s insightful blog post, the thought occurred to me that blogging might actually turn out to be the most effective of all the digital media in bridging the human communications gap Fannin describes. Sure, I use Twitter, Smaller Indiana, Facebook, LinkedIn, and Confluence to help me locate people, broaden my business network, to stay in touch with colleagues and competitors alike, and generally to stay on top of goings-on relevant to my business and those of my blogging clients.

I must say the one undeniable thing about digital social media is that digital gets stuff done! Yet, like Fannin, I can’t quite suppress my yen for the good old days when "friends" weren’t collected with quantity in mind.

Speaking of quantity, quantity in social media is much too great, and at the same time too limited to serve as communication "comfort food" or evenas meaningful business dialogue.  Corporate websites, at the other end of the spectrum, are relatively static; even the more flexible platforms can hardly be called nimble. Blog posts, on the other hand, are like the "just right" bowl of soup in the Goldilocks story, not too hot or too cold.

Blog posts in general are not too brief, too formal, or too cavalier. Like group email, blogs are personal and conversational, yet you don’t need permission from recipients to hold that conversation – after all, readers are the ones who sought you out online!

Even without hefty helpings of reader comments to turn a post into a party, blogs are personal in that readers get a sense of real people talking.  In fact, the very essence of my work as a professional ghost blogger (and the reason for the name of my company Say It For You) is for me as your "ghost" to speak your message, in your "voice", to your customers.  In other words, in this brave new digital world, my goal is to say it in analog!

 

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Don’t Make Searchers Reach For New Silverware

The Conversion Chronicles blog mentions that web users hate coming across PDFs while browsing, and that’s certainly true for me.  I liken it to the experience of coming across a giant chunk of meat or chicken in my soup. (Should I put down the spoon and reach for a knife and fork?) The PDF format breaks readers’ flow, explains Conversion.

Let me add something here:  If you’ve found the perfect example of a concept you’re trying to get across in your blog post and that example just happens to be in PDF form, you can still use it.  You attribute the statement or the example to its proper author, and faithfully quote the excerpt – just leave out the link.

There’s one of the Top Ten Mistakes in Web Design that I’m not sure I agree with.  Conversion says it’s bad practice to set up links in such a way that they open in a new browser window. The reason behind Conversion’s aversion to links in new windows? "Most current operating systems have miserable window management", and readers, according to Conversion, have trouble backtracking to your blog post, anyway.
 
That hasn’t seemed to be a problem for me, and, far as I can tell, my readers seem to have no trouble returning "home" to my blog post following a romp in other windows.  (Try that following the link above, and let me know how that works for you, OK?)

The most important website mistake Conversion mentions is one I’ve also mentioned in my Say It For You blog posts, one that really is a big mistake for websites and especially for blogs – failing to answer readers’ questions. "Users are highly goal-driven on the Web," says Conversion.  "The ultimate failure of a website (ditto for blog posts, I’d add) is failure to provide the information users are looking for."

Above all, in each blog post, first tell ’em valuable information on exactly the topic they searched on.  That way, readers are reassured they’ve come to the right place.  Then, go ahead and tell ’em why YOU are the right guy, the right gal, the right company to provide what they need! Stay on topic, not off on a tangent. As your readers enjoy their soup, they should have no need for a knife and fork!

 

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Blog To Control Your Own Journalistic Slant

I read the most fascinating business story on David Meerman Scott’s WebInkNow blog.
As a professional ghost blogger, I make my living doing blog marketing for companies.  But, after reading the WebInkNow blog post, I think I’ll give myself a new title – Brand Journalist!

The true tale Scott referred to in his post began in 2008 in Port Wentworth near Savannah, Georgia. There was a tremendous explosion at the Imperial Sugar Company plant, with fires that burned almost two weeks.  Meanwhile, the media relied on search engines to put together stories about Imperial for their TV, radio, and newspaper sound bites and articles.  As you may imagine, this information was not necessarily complete or up-tp-date, and certainly some of it was not what Imperial’s owners would have chosen to say about the company.

So, after the crisis had passed, Imperial hired a veteran CBS news reporter, a print journalist, and a photojournalist and literally started a news service of its own.  Now, Imperial can control the stories by putting out accurate information on its own website and through press releases.

Not to stretch a point, I believe a business – whatever business or professional practice that is – can do the same, namely exercise journalistic control through blogging.  Even the best-designed websites are rarely flexible enough to allow day-to-day, even hour-by-hour updating.  With blog posts, businesses have the ability to put out the news about themselves with their own slant on it!

And, just as Imperial Sugar hired professionals to generate timely releases, many business owners with little time to manage social media and to create content, can, through hiring a blogging professional, be assured of putting their own "spin" on reports about their company. What’s more, material that is both recent and frequently posted is more likely to be indexed by search engines and help the business "get found"!  Then, too, if ever there is any negative news about the company, the blog is the perfect place to field questions and comments head-on.

Henceforth, not only will I think of my blog posts on behalf of my clients as "press releases", I plan to think of myself as a Brand Journalist, helping to clarify the particular
expertise of each client and helping set the facts straight! "

Extra! Extra! Blog all about it!"

 

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The Cure For Blog Phobia Is – Blogging!

Fear of flying is a complex psychological issue, airsafe.com tells us. "It’s an anxiety disorder.  Fear can come about well before a person even gets to the airport, and some of the elements of flying fear have little or nothing to do with the actual risks associated with the flight."  Fear of heights plays a role, fear of the unknown, concerns about turbulence, and even concerns about being dependent upon technology.

It’s interesting that when I read a blog by David Meerman Scott about Fear of Blogging, it sounded to me like an alternative version of the AirSafe blog! Meerman Scott says that, every day, he runs across fear of marketing on the Web.  This fear, he adds, leads businesses to ignore blogs and refuse to participate.  Yet, he says, all the people who go on to have experience with blogging and other social media tells him that their earlier fears were overblown.

One of the main fears many business owners have that may prevent them from starting blog marketing is, according to Scott, "Fear of people saying bad things about us" (The equivalent of people being afraid of turbulence in a plane, I wonder?) In my own Say It For You blog posts, I’ve often calmed this very concern. 

First of all, you can set up your blog platform so that you have to approve readers’ comments before they go "live" on your blog, if that makes you feel more "protected".  But keep in mind that one of the goals of any business blogging effort is to create "conversation" between the business owners and the audience.  So what you really want to do is invite comments and questions, even negative ones, and then address any concerns as soon as they appear. 

Meerman Scott has had blogophobes confess to fear of looking silly or being afraid their blog posts won’t have anything important to say. I’ve had business owners embarrassed over their lack of computer savvy, afraid to admit they don’t understand blogging software. (This is the equivalent of fear of dependence on technology to keep one safe while flying.)

Meerman Scott advises blogging among trusted colleagues to "get the hang of it".  The reason clients rely on professional ghost bloggers like me is they can take advantage of blog marketing without having to overcome those twin fears connected with technology and with writing.

The most interesting fear described in David Meerman Scott’s  WebInkNow  blog was "fear that it does not work in our industry". "I’ve heard them all", he says, meaning the misperceptions that "blog marketing does not work for mutual fund managers, lawyers, dentists, politicians, Singapore-based software companies, Canadian blood donation centers, Florida real estate agents, churches or rock bands…"

From a business standpoint, fear of blogging can be a fearsome business mistake.  Comprehensive research developed by Universal McCann shows 73% of online users read blogs.  In the time it’s taken you to read this far into my blog post, thousands and thousands of new blog posts have been introduced, some of them by your competitors.

Experience brings mastery, Meerman Scott concludes.  To which I offer a second:  Just get going! There are no monsters in the closet, and the cure for blog phobia is simply – blogging!

 

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Blogs – Long Interviews To Help Them Hire

When Seth Godin wrote that it’s paradoxically harder to hire great people in a tough economy, a comment posted on his blog caught my attention.  According to FOARP, in recruiting employees, "Testing helps, but only if you’re recruiting people to pass tests…In the end, the interview is the best measure of a candidate."

Musing about interviews led me to the conclusion that blogs are nothing more than extended interviews.  After all, searchers have some sort of need, and they are recruiting help!  Just as in a face-to-face interview, those searchers read what you put out there in your blog posts and evaluate that content in light of their own needs.  Their scanning your blog is the equivalent of them interviewing your business to see if your’e a good fit for them.

So, what is it interviewers really do? Helium Jobs & Careers website says "The interviewer will attempt to get a look at your personality." Well, blog posts, shorter, less formal, and more personal than websites, are the perfect venue to showcase your business personality and your unique approach in your field.

Several of the potential interview questions and the answers Helium’s blogger L. Beall suggests are made to order for blogs:

Employers want to know the "reliability you’ve shown in the past," says Beall. 
Your blog posts should include stories about how you solved client problems in the past, and lessons you’ve learned through your experience that you’ll be applying for the benefit of new customers and clients.

"They will ask you to describe yourself. You want to be confident and competent," Beall points out. 
What better way to tell your story and convey your passion and your expertise than by "speaking" to your potential customers through your blog?  

"They will ask what others would say about you."
Here’s where testimonials and client anecdotes do the trick.

"With an interview you should be relaxed, especially if you are going to work directly with the customers," advises Beall.
Chris Baggott of Compendium Blogware apparently agrees, stressing that people want to do business with people they like and trust.

Putting your blog readers at ease, letting them get to know you through your blog posts, makes blog marketing an ideal business recruitment tool.

 

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