Unpackaging Information in Business Blogs

I’m sure the last thing on the WIBC newscaster Mike Corbin’s mind was business blog content writing – he wasn’t even aware I was listening to him on my drive home! Still, Corbin managed to give me the kind of gift I treasure – a word tidbit.

The topic of the moment was Republican House Majority Leader Cantor’s loss in the recent primary election. To introduce the discussion, Corbin used three words: “Let’s unpackage this”, he said.

“Unpackaging” – I’d never used the word to apply to our work as content writers, but, yes. That’s actually a perfect description of the way bloggers can help online readers connect with information presented in a blog post. Facts and statistics need to be “unpackaged” or put into perspective, so that readers realize there’s something important here for them.

It’s fascinating, what a big difference skillful use of language can make in every aspect of life and particularly in business. As business owners and professional practitioners, we can get so tied up in manufacturing a good, marketable product and in serving our customers’ needs, we forget how much help the right words can be.

Of course, for content writers, it’s all about words, so that the right word tidbit can be a true gift. When it comes to “unpackaging” information for our readers, we business bloggers are nothing if not interpreters. Effective blog posts, I teach, must go from information-dispensing to offering the business owner’s (or the professional’s, or the organizational executive’s) unique perspective on issues related to the search topic.

One form of un-packaging consists of putting your own “spin” on any messages the public might be receiving about your industry – or about you – from competitors or critics. Sometimes negative perceptions arise from inaccurate press statements, but often, accurate information, incompletely explained, causes negative perceptions.  Blogs are a way for business owners to exercise a degree of control over myths and misunderstandings.

Unpackaging, though, doesn’t need to be reactive.  In blogging for business, it’s important to proactively interpret information in ways that are not only understandable, but usable by readers, “unwrapping”and drilling down to the core of the message.

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In Business Blogging, Embrace Your Own Opinion

This week’s Say It For You business blog posting lessons are based on the secrets and shortcuts Geoffrey James shares in his book Business Without the Bullsh*t .

In a way, James’ entire book showcases a point I often stress in corporate blogging training sessions – whether you’re blogging for a business, for a professional practice, or for a nonprofit organization, you’ve gotta have an opinion, a slant, on the information you’re serving up for readers. In other words, blog posts, to be effective, can’t be just compilations; you can’t just “aggregate” other people’s stuff and make that be your entire blog presence.

(Of course, you can do that, just aggregate, I mean, and many sites do. Aggregation may even make your blog site the “go-to” destination for information.  But if you ask me, that’s not going to result in readers coming to your business or practice for service, products, and advice.) 

James’ book has a chapter I love, called “How to Cope With Management Fads”. The author gives readers career-saving tips for when their employers are in the throes of implementing that he calls “faux panaceas”.  Six Sigma? “Expect everything to take 10-20% longer than it otherwise would because of buttinsky experts clogging up the way the organization runs.”  Reengineering? “…one of half a dozen euphemisms that executives use when they’re planning to fire a bunch of people.” Matrix management?  “The result is predictable: an endless, debilitating turf war.”

The book blurb explains that Geoffrey James writes one of the world’s most visited business blogs.  The reason, I firmly believe, is that he’s opinionated, very opinionated. Sure, James’ style may seem far too harsh for you to use anything like that in your own online marketing.. You’re out to nurture the relationships you’ve established and welcome new clients and customers to your business or practice, not “turn them off”.

Still, what I’ve learned over the years of creating blog content for dozens and dozens of clients in different industries and professions is that, in order to turn clients and customers “on”, we must incorporate one important ingredient – opinion. Taking a stance, I’ve found, is what gives a blog post some “zip”.

We must be influencers, I advise clients and blog content writers alike. Whether it’s business-to-business or business to consumer blog writing, the blog content itself needs to use opinion to clarify what differentiates that business, that professional practice, or that organization from its peers.

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The Pareto Principle in Business Blogging

Just one of the 49 secrets and shortcuts Geoffrey James shares in his book Business Without the Bullsh*t is how to use the Pareto Principle to prioritize your to-do list. (You remember Pareto’s concept – 80% of your results come from 20% of your actions.)

Couldn’t help recalling the Say It For You video I’d recorded about time management for blogs. Allowing 120 minutes total per blog post, I’d allocate 40 for research and “reading around”, learning others’ opinions on your topic and gathering information.  50 minutes should be used, I advised, for the actual writing and editing of the business blog, with 10 minutes for finding photos, charts, and clip art for illustrating your points, and 20 minutes for the actual posting on the site.

The reason most time management systems don’t work, James points out, is that the less important actions are given the same priority as the more important ones when it comes to making a schedule or to-do list.  A more productive planning system would come from following these steps:

  • Prioritize each item on your to-do list by the amount of effort required, numbering the item from #1 (least effort required) to #10 (most effort required).
  • Then make a second list, numbering the items by expected positive results of each action.
  • For each action, divide the effort number by the potential number. The result is “priority ranking”.
    Now, follow your list in order of priority ranking, doing the tasks with the highest priority rankings first.

So, how did my blog content writer’s allocation work out under the Geoffrey James system? Almost entirely on target:

Reading around:                                    #2 effort, #2 results.
Writing/editing content:                    #1 effort,,#1 results
Actual posting                                         #3 effort, #4 results
Illustrating                                                #4 effort, #3 results

Yes, it’s always nice when someone more famous than you confirms what you’ve been saying for a long time. Distilling your own experiences in your business and profession and gathering wisdom to share with your business blog readers are the two tasks that take the most effort and, over time, the ones that make for long-term blogging success.

 

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Expertise By Any Other Name is Sweet When Shared in Business Blogs

“An expert is someone that knows their stuff better than anyone else in their field,” says Jorgen Sunberg of undercoverrecruiter.com. “Everyone wants to buy from or work with the person who has the reputation, credibility, and knowledge of an expert.

While that’s exactly the perception Indianapolis blog content writers aim for on behalf of our business owner and professional practitioner clients, that’s a cause for concern to some business owner and professional practitioner clients of Say It For You – they don’t want to come off boastful and self-serving in their blog, or be perceived as using hard-sell tactics to promote themselves.

A highly satisfactory compromise, as I teach in corporate blogging training classes, is gathering and then sharing others’ expertise in your own business blog. One of my favorite “reading around” books is A Certain Je Ne Sais Quoi, in which author Chloe Rhodes says that the term “maven”  refers to someone who gathers information and passes his knowledge to others.

Taking the idea even further, web designer Mark Carillion, quoted in Employee Benefit Advisor Magazine, says that “The guy who gives out the most information freely is the guy who ends up winning the traffic war.”

Remember, browsers on the Web stopped at your business blog because they were searching for something you know how to do or for something you sell.  Present yourself and your business as expert, experienced, and professional. Whether what you’re presenting is based on your own actual experience or gathered from others in your field, share with readers something they may not have known before.

“A rose by any other name would smell as sweet,” Shakespeare reminds us.  Well, expertise by any other name is sweet when shared in business blogs!

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