Simplify Selling With Technology and AI

/0 Comments/in , , /by

 

According to multiple studies, sales reps spend less than one-third of their time actually  “selling”.

Meanwhile, selling itself has become more complex than ever before, with more administrative work required for each sale. With the virtual world allowing more buyers to be more involved in every conversation, sellers are simply overwhelmed and unable to stay on top of the multitude of tasks and touchpoints.

You might be asking yourself, how could AI solve this problem?  Doesn’t more technology lead to more complexity?

And the answer is yes, it can — if not implemented properly.

The #1 reason for using AI in sales, according to a recent Harvard Business Review article, is to make a sales rep’s life easier, not harder. If used properly, Artificial Intelligence can be a powerful tool and act as a teammate for a salesperson.

AI can handle the non-selling activities – preparing for meetings, researching industries, updating the CRM, and handling all manner of repetitive tasks, allowing the salesperson to increase the amount of time they spend building relationships, finding opportunities, and ultimately — closing deals.

These benefits don’t apply to only enterprise level companies.  Entrepreneurs, solopreneurs, and small businesses have just as much to gain from this time-saving technology.

Gartner Magic Quadrant for Access Management predicts that if implemented properly, AI could be used to save 27% of a sales rep’s time.  Since, as noted above, those sales reps are now spending only one third of their time selling, might technology at least double their effectiveness?

Artificial Intelligence is still advancing, and, every day, we are learning more about how to make the most efficient use of it.

 It’s still early in the game. For salespeople, the key is staying informed enough to not be left behind.

Today’s guest post was contributed by Jordan Ledwein,”the AI Sales Guy”. A Certified Sandler Trainer and a Partner in Sales Lift, a HubSpot Agency, is a frequent guest on Sandler podcasts and webinars, sharing strategies to help sales professionals combine methodology and technology and “sell smarter”. For more information, check out https://www.sandler.com/training-centers/i10-solutions-llc/ and https://saleslift.com/  .

Facebooktwitterredditlinkedintumblrmail

It’s the Chef, Stupid, Not the Food or the Decor

/0 Comments/in , , , , /by

 

The latest Forbes Special Issue devotes an entire page to restaurant reviews:

  • “Lively French bistro with Austrian overtones in menu and decor, epitomized by its sensational schnitzel Viennoise.”
  • “Magnificent Middle Eastern meals, especially the breads and spreads.”
  • “Blonde wood room effectively fuses two of the world’s greatest cuisines: Japanese and Peruvian.”

As a person who appreciates both good food and good content, I couldn’t help thinking that, of the 25 different descriptions of sumptuous eateries, all highly complimentary, there was only one that stood out above the rest:

“Iconic chef Marcus Samuelson’s new restaurant reflects the fusion of his birthplace Ethiopia and his adoptive home of Sweden, where he was raised. The blending of the two influences is astonishingly successful in one delectable dish after another.”

In another Forbes article, one published more than ten years ago, “5 Keys to Successful Small Business Marketing”, Ty Kiisel wrote, “Because business is personal, sharing a little of yourself makes you more accessible. People like doing business with other people. Over the years,” Kiisel revealed, “my readers have gotten to know me because I share with them some of the details of my life.”

The Forbes restaurant reviewer, by sharing information about the chef,  not only about the food, made me feel that I was meeting a person, not merely being presented with a product.

In content marketing, we teach at Say It For You,  stories that “humanize” the owners and workers, even stories about past mistakes and struggles, tend to generate feelings of admiration for –  and trust in – the entrepreneurs or professional practitioners who overcame both outside obstacles and the  effects of their own early mis-steps.

It comes down to storytelling – Why did those owners choose to do what they do? Where did they come from? What are they most passionate about? What are they trying to add to – or change – about their industry?

It’s the chef, (stupid), not the food or the decor.

Facebooktwitterredditlinkedintumblrmail

Content Creation By –and For — Humans

/0 Comments/in , , /by

 

AI algorithms can produce thousands of words quickly without needing a human to do research or writing. What’s more, “most AI-generated content will be grammatically correct,” itseeze.com authors concede. AI tools are certainly cost-effective in terms of time-saving, but “there are also risks that you need to be aware of.” As a blog post content creator for so many years, I was interested in  itseeze.com’s list of specific disadvantages of using AI for blogging:

  • Inaccuracies (the more AI content generated in the public space, the more likely it is that inaccuracies will increase, as the algorithm searches its own content).
  • Plagiarism (by “stitching and combining” content, as well as “parroting’ existing content), AI tools can easily fall into plagiaris.
  • Devaluing of content (AI is capable of mimicking humans, but lacks personalization and the ability to generate new ideas).
  • Lacking in personalization (because AI relies on already existing content, it is not identifying the user’s intent and “common sense behavior”).

Wow! Talk about food for thought for us content marketers…Revisiting our own Say It For You mission statement, we note our devotion to creating content based on understanding  each client’s unique ways of doing business. Our policy of one-client-per-market is designed to avoid conflicts of interest, so that we can give our best work to each business or practice owner, based on coming to understand and then helping express their personal values and priorities.  What’s more, as per our Say It For You client agreement, all rights to the content we’ve created are assigned to the client.

As to the potential devaluing of content through using AI, in surveys, it was discovered that the main reasons people share online content is that they enjoy bringing value to others, but also as a way to define themselves to others, coschedule.com explains. In practical terms, that means adding value (not devaluing), helping business owners and practitioners express their own new and original ideas, and their “take’ on current happenings in the community they share with their target readers.

“Human writers play a crucial role in content creation. They bring creativity, emotions, and empathy that are difficult to replicate by machines. They also have the ability to understand nuances of language, context, and cultural subtexts that are often lost in machine-generated content,” aicontentfy.com  opines. “AI does not have emotions.”

At Say It For You, content creation will continue to be generated by human writers, meant for our very human readers!

Facebooktwitterredditlinkedintumblrmail

AIming to Be an Archive

/0 Comments/in , /by

 

“Whereas the Big Five often let their older books fall out of print based on sales histories, some university publishers… think like a library, aiming to be an archive for authors’ books that remain in perpetuity,” Aaron Gilbreath advises in Poets & Writers magazine.

So what about online content? Does the Internet “think like a library”?
“The internet is often called a digital footprint that we leave behind us,” Mia Naumoska writes in internxt.com. Yet websites and social media platforms are constantly updating their algorithms, she cautions, resulting in some content being removed or even lost. Platforms may remove posts that violate community guidelines or terms of service, she adds. In general, though, blogs and articles posted on websites have a much longer lifespan than social media posts, because they are typically optimized for search engines and can be found through search queries for months or even years after publication.

An infographic by Content Hacker illustrates the comparative lifespans of different forms of content posting, ranging from TikTok’s few minutes to Facebook’s five hours, to YouTube’s thirty+ days to blogs, whose lifespan extends for years.

Evergreen content
It’s not only the platform on which content is posted, but the nature of the content itself that is a determinant of longevity, the Digital Marketing Institute explains. Evergreen content is not time-sensitive and can continue to drive traffic long after it is published. Instructional and informational pieces, for example, lend themselves to remaining relevant over long periods of time.

LinkedIn articles vs. LinkedIn posts
Posts on LinkedIn are short messages that can contain text, images, videos, links, and hashtags. On the other hand, LinkedIn articles are longer-form pieces of content, with more in-depth discussions, analysis, and storytelling, with a dedicated “Articles” space within your profile.

“Feature” blog posts
Feature posts are non time-sensitive, and in fact, the goal is to have the material be “evergreen”. (When someone searches for information on a topic, it’s quite possible for them to “matched up” with content written a long time ago.) Good informational content, after all, can have relevance even months and years later after it was first published!

At Say It For You, we’ve learned over the years, blogs and newsletters can balance feature stories with “news”. While we want content to “stick around”, readers need to know about new products and services they can now obtain, new partners or employees we want to introduce, and our recent or upcoming activities in the community.

At the same time, content marketers need to “think like a library”, providing long term value to readers and “aiming to be an archive”.

 

Facebooktwitterredditlinkedintumblrmail

Oops! There Goes Another Misspelled Word

/0 Comments/in , , /by

The staff at my local grocery store obviously meant to convey the message that they don’t ACCEPT returns.  In fact, I found out later, the word “accept” did not make dictionaryscoop.com‘s list of 12 Most Common English Spelling Mistakes, which includes the words accommodate, apparent, acknowledgment, calendar, colleague, entrepreneur, led (past tense of “lead”), necessary, receive, successful, and withhold. CNBC adds conscientious, experience, guidance, occurrence, and fulfill.

“Spelling seems like such a minor thing,” Kathy and Ross Petras admit in the CNBC piece, “but It’s actually one of the most problematic issues we deal with in the business world.”  Bad spelling can put a dent in your professional reputation, the authors caution, citing a survey showing that 79% of recruiters and HR managers said spelling and grammatical mistakes “were the biggest deal breakers in job hunting.”

Along with spelling mistakes, grammar errors can make a content writer “look dumb”, as Brian Clark of Copyblogger emphasizes, pointing to your/you’re, it’s/its, there/their, and affect/effect.

“We’re all busy, and we all make mistakes,,” Clark admits, but if you want to be taken seriously, it’s important to get serious about grammar.

As a content marketer at Say It For You, my favorite recommendation to both business owners and the freelance blog content writers they hire to bring their message to customers is this:

Prevent blog content writing “wardrobe malfunctions”, including grammar errors, run-on sentences, and spelling errors. Blogs (as I’ve often taught) are more personal and more informal than formal letters or even home pages on websites, but they shouldn’t be sloppy.  Unlike your sixth grade teacher, internet searchers won’t “correct your paper”. They may very well navigate away from your blog and find somewhere else to go!

When it comes to common grammar mistakes, the pairs I find are most often confused are these:

Who/that

“Who” always refers to a person; “that” refers to a thing.

Between/among

“Between” refers to the space or difference between two things: “among” refers to the difference among three or more things.

Lay/Lie

“Lay” means to set something down; the verb “lie” means either to tell an untruth, or to assume a horizontal position.

Advise/Advice

“Advise” (with the “s” pronounced like a “z”) is a verb meaning you offer “advice” (counsel).

Allow the next spelling or grammar error to be something you find in someone’s else’s message, not your own!

Facebooktwitterredditlinkedintumblrmail