The Ultimate Business Blogger’s Crime is Often Committed by Accident

Speakers and blog content writers have an awful lot in common, I‘m constantly reminded as I read through my monthly copy of Speaker magazine. And talk about a grabber title! “How to Stay Out of Speaker Theft Jail”, this one read.

After a 30-year business career in sales and marketing, Kordell Norton, Certified Speaking Professional, was shocked when another veteran speaker implied that Kordell had stolen some of that other speaker’s material. (To his relief, Norton discovered he had not, but the scare inspired him to compile a list of practices to avoid in creating content.) As a corporate blogging trainer, I realized that list might very well apply to us blog writers.

Off limits:

  • Other people’s stories.
  • Other people’s taglines and phrases (Norton gives Zig Ziglar’s famous “See you at the top” as an example.)


“Build speaking around your own life experiences,” advises Norton. That’s perfect advice when writing blogs for a business or a professional practice. One very positive “side effect” is that the very process of formulating stories to tell your “public” helps you clarify the meaning of those stories for yourself and your employees.   

True stories about mistakes, ironically, are very humanizing. I teach freelance blog writers in Indianapolis to include stories of their clients’ past mistakes and failures. Such stories actually have the potential to create feelings of empathy and admiration for the business owners or who overcame not only adversity, but the effects of their own mistakes!

In what appears at first to be a stunning about-face, Kordell Norton goes on to recommend CASE, standing for “copy and steal everything.” You can, and should, he reminds us, steal great ideas from your environment." That’s on the line of the advice I always give about “reading around for your blog” and “curating” material. 

But the sort of “stealing” Norton’s talking about includes attribution, meaning giving credit where credit is due.  Check origins of work on the Internet, he cautions, and when in doubt, leave it out.

Quoting others in your blog adds value in and of itself – you’re aggregating resources for the benefit of your readers. Still, that’s hardly enough; as business blogging service providers, we need to add our own “spin” to the material based on our own business wisdom and expertise.

 

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What Can Make Business Blog Content “Stick”?

Creativity is connecting dots in new and meaningful ways, Tamara Kleinberg asserts in Speaker magazine. And for speakers, she adds, it’s “what makes your message stick and your content meaningful.”

I think what she calls the “mind-stretching questions” Kleinberg likes to use in her own presentations would be good ones for us Indiana blog content writers to ask ourselves:

  • If I couldn’t use words, how would I communicate the story?
  • If all my technology failed, what else would I use to bring the story to life?


Of course, Kleinberg isn’t suggesting presenters use no words, only that they add gestures, body motions, and facial expressions to enrich their stories.  In sharing information about a business or a professional practice, we blog writers can use visuals, including video clips, photos, charts and graphs, even clip art to emphasize the concepts we want trying to convey.
 

  • If I were to do the opposite of everyone else, what would I do?
  • How can I deliver this story in a way that would surprise the audience?


Think about starting a post with a WOW that creates surprise and interest. Remember that, while, in any SEO marketing blog, it’s the keyword phrases in the title that start the job of getting the blog found. But, once the online visitor has actually landed, it takes a great opener to fan the flicker of interest into a flame. In fact, a big part of blog content writing, I’ve found, involves getting what I call the “pow opening line” right. One tactic is to use an anomaly, a statement that, at first glance, doesn’t appear to fit the topic.

  • If I were in the audience, how would I want to participate in the story?


Offering surveys and allowing comments in corporate blogging for business is a good idea, if for no other reason than to engage readers. Asking qualitative survey questions that can’t be answered with a simple yes or no invites interaction with readers.

At least some of our readers may already know quite a bit about our subject.  What they’re looking for is new perspective on the subject, new ways to connect the dots.
 

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Secrets Reality TV Show Producers Won’t Tell You and Business Bloggers Will

“Reality TV is actually not, well…real,” observes Michelle Crouch in Reader’s Digest. While reality shows have no script in the traditional sense of the word, Crouch reveals, "We have writers who craft plot lines.” Interesting, I thought, reading Crouch’s “revelation” – while we professional blog content writers certainly think of our work as a craft, our goal is to convey reality, to communicate what a business or professional practice actually has to offer, not to wax inventive or inflate the facts.  

Inflating is a definite no-no when it comes to content creation for blogs, in terms of both quantity and quality:

  • Don’t overload any one blog post with words.  300-400 is a good portion-control rule of thumb, I teach newbie Indianapolis blog writers.
     
  • Don’t overload any one blog post with information. Select a central idea, one aspect of the business or practice, one product or service and focus on that, leaving other ideas for other posts.
     
  • Above all (and here’s where the article about unreality in “reality TV” comes into play), don’t use a business blog to inflate the description of what you (or your blogging client) have to offer.  Under-promise, then let client testimonials tell the story of how you (or the clients) over-deliver.


“We often take different clips and edit them together to sound like one conversation, sometimes drastically changing the meaning. It’s so common, we have a name for it: frankenbiting,” says Michelle Crouch.  As a corporate blogging trainer, all I have to say about that is “Don’t!

If we can’t win trust through blogging, well…that would be “unreal” (meant in the worst way)!
 

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A-Day-in-the-Life-Of Approach to Blog Writing for Business

It isn’t a blog post, but an article in Employee Benefit Advisor magazine. Still, I think the “A Day in the Life of….” .approach would be a good one for business blogging:

The article describes a sample day in the life of Anne Petry, an insurance broker and consultant in Forsythe, Illinois, beginning with her 5:30AM morning run with her husband, and ending at 10PM.  I think the same format could be effective in blog posts showcasing individual professional practitioners such as lawyers, doctors and counselors.  For businesses, the ‘day-in-the-life-of” might track the activities of a small business owner or of either front line or back office employees.

Here’s why I like the Day-in-the-Life-of idea:

  • Your website cannot hope to tell your story completely. Day-in-the-life content helps potential and current customers picture themselves getting to know and like the people with whom they’ll be dealing.
     
  • It incorporates real-life examples of helping clients. (Petry describes discussing life insurance with a couple of newlyweds planning to start a family.)
     
  • It offers insight into the professional study and preparation that goes into providing services to the public. (Petry describes lunch with a carrier rep to discuss the implementation of the Affordable Care Act, and how diligent she needs to be in continually educating herself.)


What I have found over the years of content marketing through blogs, social media, and PR pieces, is that each Say It For You business client has an important message to spread. The blog content writer needs to ‘buy into” business owners’ or professionals’ passion and their special slant on their industry or profession and put a “voice” to those concepts.

One way Indianapolis freelance blog writers can do just that is writing “A Day in the Life Of..” business blog posts!

 

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Anticipate Blog Readers’ Negative Assumption Questions

General questions aren’t your best bet when buying a used car or moving into an apartment.  What is? Probing questions that presume there are problems.  Negative assumption questions such as “What problems have you had with it?” will tend to elicit the most honest information, advises Mary Loftus of Psychology Today.  And keep the question open-ended, Loftus adds. For example, “Does the piano have anything wrong with it?” can be answered with a simple “No”.  Better to ask “What do you dislike about this piano?”

For purposes of business blog content writing, the shoe is on the other foot, so to speak; the content typically represents the point of view of the seller, with the blog readers representing potential buyers. In creating content for SEO marketing blogs, we need to keep in mind that people are online searching for answers to questions they have and for solutions for dilemmas they're facing. But searchers haven’t always formulated their questions, and so what I suggest is that we do that for them. After all, we’re out to engage our blog readers and show them we understand the dilemmas they’re facing.

Of course, we encourage interaction in the form of comments on our posts, but whether or not readers post comments, a business blog is the ideal vehicle for anticipating blog readers’ negative assumption questions.  I remember listening to a speech by radio host Michael Medved in which he told us that we need to listen to our clients with “three ears”.  That’s because we need to hear what they say, hear what they’re not saying, and even discern what they don’t even know how to say!

Although corporate blogs are closer to advertorials than to ads, content writers can learn from sales trainer D. Forbes Ley’s idea that being able to ask questions satisfies prospects’ need to control the situation. So if we as blog writers can go right to the heart of any possible customer fears or concerns by addressing negative assumption questions (before they’ve been asked!)  we have the potential to breed understanding and trust.

If there are misunderstandings or negative myths surrounding our products and services, let’s get those questions – including the ones the readers don’t even know how to ask – out on the table. If the piano has any flaws or drawbacks, best to talk about them here and now.  Where better to do that than in a business blog?
 

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