Business Blogging to Help Maintain Control Yourself

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take control
In this time of Coronavirus anxiety, I suggested in my latest Say It For You blog post, our focus as blog content writers should be firmly on showing readers how our business owner and professional practitioner clients can help their readers maintain control. As the TIME piece by Hallie Levine emphasizes, anxiety in short bursts and in the right amounts can actually help people fulfill tasks and achieve results. The secret for hitting the anxiety “sweet spot” (not too much nor too little), Levine says, is maintaining control over as many aspects of the situation as possible.
Now, let’s examine how we can use that same advice for our own benefit.
Get real.
In The Art of Social Media book by Guy Kawasaki and Peg Fitzpatrick, there’s a little section called Be a Mensch, with “mensch” being defined as a “kind and honorable person who does the right thing in the right way”.  One thing for sure is that a mensch is real. You can’t give a reader a sense of control without showing that you’re dealing with the very same issues facing them. Emotional intelligence, closely related to mensch quality, is the capacity to express and then manage emotions. So first of all, allow your content to “get real’.

Be organized.
Even while letting readers see your own “humanity”, keep your blog content well-organized and well-written to convey a feeling of being in control. Maintaining a consistent schedule of posting sends a reassuring message to readers.

Share, don’t “give” advice.
As content marketers, we want to present the business or practice in a very personal, rather than a transactional way. Still, since the business owner or practitioner is, after all, the SME (subject matter expert), practical advice on how to best use the product or service is very much in order.  The tone, however, should be one of “sharing” a useful insight or tip, rather than “handing down” advice.

It’s interesting that Kristin van Ogtrop in that same TIME issue on anxiety, realized that “there is a fine line between setting boundaries and controlling, between guiding choices and telling your kids what to do.”  The message for marketing content writers, I believe, is to acknowledge that the reader is the one in control.  We’re the ones sharing some valuable mechanisms to arrive at a state of “anxiety contol”. 
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Business Blogging to Help Readers Maintain Control

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blog to help readers maintain control
In this time of Coronavirus anxiety, it was good to read the TIME piece “Fear can Fuel You” by Hallie Levine. Anxiety in short bursts and in the right amounts, Levine observes, may have gotten a bad rap, because healthy stress can motivate people to:
  • fulfill tasks
  • accomplish goals
  • achieve results
  • improve memory
  • improve short term concentration
Some strategies for hitting the anxiety “sweet spot” (not too much or too little) include:
  • combining mindfulness with exercise (focus on breathing and on the surroundings
  • keeping on the move when otherwise in a sedentary situation
  • maintaining control over as many aspects of the situation as possible
  • deep breathing
Even before the current pandemic moved to the forefront of everyone’s consciousness, I have been interested in the functions – both positive and negative – fear plays in blog marketing. Behavioral psychologists tell us that, of the two dominant buying motives (desire for gain and fear of loss), the fear of losing something is a greater motivator.

In keeping with that very advice, many blog content writers focus on appealing to consumers’ fear. Every instinct tells me otherwise. Having spent thirteen years both in writing these Say It For You blog posts and in corporate blogging training sessions, I believe our marketing goal is to appeal to a “better kind” of customer – the kind that buys for the right reasons and then remains loyal.

Remember, I tell business owners and professional practitioners, it is interested people who are showing up at your blog in the first place.  Your task is to help those searchers get to know you and your company in a positive way. In fact, the entire tone of the blog, therefore, needs to be consistent with the company’s image and corporate identity. Ask yourself: Does your content represent you the way you’d like to be perceived?
On the other hand, as Neil Patel of Kissmetrics stresses, all human behavior is driven by the need to avoid pain, and of the two, we do more to avoid pain. But Patel’s advice is in keeping with my own thoughts: “Show your prospects all the dangers on the road from A to Z, and how your product or service is the weapon they need to defeat those dangers and discomforts.”

It all goes back, I think, to Hallie Levine’s idea of helping your readers feel they can maintain control over as many aspects of the situation as possible. Your focus as a content writer should be firmly on showing them how you can help with exactly that.
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What Genre is Your Business Blog?

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Is a blog a literary genre? Kevin Eagan poses that question in his own blog, critical margins, admitting he doesn’t have a definitive answer. Blog content writers, he muses, are a “relatively fixed point in this constant interaction with the ideas and facts of the exterior world.” (Wow! Love that description of the work we do here at Say It For You.)

Bloggers do on the screen what 18th Century essayists did in newspapers and magazines, Eagan reflects: They meander, they search, they seek out something. The historic form closest to blogs is the diary, Eagan goes on, but a diary is almost always a private matter, while a blog is instantly public. In an Atlantic Magazine article, blogger Andrew Sullivan described blogging this way:  You end up writing about yourself, but transforming a retrospective and personal piece into a public and immediate one. 
As a marketing blog content writing trainer, I realize that our art is related to the “genre” of advertising, but with a very big difference. Blogs are not the same as advertisements, billboards, or even brochures.  What freelance blog content writers do is help business owners communicate to readers a vision of themselves feeling safer, healthier, more comfortable, better looking, happier, or wealthier. Blogging helps establish a business owner or professional practitioner as an authority on a subject.

Some years ago, Damon Richards shared an interesting insight about an added benefit of blogging through a guest post on this Say It For You blog: “A useful added benefit is the ability to send messages to your existing customers that you’d rather not have to tell them directly. In a business blog post, the statement seems more generic, so my customers don’t feel singled out. They view things as universal problems, which makes them more willing to implement fixes.”
As a businessperson or practitioner, I teach, you have many different kinds of  stories to tell through your blog:
  • the benefits of your products and services
  • the history of your business and your own journey
  • successful case studies and testimonials
  • news of importance to your customers
  • your perspective on trends in your industry

As Kevin Eagen admits, “The blog article encompasses many things.  A blog post is about searching, about open-ended questions and lose ends.  It’s not a” tidy” genre like the 21st Century novel.”  So, no, blogs don’t fit neatly into one literary genre
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The Art of Breaking Character in a Business Blog

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“No matter your genre, readers are drawn to the unexpected,” asserts Jessica Strawser in
Writers’ Digest. Strawsers’ talking to novelists, explaining that “once you’ve established who your story’s players are, it’s actually out of character behavior that can propel them in more interesting ways.”

Out-of-character behavior adds depth and complexity, which adds interest, Strawser goes on to explain. But, for the tactic to be successful, the reader must understand that “how you were behaving wasn’t actually out of character at all, but a part of your character that others don’t usually see.”

It’s this very observation about revealing character that I believe is so relevant to blog content writing.  In Creating Buzz With Blogs, veteran business technology consultant Ted Demopoulos explains, “Blogs create buzz because people will feel like they know you, and people like to do business with people they know.” But, because it is so very human to act inconsistently, revealing seemingly out-of-character aspects of yourself and of the people involved in your business or practice is a way to create buzz.

There might never have been a time more suited for testing this “anomaly” than right now, with social distancing creating a craving for closeness and a genuine sharing of ourselves.  Sure, everyone wants to buy from or work with the person who has the reputation, credibility, and knowledge of an expert, as Jorgen Sunberg of undercoverrecruiter.com maintains.

In the long run, though, and on a deeper level, “highlighting your humanity helps your brand stand out, as Scott Gregory so aptly pointed out in Forbes. And when MarketWatch spoke to four independent operators about how they’re coping with the Coronavirus crisis, all of them spoke about “finding an unexpected symbiosis with the customers they serve.” The crisis, all say, affirms how much their services mean to their communities.

Perhaps you’re thinking it’s “out-of-character” for you to get all “touchie-feelie” in your business blog. I suggest you think again. Readers will readily appreciate that your newly personal approach to your blog content is not actually out of character at all, but a part of your character that others don’t usually see!
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Good Grammar Affects the Effect of a Business Blog – Part B

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good grammar in blogging

 

Holly Sutton lists spelling and grammar errors as #4 among the eleven common mistakes bloggers make in their first year, but as a blog content writing trainer, I find, grammar errors are all too common even among experienced bloggers. With social distancing having left many of us content writers with extra time on our hands, I’m devoting this week’s Say it For You posts to spelling and grammar cleanup hints. In the latest post, I reviewed homonyms, or sound-alikes.

Today, let’s focus on common twosomes that are often used interchangeably – but which shouldn’t be:
  • Who always refers to a person; that refers to a thing. I am a person who cares about grammar, because grammar is a thing that helps clarify meaning.

  • Whose jacket is this (to which person does the jacket belong)?  Who’s on cafeteria duty today (who’s means who is)?

  • Given a choice between an orange and an apple, I would always choose the apple. On the other hand, if I had to choose among all possible fruits, I would choose plums. (Use between when there are two objects or people; use among when there are three or more.

  • Lay is a verb that commonly means “to put or set (something) down.” Lie is a verb that commonly means to be in or to assume a horizontal position. Peter liked to lie in bed. Before going to bed each evening, he would lay his robe at the foot of the bed.

  • Advise (the s is pronunced like a z) is a verb (I advise you to clean up the grammar in your blogs). Advice (a noun) is what I am offering to y0u in this blog post.

  • You bring things here and take them there, Jeff Haden explains in Inc.com.

  • You are being discreet when you are careful and show good judgment, Haden adds. Discrete means separate or distinct (just what you want to be in your blog, but in a good way).
For sure – in blogging for business, grammar affects the effect!
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