Guest Post: CMO Skills Essential for Marketing

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Since our Say It For You writers often work under the direction of a company’s Chief Marketing Officer, this insightful guest post about effective CMOs is of interest. Author Dana Harris is a writer and a freelance marketing specialist. She has been writing articles on marketing tips and strategies for over five years.

CMOs are invaluable members of any company. However, their role constantly grows and transforms due to the continuous evolution of the marketing world. From new tactics to the latest trends, there’s no shortage of skills and tools for marketers to master. But which strengths are truly essential for a chief marketing officer? This blog discusses what you need in a good CMO.

This Chief Marketing Officer resume guide details the top five common traits of a competent CMO:

  • good leader
  • quick adapter
  • customer-centered
  • great communicator
  • excellent data analyzer

A CMO needs each of these fundamental skills to fulfill all of the responsibilities of their position.

However, these are not the only desirable traits. A CMO’s role is so influential that it can make or break a company’s brand image, sales, and overall profit. It’s critical to prevent a decline in any of those areas. Here are five more skills your CMO should possess to boost your marketing efforts and impact.

Goal Setting

Knowing how to set goals is a significant marketing skill. As the leader of a company’s marketing department, it’s certainly a must-have skill for a CMO. They should know how to implement marketing tactics that align with the company’s goals. Not only that, they should continually aim for a stronger brand and a greater product reach. Even the best marketing strategy risks failure with no guiding goals in mind.

Understanding of UX & UI

Technology is a critical element for a marketing campaign to reach its full potential. This reason is why a company’s CMO and technical team must work together. However, a CMO with knowledge of basic UX/UI design skills is extremely valuable. These skills allow the CMO to build a consumer experience that supports a company’s marketing goals and strategies. Also, the technical team can achieve much more when the CMO has a basic working knowledge of their design skills.

Creativity and Innovation

The ability to be both creative and innovative is essential in the marketing field. Marketers should constantly look for new methods and inventive ways to execute marketing plans to keep up with the latest trends. A creative CMO has a better understanding of consumers and can deliver a valuable experience to them. The combination of data-driven insight and creative thinking is the perfect recipe for actionable campaigns.

Content Management

Did you know that 94% of consumers go to the internet to research products? People often go to Google to look for information and resources during the purchasing process. This fact shows the importance of content marketing. Content marketing covers the constant development and optimization of blog posts, videos, eBooks, whitepapers, and other content pieces. Content management skills have become essential with so much centered on the internet.

Excellent Storytelling

Every effective marketer should be a good storyteller. They should be able to use data to weave a compelling story and put the company’s name on top. Customers typically buy products based more on emotion than logic. A CMO must appeal to the audience’s emotional side and compel them to buy into the brand. Powerful storytelling speaks into the lives of customers and connects a product directly to a solution. It’s a balance of both emotion and logic.

Wrapping Up

Indeed, a chief marketing officer is a very complex and diverse role that is constantly evolving. Companies seeking a capable CMO shouldn’t overlook these essential skills, and neither should those seeking to be the next CMO. Regardless of marketing or technological advances, these skills will take both the CMO and the company confidently into the future.

 

 

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Blog Posts and Bradford Hill Criteria

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blog metrics

Back in 1965, Sir Austin Bradford Hill published a paper about the dose-response relationship. If X causes Y, the more of X you have, the more Y will result, is the concept.. While Bradford Hill’s original work related to disease causation, his methods are often used to evaluate cause/effect links in other fields.

Why is causation such an important research activity? “Causation influences decisions related to prognosis, diagnosis and treatment,” researchers found, and “findings also teach us about the functioning of healthy systems”. The authors point out that even though a condition may be found to respond to a certain treatment, that does not necessarily uncover the cause. Of that your headache!)

At Say It For You, our blog content writers know that consistently posting content that is accurate, dependable, and actionable attracts new customers and clients and keeps them coming back. But knowing whether, and how well, your tactics are doing in terms of accomplishing these goals involves verifying the “dose-response relationship” between the content and the results.

Three of the nine criteria Sir Bradford Hill proposed are:

1. Strength (effect size).
2. Consistency (reproducibility)
3. Specificity: (Causation is likely if there is a very specific population at a specific site)

Sometimes, Chief Marketing Officers forget to use the techniques they rely on with other forms of marketing when it comes to blogs, Heidi Cohen of the Content Marketing Institute observes. Metrics are needed to determine whether you’ve achieved your goals. Things worth “counting” include:

  • Visitors (where do they come from? Where specifically do they go on your site?)
  • Page views (where do visitors click to and where do they leave?)
  • Time on site (shows how engaged they are)
  • Signups for an RSS feed or newsletter

Different topics and different blog formats (even days of the week for publishing your blog) can then be tested Bradford Hill-style for strength, consistency and specificity.

To what extent, exactly, is your marketing blog “causing” marketing results? Bradford Hill can help you be in the know!

 

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In Blog Post Titles, Beware of Anchor Bias

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Anchoring bias causes us to rely heavily – often too heavily – upon the first piece of information we receive. Whether we’re setting plans, making estimates about something – or reading a blog post – we interpret newer information from the reference point of our “anchor”, thedecisionlab.com explains. What’s the problem? The “anchor” idea gets stuck in our heads, making us reluctant to accept information that follows, information which might cause us to change our minds.

For business blog content writers, the first piece of information readers are going to receive is obviously the title of the post. We want the searcher to “drop anchor” by clicking on the link, and of course want search engines to offer our content as a match for readers seeking information and guidance on our topic.

When it comes to blog marketing, titles that seem clever are often not effective. The name of the blog post must make clear – to both searchers and search engines – what the post is about. Search engine optimization aside, a blog post title in itself constitutes a set of implied promises to visitors. In essence, you’re saying, “If you click here…

  • you’ll be led to a post that in fact discussing the topic mentioned in the title
  • you’ll be led to a post that explains how to reduce an undesirable effect
  • you’ll be led to a post that explains how to achieve a desirable effect
  • you’ll obtain information on how to do something

The tone of the blog post title also implies a promise:

  • this content is going to be humorous or satirical
  • this content is going to provide a list
  • this content is going to be thought-provoking and/or controversial
  • this content is going to be cautionary or even frightening

As blog content writers, we also need to beware anchoring. As Decision Lab explains, “Anchoring is so ubiquitous that it is thought to cause a number of other thinking fallacies, including the planning fallacy. The planning fallacy describes how we tend to underestimate the time we’ll need to finish a task. Since researching and composing an excellent blog post for a business is labor-intensive, including “reading around”, researching, composing, illustrating, and sharing, both commitment and time management need to be part of the expectations from the get-go.

On a basic level, maintaining consistency – beginning with blog post titles, then to blog post content, and ultimately to delivering quality products and services to customers – is the only way for any business to become, and remain, valued in its marketplace.

Use blog post titles as anchors, but beware of causing anchor bias!

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With Business Blogging, “Owned” Leads to “Earned”

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Digital strategies that can be used for inbound marketing can be split into three main categories, explains SR Mailing, a UK manufacturer of sustainable e-commerce packaging. When all three categories are working in harmony, blogger Horne explains, the result is media convergence (obviously a much-to-be desired state of affairs).

Owned media
This is marketing over which you have complete ownership and control; you are free to use and re-use this content as you see fit. (In fact, at Say It For You, we give our clients the copyright to the materials we create for them, so that their blogs, web page content, and brochures become their owned media.)

Precisely because you own your blog content, it can continue to build audiences and brand recognition, as SR Mailing explains. Not only can business blog writing help you build awareness, credibility, and trust, but the content in blogs is a natural centerpiece for your social media marketing, and can be repurposed for press releases, white papers, and emails.

Earned media
This is content generated by your audience – comments, queries, social media links, and referrals. Earned media includes feature stories about your business or practice or noting your community involvement. Earned media is goodwill in tangible form.

Your own site on your own domain is where you publish new media content. You then help “earn” more exposure by posting attention-grabbing snippets on your social media and commenting on related blogs. At Say It For You, we help clients “help themselves”, leveraging their blog content through social media sharing.

Paid media
Paid media, true to its name, includes ad copy you pay to have included in newspaper magazines, postcards and flyers, or on others’ websites.

When measured against the costs of paid media (print, radio, TV, and billboard advertising, trade show booths), blogging is certainly the most cost-effective, true. even after factoring in the cost of hiring a professional content writer.

With business blogging, OW (owned media) – PW (paid media = EW (earned media) can be your formula for messaging success.

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Blue Man Group as a Model for Blog Content Writers

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As Chip Munn writes in Financial Planning magazine, financial advisors can take several tips from the Blue Man Group entertainment act, begun in the 80s, which incorporates comedy, music, and humor performed by three men, with heads and faces painted blue, who speak not a single word in the course of their stage performances. There are valuable business lessons for financial planning practices Munn believes, which can be derived from the Blue Man business model. For blog marketers, there are lessons as well:

You need to understand what people you’re looking for on your team and in your audience. (In addition to being skillful stage performers, Blue Men performers need to be of fairly uniform height and build.)

In blog marketing, the bottom line is knowing your target audience. Intelligence about your reader base needs to influence every aspect of the blog – its look, its style, its length, its frequency. As Seth Godin points out in his book All Marketers Tell Stories, “great stories are rarely aimed at everyone”.

You need to own your image and your equipment. (Blue Man group created their own unique instruments.)

One of the very important purposes of any business blog is to demonstrate “only-ness” to readers. To have any hope of engaging readers’ interest, blogs must provide fresh, relevant content, a challenge due to the sheer volume of information on the Web. Two strategies include bringing in “unique instruments” – less well-known facts about familiar things and processes, and suggesting new ways of thinking about things readers already know. Taking a stance, using the blog to express a firm opinion on issues, is a way to leverage your uniqueness.

Stay close to your clients. (Blue Man founder Chris Wink would periodically leave the executive suite to perform and remain involved.)

People tend to be comfortable associating with professionals and business owners who give back to their community. Blog content can focus on personal anecdotes and on the personal values of the business owners and of the people delivering professional services, alluding to current community happenings and concerns.

Plan growth in small increments. (Blue Man group began in Chicago, and scaled to become a global entertainment force, ultimately purchased by Cirque du Soleil.)

The people who find your blog are those who are already online looking for information, products, or services that relate to what you know, what you have, and what you do! Your online marketing challenge is not to seek out the people, but to help them seek you out! In blog marketing, keep telling your story consistently and frequently, honing it all along the way, and allowing time for your “reach” to grow.

Blue Man Group can be a model for us blog content writers!

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