Going for the No in Blogging for Business

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There are three kinds of yeses, Chris Voss teaches negotiators in the book Never Split the Difference. There’s commitment, confirmation, and counterfeit. People are most used to giving the counterfeit “yes” because they’ve been trapped by the confirmation “yes” so many times. The way to clinch a deal, Voss, believes, is by understanding the different meanings of “no”.

Negotiation, Voss teaches, means making it about other people, validating their emotions, and creating enough trust for a real conversation to begin. He reminds readers that “No” can have different meanings, including:

  • I am not yet ready to agree.
  • I do not understand.
  • I don’t think I can afford it.
  • I want something else.
  • I need more information.
  • I want to talk it over with someone else.Can the insights offered by Chris Voss be of use in content marketing through blogs? Definitely. In a guest post for my Say It For You blog, Karen Sullivan compared shopping to education. That’s particularly true when a buyer is searching for professional services, and wants to “interview” different providers, she explained. Sullivan asks buyers to respect the sales process; it’s dishonest to come to the sales process to get free consultative services.

Since blogging is part of “pull marketing”, the “negotiation” process is based on the “seller’s” skill in providing valuable, usable information, in essence anticipating all the possible “no” reactions, allowing readers to arrive at a “yes” in their own way and in their own time frame.

A second factor to consider is that blogging for business is an ongoing process, rather than a one-time event. With a blog, you can offer different kinds of information in different blog posts. If readers “are not yet ready to agree”, or need more information, you can convey the idea that there are different levels of involvement possible. They may share the blog post, subscribe to the blog, request a list or informational piece. You’re welcoming them to your website, yet ultimate decisions need not be made just yet. Make sure to provide plenty of valuable information for them to mull over, and perhaps “talk it over with someone else”.

To get to the “yes”, go for the “no” in blogging for business!

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The Magic of 3 in Blogging for Business

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Humanity has had a love-hate relationship with numbers from the earliest times, Ian Stewart writes in Britannica. Ancient Babylonians used numbers to predict eclipses; priests in ancient Egypt used them to predict the flooding of the Nile. Millions of otherwise rational people are terrified of the number 13. In Jewish culture, 18 represents good luck.

Over my years at Say It For You, I’ve come to consider the number 3 important when it comes to writing blog content.

3 elements of a blog post

  1. pictures and charts (the visual presentation of the blog
  2. the content itself (the facts and figures)
  3. the “voice”, the way the message comes across – first person vs. third-person reporting, humorous or serious, casual or formal

3-minute Shark Tank principle
From the time an entrepreneur is introduced to the time one of the sharks says “I’m out”, it is almost always three minutes, writes Brant Pinvidic in The 3-Minute Rule. If you can’t distill a sales presentation down to three minutes or less, the listeners will begin to make their decision without all the pertinent information. Given the very brief attention span of online readers, the essence of the message needs to come across in 3 seconds!

3-legged stool
In business blog posts I recommend a razor-sharp focus on just one story, one idea, one aspect of a business, a practice, or an organization.  Other aspects can be addressed in later posts. Offer three examples or details supporting the main idea of each post.

3 levels of involvement
While having a clear Call to Action is important in blog marketing, truth is, not every searcher is going to be ready to make a commitment. In your business blog, therefore, It makes sense to offer 3 different levels of involvement (subscribing to the blog, submitting a question, taking a survey, for example), and an ”ultimate decision does not need to be made now

3-pronged strategy
Working Mother magazine is an example of a 3-part plan of attack: Compliment-criticism-course correction. In discussing various “Mon” personality types, writer Katherine Bowers would compliment the “Drama Mama” or “Snowplow Mom”, suggesting ways in which that parenting strategy is great, followed be a critique – where that mothering style is off-track, then offering “course correction” options. Those same 3 prongs could be used in a blog focused on financial management, healthy living, pet care, or fashion.
https://www.workingmother.com/content/you-know-type-mom-parenting-styles

The rule of 3 in writing
The rule of three is a writing principle that suggests that a trio of events or characters is more humorous, satisfying, or effective than other numbers. The audience of this form of text is also thereby more likely to remember the information conveyed because having three entities combines both brevity and rhythm with having the smallest amount of information to create a pattern.

How The Power of Three Can Make Your Communication Effective

When it comes to blogging for business, make sure to remember the Rule of 3!

 

 

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Blogging to Offer – and Change – Opinions

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When online readers find a blog, one question they need answered is “Who lives here?” Providing information about products and services may be the popular way to write corporate blog posts, but in terms of achieving Influencer status – it takes opinion, we’ve learned at Say It For You.

Whether you’re blogging to promote a business, a professional practice, or a nonprofit organization, you’ve gotta have an opinion, a slant, on the information you’re serving up for readers. In other words, blog posts, to be effective, can’t be just compilations; you can’t just “aggregate” other people’s stuff and make that be your entire blog presence.

The Earth Day issue of the Indianapolis Star included an article by Jacqueline Cutler that represents a collection of different people’s opinions on the topic of environmental threats. Eight different people were interviewed, with each asked to name what they considered to be the most pressing threat and then to describe one specific change individuals could make in their daily lives that could help make a positive difference.

Photographer Joel Sartore, for example, names climate change as the biggest threat, and recommends including native plants in our landscaping. Brian Skerry of National Geographic Explorer is concerned about plastic waste in the oceans, and recommends switching to metal water bottles. Shirell Parfait-Dardar, Choctaw tribal chief says we should look at our children and at our aging parents, and “just start caring” about the impact waste and warning have on their lives.

Very thought-provoking article, yet from a blog marketing standpoint, there’s a piece missing, I couldn’t help thinking. Cutler has done a fine job “aggregating” the statements of others, without presenting her own opinion. But, in marketing a business, practice, or organization, we absolutely must make clear “who lives here”.

In “Ten tips to write an opinion piece people read”, A. Stone advises starting with an attention-grabbing opening line that cuts to the heart of your key message, evoking an emotion or curiosity.  It can be a strong fact, statement or even the beginning of an anecdote that has audience connection, he explains. “The first line is the display-window for all the goodies you have inside,” Stone explains. In opinion piece posts, the, the opener should at least hint at the “slant”.

We must be influencers, I advise clients and blog content writers alike. Whether intended for business-to-business or business to consumer,, the blog content itself needs to use opinion to clarify what differentiates that business, that professional practice, or that organization from its peers.

 

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Think Like a Buyer in Your Blog

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We’ve heard it before, but as blog content writers, we need to hear it again and again. It’s not about us or our clients – it’s about the buyers…

“When you’re selling a business, think like a buyer”, advised Keith Rand. At a recent meeting of our Circle Business Network group, Rand, who along with his son, specializes in making business transfers happen, quoted from two books: Men Are From Mars; Women Are From Venus and Think Like a Man. The common message, Rand explained, is this: achieving success in business means understanding – and focusing the conversation on – not what you have to offer, but what the other party is seeking. 

Financial advisor David Nienaber, CPA, CFP®  tells business owners to consider three things “as you plan for your next chapter”, including  identifying a professional team to effect the transfer, establishing tax consequences and  future cash flow, and judging the ramifications of a sale for family members.

 While Keith Rand would agree that sellers must carefully weigh all those factors prior to entering into a sale, his point is that during the negotiations themselves, the focus needs to be not on why the seller has decided to sell, but on what on what’s going on inside the buyer’s head as he or she pictures owning and running the business going forward. 

In fact, a “selling” mindset can actually hurt your marketing strategy, Liz O’Neill of Precision Marketing Group agrees. Many entrepreneurs and small business owners are stuck in the seling mindset, so caught up in their brand or industry, they forget that clients are indifferent to all that.

Your thinking is centered around who you are and what you do.  Meanwhile, the buyer starts with a problem that needs solving. In other words, O’Neill explains, when crafting  content for your web pages, “you need to divorce yourself from in-house terms, and begin to speak broadly,” not about precise offerings and skills you have.

In blogging for business, as business coach and Say It For You guest blogger Andrew Valley suggests, “Don’t tell them what you do.  Tell them what you do for them.” In fact, Valley says, “most people are interested in what you do only if it fits with what they need or want.”

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The 4 Things Your Resume – and Your Blog Page – Should Include

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“There are many different opinions on what information you should and shouldn’t include on your resume. But there are certain basics that must be there,” Zip Recruiter advises in an article reprinted in the Indianapolis Star. “Here’s the good news.” The authors say: “You already have all the answers.”

As a content marketing professional, I found this Zip Recruiter advice highly relevant. What’s so interesting is that, while there are articles galore about what elements should be included in a blog post, there’s relatively little guidance on basic pieces of information that need to appear on a blog page.

Forbes offers a list of 8 must-haves for the blog post content itself:

  1. magnetic headline
  2. compelling lead-in
  3. useful subheads
  4. informative body
  5. appealing graphics
  6. powerful call to action
  7. relevant internal link
  8. good meta description

However (and this is the eye-opening aspect of the Zip recruiter piece), as blog marketers, we’re missing the boat if certain key information isn’t right there, in the same visual field as our wonderful content, quickly accessible to our blog readers:

Contact information
“Include your name along with the proper pronunciation if you find that others have trouble with it,” Zip Recruiter advises. Include the phone number you use most, and your email address. (Sure, your website has an “About” page, but what if a blog visitor is moved to act now?)

Work experience
Your blog is a way to assert your authority as a SME (Subject Matter Expert). You’ve successful dealt with – many times before – the problem with which the reader is dealing now. You’ve got this!

Education
Do business blog readers need to know about educational credentials of a practitioner or business owner? You bet. Today’s consumers won’t do business with someone they don’t trust, and “credentializing” is one way to build trust. Degrees and certifications may be listed or shown as logos, and educational experiences can be woven into blog content itself.

Skills
Demonstrating not only what you know but what you know how to do is a crucial function of any business blog. Specific services offered may be listed on the blog page itself (in addition to offering case studies, testimonials, and descriptions as part of the blog content.

The Zip Recruiter article serves as a reminder to us content writers and the business owners who hire us: The visitors you hope to attract to your website may not be in search of a job, but the same four types of information that belong on a resume belong on your blog page!

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