Don’t-Do-These-Things Blogging for Business

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“Selling your home? Don’t do these 5 things” is the title of an IndyStar article, and a very good title, at that – for several reasons that should be of interest to blog content writers. For some reason, it’s the ”don’ts” that draw people’s attention far more than the “dos” – readers are drawn to negative titles. It’s that old human fear of failure again, but like it or not, negative titles work.

The article goes on to offer several pieces of very practical, valuable advice, such as warning against doing major remodels to your home to match your own tastes rather than what buyers might prefer, and at a cost that may not be recoverable in the sale price.

“Don’t Do These 5 Things” is an example of a “listicle”, which is actually a very popular type of blog post title. Lists spatially organize information, creating an easy reading experience. By most accounts, search engines like lists as well. IndyStar writer Michael Schroeder is also using “chunking”, a technique for tying different pieces of advice into one unifying theme.

The “listicle” technique can be useful for freshening up old blog post content. Starting with one idea about your product or service, put a number to it, such as:
“2 Best Ways To …,”
“3  Problem Fixes to Try First….”
“4 Simple Remedies for…”

The point of it all is to draw attention to ways readers can use your product or service, making the valuable information and tips you’re offering easy to grasp and retain.

Are there any “Don’ts” about being negative in blog posts? Negatives against competitors are a basic no-no. It’s almost axiomatic that, in writing for business, we want to clarify the ways we stand out from the competition.  How, then, can we get the point across that readers should want to choose this business or this practice, or these products and services over those offered by the competition? Stay positive, is the answer.

Don’t-Do-These-Things titles may work well for attracting readers to your helpful hints. But when it comes to comparing yourself to others, accentuate the positives about your way of doing things!

 

 

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Blogging Benefits for Small Business Owners

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Are there any benefits of blogging for small business owners? Sure thing, says Lyfe Marketing. In fact, “Many companies now practice a strategy where consumers come to them for information rather than them pushing sales via outbound strategies to spread awareness about their products”. Importantly, blogging helps reduce overall marketing spend by more than 60%, Lyfe points out, naming no fewer than 11 specific benefits of blogging as experienced first hand by business owners, in each case naming a specific well-known company that uses blogging to its advantage:

  1. Trust: Show that you are an expert in your industry (Airbnb)
  2. Value- add (Etsy Marketplace)
  3. Higher ranking: Search Engine Optimization (Allstate and State Farm®)
  4. Building email lists (beauty blogs)
  5. Cultivate interest through demand generation (Apple)
  6. Lead conversion (Slack)
  7. Visibility (Tesla)
  8. Influencer marketing (Home Depot)
  9. Backlinks – other web pages link to your website (New York Times)
  10. Feedback (Trip Advisor)
  11. Stay ahead of competition (American Express)

“Publishing a business blog is an important part of any marketing strategy,” Marc Prosser, founder of Fit Small Business, writes in SCORE, “but many businesses launch one, not realizing that maintaining it is just as critical.” Prosser adds several items to Lyfe’s list of blogging benefits:

  • Informing customers about the good work you do (85% of customers like companies that give back to the community)
  • Promoting a positive employer brand so employees want to work there
  • Helping business partners grow

As a longtime blog content writer and corporate blogging trainer, I often remind business owners of a very simple explanation by Corey Eridon of Hubspot of the reason blogging works: “Every time you write a blog post, it’s one more indexed page on your website.  It’s also one more cue to Google and other search engines that your website is active and they should be checking in frequently to see what content you’ve published…”.

As Shane McGeorge writes in CBO. “If you are interested in increasing your online exposure, while establishing yourself as an expert in your industry, then you will definitely want to take advantage of blogging as a marketing strategy,”

 

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Cutesy is for Dolls, Not Blog Post Titles

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Flea Market Home & Living wasn’t the only home decorating magazine I browsed (see Tuesday’s post) in the course of “reading around” to get fresh blog marketing ideas and inspiration. Paging through Modern Home, I couldn’t help but be amused by the clever, “cutesy” article titles:

  • Starting Fresh
  • Sofa, So Good (go ahead, say it aloud)
  • Yay, Boucle!
  • How Do We Love Boho? Let Us Count the Ways
  • Soft Rock
  • Find and Seek
  • Can You Handle It? (decorative knobs and door pulls)
  • From Found to Finished

Unfortunately, when it comes to blog marketing, clever, cutesy titles are far from sofa, so good. The name of your blog post must make clear – to both searchers and search engines – what the post is about, and mystery titles simply don’t get that job done.

In Keyword Research for Magical SEO, Jennifer Lawrence lists different post title approaches:

  • Listicles (10 Ways to….. 15 Reasons to…..)
  • How To…
  • Questions:
  • Mistakes to avoid…..
  • Comparisons (Which is better – ____ or ___?)

Whichever of these you select, Lawrence stresses, it’s important to first do keyword research and then incorporate one of the keywords in the title itself as well as in the body of the article.

Yahoo!small business explains there are three categories of keywords:
Generic –basic words that describe a product or service “( camera”, “accountant”, ”chiropractor”).
Descriptive – these keywords have adjectives to narrow the focus, such as “Indianapolis accountant” or “digital camera”.
Targeted – these keywords apply to only one product or service, such as “tax accountant” or “Samsung Galaxy 8 phone accessories”

Aside from SEO considerations, a blog post title in itself constitutes a set of implied promises to visitors: If you click on this title, you’re telling readers, it will lead you to a blog post that discusses the topic mentioned in the title. (As comedian Jerry Seinfeld put it – the pilot should end up where it says on the ticket!)

Sofa, so good. Truth, though, is that no clever title, even one that incorporates well-researched keyword phrases, can substitute for well-written, relevant content in the blog post itself, content that provides valuable information to your readers.

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Personalizing Blog Content – on Both Ends

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We need to update the definition of the word “personalize”, Stu Heinecke insists in his book Get the Meeting. Why? To differentiate between the two forms “wide” and “deep”. Wide personalization, Heinecke explains, applies readily available data across an audience, while deep personalization applies individualized research findings to produce unique outreach elements, one by one.

Can blogging do both?

Personalizing on the audience end:
At Say It For You, I teach that everything about your blog should be tailor-made for that customer – the words you use, how technical you get, how sophisticated your approach, the title of each blog entry – all of it. And since we content writers are hired by clients to tell their story online to their target audiences, we need to do intensive research, as well as take guidance from the business owner’s or practitioner’s experience and expertise.

Now, since blogging is part of inbound marketing, it cannot involve researching each individual’s hobbies and preferences, creating and shipping unique gifts in order to “get the meeting”.

On the other hand, as Mo the Blog Coach explains, having an abstract audience in mind when creating content is ineffective, causing you to ramble on, trying to help ALL the people. Instead, she advises, “humanize your reader, singling them down to one specific person experiencing one specific problem.

Personalizing on the blog marketer’s end with I-you language:
In blog marketing, I stress first person writing because of its one enormous advantage – it shows the people behind the posts, revealing the personality of the person or the team standing ready to serve customers.

It was apparent the editors of Flea Market Home & Living magazine had latched onto this exact secret. Each page featured a designer – or homeowner – statement beginning in first person:

  • “I make things out of what most folks consider garbage and get an inordinate amount of pleasure from it.”
  • “I try not to follow any rules. I really try not to copy anyone and I try to avoid trends.”
  • “I believe your sense of color is like a muscle that needs to e exercised.”
  • “I feel good supporting the local Goodwill. Plus, with the money I save, I feel better about the occasional splurge.”

In blog marketing, customers might be asked for statements like these – sharing stories of unique ways they used your product or service, or describing a problem you helped them solve. On marketers’ end, “I” and “we” statements give readers the feeling that the providers of the services and products are speaking directly to them. In fact, in business blogging, one goal should be to present the business or practice as very personal rather than merely transactional, reminding readers that there are real life humans behind the content on the website.

Blog content with the greatest chance of success is personalized on both ends!

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ETDBW Blog Content Writing

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“An important driver of customer loyalty is how little effort the customer has to expend to do business with you,” Dixon, Toman, and Delisi point out in the Effortless Experience. Identify the customers’ biggest hassles and look for ways to be their hero by making that piece of the process easier for them, the authors advise.

There are ways to be Easy To Do Business With, says Ted Stahl, and each of these can be implemented through blog marketing:

  • Be proactive. Stay in touch with customers on a regular basis, Stahl emphasizes.
    At Say It For You, after years of being involved in all aspects of corporate blog writing and blogging training, one irony I’ve found is that business owners who “show up” with new content on their websites are rare. There’s a tremendous fall-off rate, with most blogs abandoned months or even weeks after they’re begun. You might say the first job of a blog content writer is to help a business or a professional practice “get its frequency on”, so that they keep “running into” their readers.
  • Simplify your packages. We live in a culture of information saturation. Consumers today are highly distracted, which is why your blog posts need to include very focused, well-written calls to action. Often I remind practitioners and business owners getting ready to launch a marketing blog that the only people who are going to notice their blog are the ones already interested in that topic. The Call to Action is simply giving those readers a simple way to act on the information you’ve provided, I explain.
  • Say YES to any reasonable request for personalization. I like to remind both the blog content writers at Say It For You and the clients who hire us that the goal of a business blog is to bring in customers “of the right kind”, customers who have a need for and who will appreciate the services, products, and expertise being showcased in the blog. Anecdotes and testimonials are each ways of using your blog to show how personalized your service can be.
  • Answer the phone on the first ring. “You’d think website visitors would be more than willing to click through to your Contact page to find your phone number, but the truth is, many times they’re not,” the Bright Orange Thread blog points out. Websites – and blog sites – that make it difficult for online searchers to navigate make it easy for those searchers to “bounce away”.  If the content makes the reader want to call your company, is the phone number in plain sight? If the reader wants to submit a question or comment, or request further information, how easy is that to do?

Your blog is an excellent way to show you are here and Easy-To-Do-Business-With!

 

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