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Take Care of Your Shoes

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As many as four buyers will intentionally take note of the condition of your shoes during a sales call, Sam Deep and Lyle Sussman of the Sandler Sales Institute caution. If prospects see worn or broken shoelaces, or worn heels and soles, they’ll lose confidence that you’ll pay proper attention to the details of their order. For blog content writers, there’s a lesson here…..

Realistically, online searchers who land on your blog are already interested in and have a need for the type of products or services you offer. The opening lines of your blog content then can offer “signs” to those readers that they’ve come to the right place:

  • You and your employees have the training and expertise to be able to deliver the desired advice, service, and products.
  • You’ve kept up with what others are saying on your topic, what’s in the news, and what problems and questions have been surfacing in your industry.
  • As a business owner or practitioner, you’ve stood by your work.
  • Your blog has used images, photos, graphs, charts, or even videos to add interest and evoke emotion.
  • The layout is targeted towards your target audience (Are they deal seekers looking for bargains on products and services they already use? Are they enthusiasts looking for information to support their hobbies and beliefs?).

But what about your blog’s “shoes”??

As a corporate blogging trainer, my favorite recommendation to both business owners and the freelance blog content writers they hire to bring their message to customers is this: Prevent blog content writing “wardrobe malfunctions”, including grammar errors, run-on sentences, and spelling errors. As Writer’s Digest Yearbook points out, unconventional or incorrect grammar may be seen as an indication of carelessness or ignorance. The result? Readers may take the content itself less seriously. At its worst, failure to use proper punctuation and sentence structure in blog posts can make content difficult to comprehend.

“It’s one thing to lose a sale because you can’t solve the buyer’s problem,” Deep and Sussman stress. “It’s quite another to fail because you didn’t fit the image of a professional salesperson.”

The message for content marketing professionals? Take care of your “shoes”, meaning the details of your blog posts!

 

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Starting the Year with Same-New, Same-New Blog Posts

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One concern I hear a lot from business owners or professional practitioners is that sooner or later, they’ll have depleted their supply of ideas for blog posts. “What else is left to say?” is the common thread in the questions I’m so often asked. Well, won’t we? (Run out of new ideas, that is.) But, wait! Isn’t that precisely what business blogging is, continually approaching the same core topics from different angles?

Smart blog marketers know there are many subsets of every target market group; not every message will work for every person, and online searchers need to know we’re thinking of them as individuals.

“If you’ve told the story before, explain why you’re repeating it now,” Elizabeth Bernstein advises in the Life & Arts section of the Wall Street Journal. There may not be the need to repeat stories, but there is a need to be alert for anecdotes about customers, employees, or friends who are doing interesting things or overcoming obstacles. Real-people stories of you, your people, and the people you serve are always a good idea.

Just like the recurring musical phrases that connect the different movements of a symphony, business blog posts are centered around key themes. As you continue to write about your industry, your products, and your services, you’ll naturally find yourself repeating some key ideas, adding more detail, opinion, and story around each.

In writing for business, as blog content writers soon learn, the variety comes from the e.g.s and the i.e.s, meaning all the details you fill in around these central “leitmotifs” . Different examples of ways the company’s products can be helpful, along with examples of how the company helped solved various problems.  It’s these stories and examples that lend variety to the blog, even though all the anecdotes reinforce the same few core ideas.

Start your year with “same-new” blog posts!

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What-to-Wear Pre-Holiday Blogging

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“Planning ahead is always better, especially when it comes to the holidays,” planoly.com suggests. “What you choose depends on your blog focus and niche, but tutorials attract high search traffic,” the authors explain, using How-to-Dress-For-an-Office-Christmas-Party as a tutorial “model”, with possible posts on creating the perfect casual look, finding the best sales, which boots are favorites for the holidays, and which are the best winter workout clothes.

One point I’ve consistently stressed in these Say It For You blog posts is how important it is to provide valuable information to readers, while avoiding any hint of “hard sell”. The theme of getting ready for the holidays can be used as a jumping-off point for a wide variety of blog posts for different businesses – and for different professional practices.

  • Psychologists can write about holiday-time stress management.
  • Carpet cleaning companies can list reasons it’s best to have carpets cleaned before the holidays.
  • Hair salons can describe festive “dos” for party goers.
  • Appliance vendors can offer safety tips for using heaters in guest rooms.
  • Trip advisors can remind travelers of things to take care of before leaving their homes.
  • Financial advisors can offer tips for managing debt while still celebrating the holidays.

In the Grammarly blog, Lindsay Kramer explains that tutorial blog posts may take different forms: In a how-to post, the blogger explains the steps readers must take to complete a task. In an interview post, the interviewee may talk about techniques or items that work well for them. “Explainer” blog posts are similar to how-tos, but aren’t necessarily present in a linear, step–by-step format.

General rules for what-to-wear/do/say blog posts might include:

  1. Make all content as free of professional jargon and specialized lingo as possible.
  2. Break technical information into bite-sized pieces.
  3. Project warmth, showing your “human side”.
  4. Use clear typeface, bullet points and bolding to draw attention to important points.
  5. Suggest questions readers can ask themselves while choosing among options.

Providing valuable, usable, information to your blog visitors is a great idea year-round!

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Blogging Unwelcome News

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“Breaking bad news to customers is not an easy task,” Susan Berkley admits in zenbusiness.com. To do this in a compassionate and professional manner, she advises, “Give as much as you can about the who, what, when, where, and why,” Take charge, outlining a specific plan of action that you and your company will take, and what actions you recommend customers take.

While agilelaw.com advises never delivering bad news via either a voice mail or email (clients may not be able to reach you right away to ask questions or obtain additional information), a blog post may in fact be the best way to keep all readers informed of general developments which may apply to them. (Customers may also be informed via letter; individual issues should be dealt with off-line.)

Acknowledge the facts rather than sugarcoating the unknown and unknowable, focusing on options for the future, says Jennifer Kahnweiler, Ph.D. “Small people shun responsibility. However, strong peoples shoulder it.” Her five-part grid for organizing a bad-news message:

  1. Start on either a positive or neutral note.
  2. Elaborate on the current situation or your criteria/reasoning for making the negative decision.
  3. State the bad news (as positively as possible).
  4. Offer an alternative to meet the person’s goals, when possible.
  5. End with a goodwill statement focused on the future.

As is true of newspapers, business blog content writing can balance feature stories with news. In general, the word “news”, when it comes to blog marketing, can mean two entirely different things.  The first type centers around you and your company or practice, with the second type of news relating to your community, your city, your country, even worldwide events. If, as blog writers, we can go right to the heart of any possible customer fears or concerns by addressing negative assumption questions (before they’ve been asked!)  we have the potential to breed understanding and trust.

There’s no question that negative news can have a huge impact on consumers’ opinions of your business, but truth is that the more your business grows, the more difficult it is to escape negative publicity, statuslabs.com admits. The best way to combat the larger potential impacts of negative news coverage is to have a strong online presence. Then,
addressing negative news early on before it grows into a larger story is good advice.

But, it’s when your “bad news” consists, not of a bad review or an accusation, but of an unpalatable fact (you’re discontinuing a favorite product; you’re raising your hourly rates; you’re changing a long-standing policy, etc.), that breaking the news in your blog is going to require digging into your content writing reserves with honesty and skill..

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The More We Blog, The More We Learn

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The secret of good writing, according to Richard Harding Davis, is to say an old thing in a new way or a new thing in an old way. For us blog content writers, “saying old things in a new way” means that each time we’re preparing to compose content for a blog, rather than asking ourselves whether we’ve already covered that material and how long ago, we ought to plan content around key themes. That way, we can be using the same theme while filling in new details and illustrations. This precise thing is a concern, I’ve found over the year, of many business owners and professional practitioners. Even if they understand the marketing value of the blog, their concern is that, sooner or later, they (or their writer) will run out of things to say. I need to explain that it’s more than OK to repeat themes already covered in former posts. The trick is adding a layer of new information or a new insight each time.

When saying new things in an old way, conversely, introducing new information or suggesting a new attitude towards an issue, behavioral science tells us to create a perspective of “frame”, presenting new data in a way that relates to the familiar. Perhaps some information you’d put in a blog post months or even years ago isn’t true any longer (or at least isn’t the best information now available in your industry or profession). Maybe the rules have changed, or perhaps there’s now a solution that didn’t even exist at the time the original content was written.

“Links – you need ‘em,” writes Amy Lupold Bair in Blogging for Dummies. On a blog, the author explains, links are part of the resource you are providing for readers.  Collecting links around a topic or theme helps to inform or entertain your blog’s readers. If you’re not only providing good content yourself, but also expanding on that content by using links, she adds, “you’re doing your readers a service they won’t forget.”

Thing is, as long as I keep learning, I stay excited and readers can sense that in my blog. Being – and staying – a lifelomg learner means “reading around” – reading other people’s blogs and articles, plus “listening around” paying attention to everything from broadcasts to casual conversations,

The more we keep learning, the better we blog, and the more we blog, the more we learn.

 

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