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Laws of Likability for Bloggers

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In her rare downtime, Michelle Tillis Lederman confesses in her book The 11 laws of Likability, her guilty pleasure is watching TV reality shows. The characters she’s most drawn to, she realized, are being real. Contestants who accept themselves and have a sense of humor about their faults are the most likable, she concluded.

How does that insight apply to networking? Lederman asks. Being authentic is not a permission slip to be rude, obnoxious or inappropriate, but what it does mean is letting your true self show through so that others can connect with you, she concludes.

Can this insight be applied to online content marketing? In-person communication, Lederman explains, is based on three components – verbal (the words you choose), vocal (the tone and animation of your voice), and visual (facial expression and body language). In web-based marketing, we realize at Say It For You, words become our primary tools for transmitting the “true you” of our business owner or professional practitioner clients.

Lederman offers four pieces of practical advice about word-based communication:

  1. Start with the positive.
  2. Choose strong, actionable verbs.
  3. Focus on what can be done.
  4. Translate your own ideas into knowledge and opportunity (for them)

Nothing is more real – and more “likable”, our blog content writers have learned, than citing the real-life obstacles the business owner needed to overcome and the wisdom she’s gained in the process.

A connection is something that requires two, Lederman reminds readers. In the world of blog marketing, it is the visitors who’ve initiated the “conversation” by virtue of searching online for answers to a question they have or a product or service they are seeking. The blog content is there to do what Lederman calls “meeting them where they are – almost”. As bloggers, we’re validating the readers’ “energy state”, showing them we “heard” what they are saying and that they’ve come to the right place.

In relationships, Lederman realizes, when you give freely to others, you increase your likability. Still, you don’t always get something in return. A favor, she reminds readers, is only a favor when someone wants it!

In pull marketing (of which blogging is an important part, you have advice and valuable information to offer freely to all visitors to your site. Yet “what one person finds valuable may be another person’s spam,” the author remarks ruefully. Just be yourself and be there, she concludes. The rest is up to them.

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Blog Reader Checklist

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blog checklists

“Restaurants have a lot on their plate to keep diners safe this winter,” Kelsey Ogletree observes in the AARP Bulletin. We all know the basics already, Ogletree admits: staff wearing masks, hand sanitizer clearly available, special setups for takeout. “But what else can you do,” she asks readers, to make sure the venue is doing all it can to protect you?

The AARP restaurant safety checklist serves as an excellent example for blog content writers, because it provides actionable advice in a well-organized format:

  • Check the restroom (clean?)
  • Check the menus (disposable? QR code-based?)
  • Check servers’ hands (gloved?)
  • Check the kitchen (masked cooks? gloves donned before plating food?)
  • Check certifications (ServSafe Dining Commitment?)
  • Check the website and social media (does it detail safety measures?)

Offering readers this list of restaurant safety checks is hardly likely to make those readers decide to do-it-themselves (meaning stay home and cook).Oddly enough, the chance of inspiring readers to do it themselves seems to be a concern of many business owners and professional practitioners when it comes to blog marketing.

Blog content writing, I believe, is at its best on the middle ground between over-simplification and mastery. In reading business blogs about a product or service, online searchers want to:

  • find out what they’ll get if they buy
  • discover whether the product is a good match for their needs
  • gain perspective about how the pricing and the quality stacks up against the competition

Of course, in the AARP article, the author is not trying to market any one restaurant, and is coming at the subject from the readers’ point of view. As content marketers, on the other hand, even while offering useful advice to readers, we are representing a particular business or practice. Still, the goal is to present the business or practice in a very personal, rather than a transactional way. As we present advice on how to best use the product or service, the tone should be one of “sharing” a useful insight or tip, rather than “handing down” advice.

Your unique selling proposition or USP must be unique, with an emphasis on something competitors cannot claim or have not chosen to emphasize. One way to “lead” readers towards a judgment in your favor is an AARP-style checklist of things to look for when shopping for the most satisfying solutions to their own needs.

Can you think of a useful checklist leading directly to your own USP?

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Put Some First-Person Impact in Your Business Blog

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“You thought I was just brewed leaves and nothing more, but I’m the most consumed drink in the world next to water. I have launched ships and started wars, and I helped birth your country.” So begins a three page article by Kate Lowenstein and Daniel Gritzer about the history of tea.

We know what it feels like to be human and write from the perspective of a human. But, what does it feel like to be a shoe or a pencil or a dictionary? The point of view in a story, is “the narrator’s position in the description of events,” explains Pamela Hodges in thewrwitepractice.com. 

Looking for unconventional, potentially striking ways to explore what it means to be human in your writing?  It may seem counterintuitive, but personification—ascribing human qualities to inanimate objects—can open new avenues to plumb the depths of human experience, writes Katherin Quevedo of the Science Fiction Writers of America.

Whether you’re representing an inanimate object or a very human business owner or professional practitioner, first person writing has a certain power. Admittedly, nobody likes people who speak of nothing but themselves, but in blog marketing, I stress first person writing because of its one enormous advantage – it shows the people behind the posts, revealing the personality of the person or the team standing ready to serve customers.

  • “At —— Dry Cleaners, we believe….”
  • “At ——— Heating & Air, we always…..”
  • “Despite the widely held belief that….., I’m convinced that……”

In blogging, of course, different posts serve different purposes. First person (“I”, “I’m”,” we”, “we’re” packs emotional punch. Second person pronouns (“you”, “your”, and “you’re”) can be a good fit for how-to blog posts, while third person (“he”, “she”, “they”) pronouns may be the choice for news items.

Whether you as owner or practitioner are doing the writing or using the services of a blog content writer, your perspective can be provided only by you, in first person, straight to the readers:  In the blogosphere, the more personal, the better.

On the other hand, all content writing for marketing blogs needs to be based on the “you”s who are the targeted readers, and about their wants and needs. Bottom line? Keeping your target audience (the “you”) in mind, put some first person impact in your business blog!

 

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How Sharp is Your Blog Content Axe?

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“This year, consider closing the gap between your actions and objectives,” writes Chip Munn in financialplanning.com. Harking back to Abe Lincoln (who reportedly said that if he had six hours to chop down a tree, he’d spend five of those hours sharpening his axe), Munn believes it’s time for financial advisors to follow that advice in their practices.

As a “financial planning emerita” I find several of Munn’s practical suggestions relevant for our work as blog marketers:

Document your processes
New opportunities present themselves when they’re in front of you on paper, Nunn observes.

The secret weapon for us blog content writers takes the form of an “idea folder”. That folder could be an actual folder in which newspaper and magazine clippings are collected, a little notebook you carry around, or take the form of a digital file on a phone or tablet.  We “load up” with content for future posts and stay current in the “now” by reading, bookmarking, clipping – and even just noticing – new trends and information relating to each of our clients’ business fields.

Embrace technology
There are exciting graphic design tools and email platforms that have improved the speed and ease of client-facing interactions, the author adds.

The blog platform (in the case of this Say It For You blog, WordPress®) takes care of formatting the content in the form of text and images, and provides a framework for getting it onto a website. The blogging platform also makes it easier for a search engine to categorize the blog entries. Content writers do well to take full advantage of the capabilities of each client’s chosen platform.

Focus on your ideal client
How are you making yourself visible to your ideal clients in the community? What are you delivering tangibly to clients that demonstrates your value? asks Nunn.

If what freelance blog writers do is help business owners build their brand, then the process of deciding what to include in the corporate blog becomes one of the writer helping the owner with self-discovery and of discovery of their ideal client profile.

Leverage your cooperation with people
Build collaboration with other professionals and with your own team, the author counsels.

To be effective content writers, we must engage with not only the business and practice owners who hire us, but with their employees and customers. In fact, in order for our content to appeal to a “better kind of customer” (one who buys for the right reasons and remains loyal,), we can incorporate “learning questions” in the blog posts, relying on readers’ ability to arrive at intelligent answers once we’ve provided intelligent questions and options through the blog content.

Engage your unique wisdom and abilities
Delegate or outsource activities that drain you and focus on those that give you energy and excitement, Nunn advises.

With blog marketing becoming such an indispensable customer acquisition tool, ghost blogging becomes an outsourcing solution for busy business owners who have long-long business goals but who are short-short on time.

Financial planning or blog content writing – old Abe was onto something, I agree. Sharpening our content writing “axe” is advice we try to follow at Say It For You!

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Embracing the Encouraging Side of Blogging

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Corbett Barr, writing in thinktraffic.net, encourages blog writers to “embrace your encouraging side.” There’s plenty of cynicism and negativity in the world, Barr says, and sometimes readers just want to be encouraged. I heartily agree. In fact, one of the things we tell content writers is that the last thing you want to do in a blog is to be downbeat or attempt to “scare” readers into taking action.

The “press release” aspect of blogging for business dictates that the first sentences of any post must engage interest (with the “or else” being that visitors click away). Different tactics include raising questions in readers’ minds or describing a provocative scene or situation. Your post might play off a topic currently trending in the news, especially one relating to your profession or industry. Now, having gathered information, using it to demonstrate how readers can use that information in their own lives, remember to present the material in reassuring and encouraging words.

As a retired financial planning practitioner myself, I really appreciated what financial psychologist William Marty Martin advised financial planners: “How you communicate can serve to eliminate, decrease, or exacerbate panic experienced within yourself, your family, your team, and your clients…Words have the power of providing comfort, or generating panic, or even helplessness.”

One interesting perspective on the work we do as professional blog content writers is that we are interpreters, translating clients’ corporate message into human, people-to-people terms.  That’s the reason I prefer first and second person writing in business blog posts over third person “reporting”. (I think people tend to buy when they see themselves in the picture and when can they relate emotionally to the person bringing them the message.)

The idea that little things can mean a lot when dealing with difficult circumstances is reinforced in an article in Harvard Business School’s Working Knowledge newsletter. “Even as COVID vaccines begin early deployment, pressure on leaders continues to mount to engage in ‘Big C’ change.” But, “instead of questioning everyone and everything I a crisis, leaders should create an atmosphere of trust and confidence.”

“Empathy is the key to gaining readers and followers in all kinds of writing, says Karen Hertzberg of grammarly.com. “from blogging to marketing to social media.”

Embrace the encouraging side of blogging!

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