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It’s Your Rant, But It’s All About Them

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A “rant”, (venting a complaint in an angry, loud voice), is defined in the Oxford English Dictionary as a “a high-flown, extravagant, or bombastic speech or utterance, a piece of turgid declamation, a tirade.” While oral tirades are still with us, Daniel Seidel writes in Slate, the last decade or so has seen more and more written rants, “a form that has blossomed on the Web.” A good rant, Seidel thinks, expresses a real passion, often one enflamed by a feeling of powerlessness. Still, many rants are humorous, with a tongue-in-cheek tone. Whatever the tone of aa particular rant, he adds, there is neither the expectation nor the desire for a response. “It would be simplistic to think of blogging as a kind of sublimated ranting,” Seidel remarks, “but blogs do form a part of our cacophonous culture.”

Not all blog posts are rants, of course. There are, however, three “rant”- like content piece types that our writers at Say It For You have found useful:

  1. An “if only” best business practice that you wish everyone with whom you do business would adopt. The content makes the point that doing things in a certain way would make the lives of both the provider and of the customer so-o-o much easier and business dealings so much more efficient!
  2. A device, program, or source of information that the owner wants t make sure everyone knows about, something that would make doing business s much smoother and more efficient
  3. A mistake that you see others making over and over that you believe is a big barrier to their success.

(To be most effective, even if a rant post is focused on a single idea, the content should be broken down or “chunked” into bullet points or numbered steps to make the concept easy to remember, as demonstrated above.)

Needless to say, rant blog posts can elicit strong reactions on the part of readers (either because you’ve touched a nerve (what you’re complaining about may be their pet peeve, as well), or because they totally disagree and want to prove you wrong. Worse, your rant risks rubbing readers the wrong way, making them feel as if they are incompetent or uninformed.  People generally don’t like to have their assertions and assumptions challenged, even when they come to your blog seeking information on what you sell, what you do, and what you know about!

If you’re moved to include a rant or two in your content marketing, the cardinal rule to remember is that it’s all about the readers, not about you. How will they experience your rant?

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Great Attributes of Great Financial Advisors and Great Blog Posts

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Business blog content writers, I couldn’t help thinking, would do well to focus on developing those great attributes that dimensional.com believes are signs of great financial advisors.

Purposeful – they have a clear mission to serve clients and help them reach their goals.
Particularly in the opening lines of a business blog post, it’s important to be purposeful, leaving no doubt in searchers’ minds that they’ve come to the right place to find the information, products, and services they need.

Authentic – they reveal their true selves to clients.
Use emotional content to evoke feelings that drive people to share and to act. Reveal your own cherished beliefs, creating a feeling in your audience of being connected with you and the people in your business or practice.

Empathetic – they know they cannot effectively serve clients without genuinely relating to them.
Researchers at the University of Bath created a measurement for ads called the Emotive Power Score to gauge if the ad is going to change feelings about the brand. Readers of bogs seeking iformation to support their hobbies, interests, and beliefs will seek “empathetic” content.

Intellectually curious – they continue to learn and to search for solutions, are open to new ideas and committed to honing their own knowledge and skills.
How can we ghost bloggers write for business owners and professional clients without being trained in those fields ourselves? The answer is constant curiosity and learning.
As content writers, we offer our clients’ blog visitors a more personal and even a more analytical perspective on the information they might find on the company website.  Often, precisely because we’re industry “outsiders”, learners, we are actually better able to approach the subject in ways online searchers will understand.

Use questions to better understand needs before suggesting action.
While in a blog post, you’re often providing answers to questions that your potential customer might ask, the very fact that it’s in the form of a question allows readers to feel you’re helping them form them form their own opinions.

Honest – set reasonable expectations about outcomes.
Blogging honestly about your business’ capabilities and “incapabilities” helps set reasonable expectations tha prospects appreciate.

Disciplined – they don’t let media messages or market swings drive impulsive actions.
Drill sergeant discipline is required for content marketing, with web rankings are based at least partially on frequency of posting new content.  And, while successful marketing blog content writers don’t aim for “trendy”, they can tie blog content to current events.

Great attributes of great business leaders make for really great business blog posts!

 

 

 

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Blogging Starts and Grows Because of Trust

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“In business, we need our customers and potential customers to trust us….otherwise they simply won’t want to invest time and resources into us and our business,” Safarz Ali writes in the Business Influencer. How do you prove that you are trustworthy? Ali suggests the biggest three ways:

1. Show, don’t tell. Live up to your promises and use client case studies to prove it.
At Say it for You, we emphasize that case studies chronicle a customer or client who had a problem or need, taking readers through the various stages of using the product or service to solve that problem.

2. Practice honest communication, brushing no issues under the rug.
Problems with customer service are going to arise, but those very situations offer you an opportunity to shine by making things right. Empower Then use writing for business as one excellent vehicle to tell about your own mistakes and the way you offer outstanding customer service by making things right.

3. Prove you know your customers.
Your blog can’t be all things to all people, any more than your business can be all things to everybody.  The blog must be targeted towards the specific type of customers you want and who will want to do business with you.  Everything about your blog should be tailor-made for that customer  – the words you use, how technical you get and how sophisticated your approach..

The top five best communication traits of a successful leader, Rebecca Weintraub and Stan Lowes think, are these:

1. walking the talk
The typical online searcher is leery of hype and unrealistic claims, and honesty in content writing has power.

2. authenticity (understand yourself first)
To demonstrate that you’re unique, you need to explain what you care about and what it’s like to work with you.

3. embracing a communication culture
Use your blog to demonstrate your full engagement and concern for your customer’s welfare, and allow real-time feedback from your target audience.

4. storytelling
You have to have a point, conveying the reason you’re sharing the story.

5. listening
When I’m ghost-blogging for a business, I need to keep up on what others are saying on the topic, on what’s in the news, and about what problems and questions have been surfacing that relate to what my client sells and what it does for its clients.

Blogging starts and grows because of trust!

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Surprising Blog Titles

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“If it is broken, don’t fix it”, reads the tile of an article in this month’s issue of Indianapolis Monthly. (Wait — what?) Experts advise, the article relates, that, if it’s going to cost more than 50 percent of the value to fix an item, you’re better off replacing it with a new one. The author was apparently following a piece of advice from the Rob Powers Business Blog: For a catchy title, use the unusual insight, delivering the unexpected. “Write a headline that makes people do a kind of double-take when they read it. Make them wonder and ask if it’s even possible,” says incomedieary.com, citing a National Enquirer piece titled “How Jack the weakling Slaughtered the Dance Floor Hog”.

In two-part titles, we teach at Say It For You, the first part (the “huh?”) needs a subtitle to make clear what the article is about. The second part (the “oh!”) clarifies what the focus of the piece is going to be. Another title from this month’s issue of Indianapolis Monthly is an example of a “Huh?-Oh!”. The “Huh?” – Street Wise (this part could be about a variety of things from infrastructure to drug trafficking). The “Oh!” – : “A new retail space angles to be both sanctuary and style inspiration”,  with the article providing details about new streetwear retailer Sanctuary by Streetly.

To a certain degree, in business blog writing, we don’t have the luxury of using totally “mysterious” titles, since search engine algorithms will be matching the phrases used in our titles with the terms typed into readers’ search bars. For that reason, composing business blog post titles involves a combination of art and science, arousing readers’ curiosity and, at the same time, satisfying search engines. The title “Wink Wink”, for example, while a cute name (for a piece about tweed multi-effect eye shadows, is unlikely to link to a search for makeup options. The “Oh!” part of the equally enigmatic “Jump In”, on the other hand, explains that that the article features Bloomington’s Hopscotch Kitchen. “Slice of Life” is about Bargersville Pizza and Libations, while “Make a Break” is about Tennesee’s Maker City. The winning combination, it seems is to arouse curiosity to the point that readers want to find out what the devil that first part of the title means.

Where a lesson learned in one field of activity is applied to a completely different field of activity, those headlines grab people’s attention because they offer a completely new perspective on something, Rob Powell goes on to explain. Promise readers to help them avoid pain or failure, solve problems, and gain insights, but the story begins with surprising blog titles.

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Being Heard, Not Only Seen, in Your Blog

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In this week’s Say It For You blog posts, I’m sharing insights from the October issue of Poets&Writers magazine. An insightful profile of CelesteNG’s new book, Our Missing Hearts offers valuable concepts for business blog content writers. Poet Maggie Smith believes NG’s book should be required reading for all, “grappling with big questions such as art, freedom, and ethics”, but there is one particular line in the book that resonated with me as a content writer: “We talk a lot about being seen, but I think we also want to be heard. Everybody has stories inside them but not always someone to tell them to.”

Social media maven Neil Patel agrees, One sure way to sabotage your own brand on social media, he says, is talking without listening. “Users want something real. They want real people, real interactions, and real, unbridled human connection…The real human essence of the brand is what users want to see come through loud and clear.”

“Who doesn’t want a personal fortuneteller?” Tom Searcy writes in Inc.com. Customers are looking for people who “hear” their concerns about upcoming regulations, technology trends, mergers and acquisitions, and modern day issues. “Remember,” Searcy says,”When you talk to the buyer about the buyer, you increase his or her engagement.” Potential customers want great products, outstanding service, and a competitive price. But, according to According to research from HubSpot, there’s something else they want even more: listening.

Over these years creating Say It For You blog content for different business owners and professional practitioners, I’ve come to realize that, in addition to wanting to be heard, blog readers actually want to “hear”. Unfortunately, I came to realize, most blog writing was being devoted to describing “what we do”, describing all the services and products the company or organization offers. Too little space seemed to be devoted to “what we believe” and to “who we are” as citizens of the community. For that very reason, when I’m offering business blogging assistance, I emphasize that the best website content – and the best corporate blogs – give online readers a feel for the corporate culture and some of the owners’ core beliefs about their industry and the way they want to serve their customers.   Those “we believe” statements can turn out to be the business’ most powerful calls to action.

A provider’s blog may not, at least not on a level similar to CelesteNG’s book.”grapple with big questions such as art, freedom, and ethics”, but the content must clearly demonstrate that the owners “hear” their customers’ concerns, and that, in return, their prospects and customers are able to “hear them!

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