Business Blogging Provides a Chance to Send Messages to Your Customers, Too!

From time to time, my Say It For You blog will feature guest blog content writers with valuable thoughts to contribute about corporate blogging for business. Today’s guest blogger is friend Damon Richards, owner of Port-to-Port Consulting.


While the primary purpose for business blogging is to provide useful information to prospective customers so they will want to do business with you, a useful added benefit is the ability to send messages to your existing customers that you’d rather not have to tell them directly. I frequently use my business blog to post information that I want my Indianapolis outsourced IT support customers to know so that it’s familiar to them when one of my computer help desk technicians brings it up in conversation.

A great recent example was the discovery that virus infections were increasing as people started holiday shopping online from work. Personal email turned out to be the culprit, and we wanted to prepare our customers for the suggestion that these sites be restricted. I blogged about that before we contacted the organizations that were experiencing the problem.

In a business blog post, the statement seems more generic so my customers don’t feel singled out. They view things as universal problems, which makes them more willing to implement fixes. At the same time, the information presented is relevant to the prospects that I hope to find through successful Search Engine Marketing.

I’m not suggesting that you use your business blog to deliver bad news instead of taking it to the person who needs to hear it. Nor do I suggest announcing major shifts in internal policies that way. My point is that every now and then the same message that you use to enhance your brand development can be used to inform your current customers. Take advantage of the medium of blogging to reach your customers.

 

In providing corporate blogging training, I explain that blogging is just one part of a company’s marketing strategy and tactics development process. Here Damon Richards has suggested yet another application for business blog writing! 

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Business Blogging on a Budget Part B

Following my own advice from last Friday’s Say It For You business blog post, I’ve carried over borrowmy list of how to budget business blogging efforts by continuing the topic into a second (and perhaps even a third blog post.) 

The original idea of doing business blogging "on a budget" came from Money Management International, asking readers to "consider how you can enjoy the spirit of the season on a budget." In fact, several of the MMI tips for budgeting during the holidays relate to all the effort you put into your business blog posts, and Friday, I discussed two of them: "Don’t get left with leftovers." and "Stick to basics".
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Here are two more MMI holiday prep tips that apply to corporate blogging for business:

Get a loan.  If you’re short on supplies, ask around.  Chances are, someone has what you need, whether it’s extra chairs or dishes.
If you’re running out of ideas, "borrow" an idea from another blog or magazine article (precisely the technique I’m using here).  Give credit where credit’s due, of course, adding your own advice and perspective. In fact, as a freelance SEO copywriter, I try to link to others’ posts; I use that as a form of networking!

Make it a day of giving. Take your potluck on the road to a nursing home or unfortunate family.
New business bloggers are often concerned about "giving away the store".  Often, as I’m offering corporate blogging training, business owners will voice their worry about offering tips, advice, and information – the customers won’t need them! So, in training blog content writers, I need first to assure business owners their fears are unfounded.  The only people who are likely to find the blog are those who need your product, service, and expertise – they don’t want to use the information you provide to do it themselves!  You can make every day a day of giving in your business blog!

 

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Business Blogging on a Budget

grocery shopping"It’s hard to imagine celebrating holidays without special food, decorating, gifts, and big gathering," begins an article by Money Management International. "But consider how you can enjoy the spirit of the season on a budget."

Several of the MMI tips for budgeting during the holidays relate to all that effort you put into your business blog posts. In offering business blogging assistance, I stress some of the same ideas that apply to holiday prep.

Don’t get left with leftovers.  Prepare only what you need.
The nice thing about blogs is that extra content that is too much for one blog post can be used in another.  Focus on one core idea in each post, holding those extra thoughts for another day (with blogging, "leftover" ideas can actually "hold" for another month, or even another year!) Each post should have a razor-sharp focus on just one story, one idea, one aspect of your business.  The beauty of business blog writing, though, is that you can use the other thoughts for later posts.

Speaking of putting ideas on "hold", one great corporate blog writing sustainability tip is to keep a blog idea file, online or in a little notebook or folder. Articles you cut out of newspapers or magazines, notes on ideas gleaned from a seminar, from listening to the radio, reading a blog or a book, or "the rest of the story" carried over from a blog post that was getting overly long. Your folder of "ingredients" will make your job as a blog content writer a whole lot easier.

Stick to basics.  
Even though variety is a spice blog content writers must use, stick to a few basic "leitmotifs" or themes to form the backbone of your writing.  In writing for business, your themes are beliefs you hold about your industry that you think are important to convey to readers, or specific ways you successfully serve customers and clients.

Many business owners start out strong, but months or even weeks into trying to be blog content writers, their efforts fizzle, and they have trouble maintaining the discipline of frequent, regular posting (even if they recognize blogging’s importance to their marketing strategy and tactics development).

Since business blog writing is more like a marathon than a sprint, "budgeting" your efforts will help win the race!

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Two “Stop-Its” for Your Business Blog

stop gestureSometimes knowing what not to include in your business blog writing makes you a better blog content writer.  I was thinking about that the other day while reading an article in Advisor Today (a journal for financial planners) called "How to Discuss the Work of Other Advisors."

To me, it seems the advice in that journal article applies to corporate blogging training. Here’s why: It’s almost axiomatic that, in writing for business, we want to clarify the ways we stand out from the competition, and we also write with search engine optimization in mind. But, as Advisor Today reminds us, "Golden Rule" ethics dictate that we say only those kinds of things about specific competitors that we’d want them saying about us! The article’s author, Frank Beardon, puts it this way: "What can I say that is truthful and helpful?"

In offering business blogging assistance, therefore, the first "Stop-it!" I need to teach is "Stop putting down the competition!" So how, then, can you get the point across that readers should want to choose you your expertise, your products and services? It’s simple: the high road in marketing strategy and tactics development is what Bing Crosby used to croon, "Accentuate the positive…latch on to the affirmative."

Here are a couple of examples of what I mean:

  • Some dry cleaners are in the practice of ______, but at ABC, we believe _______ is best."
     
  • Some cosmetic surgeons pack the nose after a rhinoplasty, but, at XYZ clinic, we ____…

    You’re saying what your competitors do, and then going on to say why you do things the way you do.

Want business blogging help? "Stop closing", advises yet another Advisor Today article, this one by Annette Bau. Certified Financial Planner Bau notes that too many financial advisors focus on selling products instead of helping their prospects achieve goals.

"Stop-it!" #2 is something I emphasize as a freelance SEO copywriter, as well as in corporate blogging training sessions . Hard-selling doesn’t work, and it certainly doesn’t work in writing for business.  Use your blog to demonstrate knowledge, focusing on topics your target customers care about.

Bashing the competition in business blog writing?  Putting on the hard-sell as a blog content writer?  Stop it!

 

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Intent vs. Reach in Your Business Blog

hands reachingIn the financial industry, they talk about the power of OPM (other people’s money). As a professional ghost blogger offering business blogging assistance, I talk about staying up on trends through OPB (other people’s blogs).  Just the other day, I read a really interesting post from Steele Marketing Concepts called “Intent vs. Reach”. I thought the points made in that article were highly relevant for business blog writing.

“The goal with most advertising and promotion has always been the greater the reach of my message, the higher the odds it will connect with someone who is interested in buying my product,” the article starts out.  My translation: The more bread you cast on the proverbial waters,  the more likely you’ll see some ROI (return on invested effort).  Spot on, Steele Marketing; in discussing blog marketing strategy and tactics development with clients, I mention the power of frequency in business blog writing. In other words, when it comes to search engine optimization and getting indexed, more is better. 

Steele Marketing makes the point that social media have the greatest reach and the highest level of buyer intent.  Therefore, “not using online marketing tools tied to your website and other media means you are missing out on those buyers with the greatest intent to buy.”

This is the essential point that drives my work in providing blog writing services as well as corporate blogging training. Potentially, your reach through business blog writing is enormous – the entire blogosphere is the oyster for business owners! But even more important, I explain to new business owner clients, the people most likely to find their way to your blog are those already interested in what you do, what you know about, and what you sell – in other words, those with at least the potential intent to buy! In fact, as a freelance SEO copywriter, I write for, and to, already delineated target readers, the ones who have needs my client’s business is in a position to satisfy.

“I believe the implications are clear,” concludes Steele. “…if you are not already doing some level of email marketing, social media, and website optimization, is to get started.” As a ghost blogger offering corporate blog training, all I have to say is “Amen!”

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