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How Not to Write a Letter or Blog Post

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“When you write a business letter to a stranger, never keep to the point,” is Anna Stevens Read’s tongue-in-cheek advice to authors. “Indulge in lengthy discussions – for all you know, the person may not have the average amount of intelligence.”

While dripping in sarcasm, Read’s piece actually emphasizes a number of important points which content writers of every ilk would do well to heed:

Keeping to the point
In a sense, focus is the point in blog content writing. At Say It For You, we firmly believe in the “Power of One”, which means one message per post, with a razor-sharp focus on just one story, one idea, one aspect of your business, geared towards one narrowly defined target audience. Decide up front what your point it, then stick to it, is our advice to content creators.

Respecting readers’ intelligence
Over-explaining is symptomatic of authorial insecurity, K. M Weiland tells book authors.  As a corporate blogging trainer, I agree. We have to assume our online readers are a) intelligent and b) by definition, interested in our subject. The University of North Carolina’s Writing Center is saying much the same thing, telling students to write their essays in a manner that treats their instructors as an intelligent but uninformed audience.

Addressing “what they want to hear”
“Do not ask yourself what your friend wishes to hear. If her interest is in clothes, describe your houseplants.” Uh-uh. At Say it For You, we teach that, in addition to having a focused topic for each blog post, writers must have a specific audience in mind, choosing the best evidence for that target audience.  Smart blog content marketers know there are many subsets of every target market group, and that not every message will work on every group. Is the viewpoint you’re presenting relevant to a current need or conversation or trend?

Providing variety
“Never think of variety or of what kind of letter you last sent in that direction,” Reads quips.
In blogging, as we continue to write about our industry, our products, and our services, we’ll naturally find ourselves repeating some key ideas. But it’s the different examples we use – of ways our company’s products can be helpful or the ways problems are solved using our services – that lend variety to our blog posts. In addition, variety can be offered in sentence and paragraph length, and in the layout of the post itself.

Careful use of humor
“These directions, faithfully followed, will soon save you from the nuisance of writing letters,” Reads humorously summarizes. As a blogging trainer, I admit to having mixed feelings about humor in business blogs.  While I’ve no doubt about the power of laughter to forge connections, humor has to be handled with care not to offend.

No, it’s not funny…..Keeping to the point, respecting readers’ intelligence, and providing variety – those are the very skills successful content creators must master.

 

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Speaking English in Content Marketing

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“This big fat notebook makes all the stuff you learn in school sink in,” the editors of The Complete Middle School Study Guide to English Language Arts promise. “Words don’t exist in a vacuum out in space, the authors explain. Sometimes we can only understand what they mean because of the other words around them..”As a content writer, I found the author’s list of word relationships might serve as a checklist of ideas for different ways of presenting information in blog posts (adapting the sophistication level, of course, to the target audience)

Cause/effect
“I wanted a new bike because I saw the one Carlos had.”‘

A small business owner’s or a professional practitioner’s business blog marketing can have a disproportionately positive effect on results – IF those efforts are kept up. On the other hand, spelling and grammar errors in emails and blog posts will have a negative effect on readers’ perception of your company.

Compare/contrast
“You’re about to introduce your brother to a new friend. To give him an idea of what that friend might be like, you might say either ‘He’s just like Chris’ or ‘He’s nothing like Chris'”.

A unique selling proposition (USP) is a succinct, memorable message that identifies the unique benefits that are derived from using your product or service as opposed to a competitor’s, business coach Andrew Valley emphasizes.

Analogy
“A student is to a new topic like a detective is to a case.” “A tree is to a forest like a boat is to an ocean.”

As you set about explaining yourself, your business philosophy, your products and processes , to make the information you’re presenting in blog posts easy for readers to understand by comparing the unfamiliar with the familiar and the timely.

Contrasting characters in books and plays
“One way a writer develops characters is to contrast them so the reader can see their differences”

There’s something of a moral dilemma in content marketing . We want to clarify the ways we stand out from the competition, but “Golden Rule” ethics dictate that we say only those kinds of things about specific competitors that we’d want them saying about us. The solution: accentuate the positive, explaining why you have chosen to do things the way you do,

The Little Fat Notebook is a good reminder to “Speak English” in your content marketing!

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Content Lessons From the Stanley Cup

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“Of all the major sports trophies, none can compare to the storied history and quirkiness of the Stanley Cup, Sean Hutchinson explained in a fascinating 2017 Mental Floss magazine article. Although hardly an avid hockey fan, I couldn’t help noting – and sharing with Say It For You readers – quite a number of valuable content writing lessons in Hutcheson’s anecdotes and observations….

A new Stanley Cup isn’t made every year.
Unlike other major league sports trophies, a new Stanley cup isn’t made every year.  Instead, after each championship, the names of the players, coaches, management, and staff of the winning team are added to the cup.

Unlike a personal diary written in a notebook, Artem Minaev explains in firstsiteguide, blog entries are displayed in reverse chronological order, with the newest post on top, pushing previous posts down the list.. Older posts remain on the site, accessible in the “archives”, providing valuable resources available to readers.

The cup is always changing.
Between 1927 and 1947, a new, more streamlined and vertical incarnation of the cup was used. with a cylindrical shape. But, by 1948, the trophy had become too tall to hold or put on display, so the shape was changed to the tiered version used today.

Unlike the more static web page content, blog posts allow new insights and information to be constantly added without losing the cumulative power of older posts. The content can  incorporate the company’s history while showing what is being done to adapt to modern trends.

The cups are not always perfect.
Many champion player and team names are misspelled on the Stanley Cup. The name of the 1980-’81 New York Islanders is misspelled as “Ilanders,” and the 1971-’72 Boston Bruins’ name is misspelled as “Bqstqn Bruins.” Most of the errors are left as they are—it would be too costly to fix the mistakes. However, after 1996 champion Colorado’s Adam Deadmarsh’s name was spelled “Deadmarch”, it was correct after he publicly stated he was heartbroken by the error.

One function of any marketing blog is updating and correcting information, including your own older entries. Mistaken data may have been inadvertently published on your business blog. There may have been updates in a company policy, or in one or more of the products. Or, there might have been a recent development in your industry that makes one or more of your former blog posts “incorrect”. At Say It For You, we recommend going back periodically to former blog posts and insert corrections, perhaps in bold type.  That way, when online searchers find that “old” post, they can see that the company is keeping its readers current. Failed links and misspellings can be fixed as well.

Watch for more Stanley Cup content lessons in Thursday’s Say It For You post!

 

 

 

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The Big 5 for Content Writing

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“A writing conference is a perfect mix of all the ingredients you need to grow as a writer,” Scribd.com asserts. Novelists will start out learning the importance of the Big 5.

  1. Who is your hero?
  2. What do they want?
  3. Why do they want it?
  4. Why can’t they have it?
  5. What happens if they don/t get it? (the stakes)

At Say It For You, we teach content writers to help business and practice owners discover the answers to those very same Big 5 questions about their target audience. To a certain extent, online searchers have found the blog. A certain number of them have stayed long enough to assure themselves that the information you’ve provided is generally a good match for their needs. Now, however, you’re hoping those prospects will choose to become your clients, buyers, patients, or customers.

  1. Who is the target reader? What is their education and sophistication level? Where are they “hanging out”? What organizations do they belong to?
  2. What do they want? Status? Health? Knowledge? Technical advice?
  3. Why, in today’s world, is it important for them to find a solution?
  4. What factors stand in the way of their getting their “it”?
  5. What are the stakes? Why is it crucial for those readers to satisfy those needs?

Some special observations are in order about those “what-happens-if-they-don’t-get-it” stakes. People getting “scared” into action is an important topic in marketing, but at Say It For You, we are not fans of business owners using fear tactics in galvanizing customers into action. Instead, our recommendation to content writers would be to aim towards helping readers envision the potential comfort and relief that that using your advice, products, and services can bring.

On the other hand, it’s important in all marketing to convey a certain sense of urgency, using a “why now?” approach. Knowing the “whys” behind the “whats” – what your target readers want and what factors stand in the way of their getting it – allows you to offer marketing content that provides Big 5 answers!

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What is Your Reader’s Deal?

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“What’s the deal here?”

Amy Collins, who represents both publishers and authors, says writers need to know “the deal”.  Writing a plot summary involves figuring out the goals and motives of both hero(ine) and antagonist.

  • What situation do we find the character in at the beginning of the story?
  • What do they perceive as their biggest enemy or problem?
  • Who or what is actually their biggest enemy or problem?
  • What is the biggest thing in the story that changes the situation?

The message for marketing content writers? Even if your (or your blogging client’s) products and services are highly differentiated from the general market, that’s not enough to keep content fresh and make conversions happen. It’s knowledge of the target audience that must influence every aspect of your content. “Great business stories are rarely aimed at everyone,” marketing guru Seth Godin stresses.“Your opportunity,” he tells marketers, “lies in finding a neglected worldview, framing your story in a way that this audience will focus on.”

Learning about your target customers includes gathering intelligence, not only about

  • their gender
  • their average age
  • their marital status
  • their educational level
  • their employment
  • their outlook on life
  • where they get their news

but also, just as Amy Collins explains to authors, about what that group of individuals perceives as their biggest enemy or problem. (Is that, in your perception, the biggest problem?) How can your insights, along with your products and/or services, help solve the “real” challenges they face?

There are two sides to the coin: content writers need to understand their clients’ own “deals”, too. Business and practice owners cannot be positioned within the marketplace without studying their surroundings, formulating their own position statements, then making their “deals” clear to readers. Each “visit” to the blog should conclude with readers understanding exactly what the owner’s unique philosophy or mission is, and why that approach can be beneficial to them.

One concern business owners have expressed to me is they don’t want to come across as self-serving or boastful in their blog posts. I explain that it’s crucial for prospects to find real reason to work with you rather than with your competition.

They’ve arrived at your blog site, in large part, because you’ve nade clear you understood their “deal”‘. Now that they’re here, help them understand yours!.

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