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Can the IKEA Principle Work in Blog Marketing?

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“One of the most popular business cases I’ve ever written about,” says Youngme Moon, author of Different – Escaping the Competitive Herd, is IKEA North America. One of the most popular consumer brands in the world, IKEA, Moon explains, has built its reputation around a set of negatives, service elements it has deliberately chosen to withhold from its customers. Rather than trying to offer more features and benefits than its competitors, IKEA offers what Moon calls “a reverse brand”, with:

  •  minimal variety (the furniture comes in only four basic styles)
  • very little shopping assistance
  • no delivery
  • no assembly
  • no promise of durability

Moon’s theses is that a reverse-positioned firm refuses to get on the augmentation treadmill, constantly trying to offer more than other companies, when customers don’t necessarily care about all those bells and whistles. A reverse brand offers something less, but focuses on those things their target buyers care most about.

At Say It For You, we know that the blog for any business or professional practice needs to be targeted towards the specific type of customers they want and towards those most likely to want to do business with them. Everything about the blog should be tailor-made for that customer – the words you use, how technical you get, how sophisticated your approach, the title of each blog entry – all of it.

In any field, there will always be controversy – about best business practices, about the best approach to providing professional services, about acceptable levels of risk, even about business-related ethical choices. Rather than ignoring the controversy, bloggers need to comment on the different views and “weigh in” with their own.

Helping online readers know the difference between you and your competitors is certainly a core function of blog content writing. Exactly what factors distinguish your products and services from everyone else’s? But, even more important, what features and benefits have you chosen to de-emphasize or eliminate entirely and why?

For example, at Say It For You, we pointedly do not offer Search Engine Optimization analyses, instead taking guidance from our clients’ webmasters or SEO consultants. We do not offer video services opting to focus on the “word-smithing” piece of the content marketing challenge.

The Harvard Business Review has this to say about Youngme’s book: “it will inspire you to rethink your business strategy, to stop conforming and start deviating.” Could the IKEA strategy work for your blog marketing?

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Tidbits, Not Tag Lines, Work Best in Blog Marketing

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In content writing, word tidbits and tag lines are both designed to help readers remember something– a concept, a company, a product, a service. Just the other day, when I came across examples of both, I realized just how important the difference is between a tagline and a word tidbit when it comes to blogging for business…..

“We wanna see-‘ya in a Kia” – is a tag line. It’s catchy, it’s memorable – it’s advertising. Thing is, that tagline tells me nothing about the car, about the company, about any one dealership or salesperson, nothing about the experience I would have if I chose to purchase and drive a Kia.

Contrast that with a word tidbit I caught last week in a local news bulletin about the fact that Edwards Drive-In restaurant is closing after more than sixty years in business, but that their food truck business will be continuing. “We’re selling the store, not the soul”. So much more than a tag line, this word tidbit captures the sense of “we” (the owners of the store) and how much the owners care about continuing their decades-long relationship with customers.

Fully fourteen years ago, with Say It For You in its n infancy, I’d mentioned a word tidbit found in Daniel Gardners’ book The Science of Fear. “We report the rare routinely, and the routine rarely,” he said. That powerful combination of everyday words unified concepts I already knew, but which I hadn’t synthesized into any true understanding about the media.

Just about a year later, I blogged about another “grabber” tidbit from a review of Maxine’s Chicken & Waffles restaurant: “And, wow, those wings…the breading was crispy and well-seasoned without overpowering the tender meat.” (Here’s the tidbit: “Maxine’s wings are nothing like the fast-food varieties that are more batter than bird”.

That word tidbit made me think about business blogging: Searchers arrive at your blog seeking information about what you do, what you sell, and what you know. The “batter” might be the way the blog site is laid out, the pictures and illustrations, and even cleverness in the writing. But, when it comes right down to it, the “meat” is the well-researched information, and the links you provide readers to sources they might not have thought to research themselves.

What a blog should aim to do is capture concepts relating to your business, putting words together is a new way, sharing an “aha!” experience with your readers that helps them know the subject better, but also helps them get to know you a little better.

Taglines may help them remember it, but word tidbits force them to think about it!

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Blogging What You Know NOW

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Despite the commercial success of the book (and then the movie) Jaws, author Peter Benchley deeply regretted making the great white shark into a deadly villain, Mental Floss authors relate. Before his death in 2006, Benchley remarked, “Knowing what I know now, I could never write that book today. Sharks don’t target human beings, and they certainly don’t hold grudges.”

In this Say It For You blog, I’ve often written about the fact that myth-debunking is one great use for business blogs. Many misunderstandings about a product or service present themselves in the natural order of business, in the form of questions and comments from readers and customers. Shining the light of day on that misinformation shines light on your own expertise, and, if it’s done with finesse, rather than “showing up” readers, it can engage and keep them coming back.

But I think this story about Peter Benchley and the great white shark has an even deeper lesson to teach blog content writers. Later in his life, the Mental Floss authors relate, Benchley became a shark conservationist and oceanographer. His knowledge and understanding had grown and evolved.

I teach freelance blog writers to include stories of their clients’ past mistakes and failures. Such stories have a humanizing effect, engaging readers and creating feelings of empathy and admiration for the business owners or professional practitioners who overcame not only adversity, but the effects of their own mistakes – and of their own previously mistaken thinking!

“The range of human emotion is massive, from positive emotions like joy, interest, and amazement, to the more negative, such as fear, anger, or sadness Campaigns need to be geared towards evoking and connecting with these real emotions,” Nadya Khoja writes in moz.com. “This is the time to update your buyer personas to reflect the new realities your customers are experiencing,” she adds.

The lesson, I believe, is that now may be the time to update our own “personas” to reflect not only the new realities in the marketplace, but our own revised understandings based on experience. It’s time to blog what we know NOW!

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Great Beginnings for Business Blogs

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“Set the hook with great beginnings,” Sharon Short teaches in Writer’s Digest. Standard pieces of advice include:

  • Immediately grab attention
  • Don’t start with description – especially weather!
  • Don’t jump right into dialogue or action

Take some pressure off yourself, Short advises writers – openings will emerge when the theme of the project becomes clearer, she says, noting that there are 5 characteristics of a great story beginning:

  1. Immediacy (readers need an immediate reason to care)
  2. Tone (light-hearted, wry. Comedic, serious, informational)
  3. Suspense (teasing readers’ curiosity)
  4. Specificity (provide context right away)
  5. Fair play (consistency of style as the piece progresses).

It is the five specific techniques that Sharon Short describes that I believe are especially applicable to business blog content writing:

1. Dialogue – We all love to eavesdrop just a little.
Any good narrative should contain some dialogue and sensory details. In blog case studies, incidents from the news, folklore, including actual quotes and dialogue makes the material more real for the reader.

2. Superlatives – Describe an event or item as the least, biggest, most, smallest, first or last.
Superlatives in headlines “sell”. “The most successful people”, “The happiest people”, “The most interesting people” – these are people we want to know more about. Readers enjoy discovering, learning, and challenging the details behind blanket assertions.

3. Thematic statement – State the premise or thesis of the entire book – what you are about to prove.
Putting a summary or conclusion at the beginning of a piece of writing certainly sounds like a strange thing to do, but the pow-opening-line idea I teach in corporate blogging training session focuses on that very sort of “descending” writing structure.

4. Voice – Hook readers’ empathy with a compelling voice, making each reader feel as if you’re in a conversation with her alone.
In your business blog, while viewers are reading, not hearing, the “voice”, it’s important to have “voice variety”. That can come from writing some of the content in I-you format, with other posts written in third person. If a company person or a customer is being interviewed, the can be written in the “voice” of the interviewee or that of the interviewer.

5. Surprise – Shock the reader, even in a small way.
Beginning with a startling statistic is certainly one tactic blog writers can use to bring a point to the forefront of readers’ minds, then illustrating that point with specific examples.

Set the hook to each blog post with a great beginning!

 

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Blogging to Get Remembered

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Brag Better: Master the Art of Fearless Self-Promotion
“You can always get attention by being the loudest in the room,” admits Meredith Fineman in her book Brag Better, but being loud while lacking strategy will do more harm than good. There are ways to get remembered, Fineman teaches, by describing your personal brand in ways that earn respect and recognition. True showmanship, she says, means showcasing what you’ve done in a way that feels fun and true to you.

Better bragging better begins with making a list of facts about yourself and your successes, Fineman teaches. Learn to be loud, proud, and strategic by:

  • Using super power words
  • Avoiding invisibility
  • Avoiding verbal qualifiers
  • Considering your audience

Brant Pindivic, author of the book The 3-Minute Rule, speaks about ways to consider your audience: “To succeed, you must be able to capture and hold your audience’s attention with only the quality and flow of your information,” The audience must be able to:

  1. conceptualize your idea
  2. contextualize it (understand how it will benefit them)
  3. actualize it (engage with interest)

One tip that Pinvidic offers to sales people is particularly worth noting by blog content writers: “It’s not just who you pitch to, it’s who they have to pitch to, that matters.” How will readers rationalize their decision to buy when speaking to others?

Better bragging is about shining a light on the work you’ve done, having confidence in yourself and your voice, and speaking up, Fineman stresses. At Say It For You, there are three models of business blog posts that we’ve found are particularly helpful in getting readers to remember the content and its provider:

1. Helpful how-to hints
Find complementary businesses or practices, asking those business owners or practitioners for tips they can offer for you to pass along to your readers. The best tips and hints, I added, are related to some a topic currently trending in the news and practical.

2. Personal stories
Research done by questioning Stanford University graduates showed that shows that graduates were more likely to remember commencement speakers who told stories. In one experiment, students were asked to give one-minute speeches that contained three statistics and one story. Only 5 percent of the listeners remembered a single statistic, while 63 percent remembered the stories.

3. Fascinating tidbits of information
When business owners or practitioners present little-known facts about their own business or profession, those tend to be remembered. If you notice a “factoid” circulating about your industry, a common misunderstanding by the public about the way things really work in your field, a little-known tidbit can reveal the truth behind the myth.

Learn to do better bragging in your blog!

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