M’splaining Yourself in Your Content

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“We might even be the smartest people in the room,” writes Matthew Grob of Mensa, “but does that always mean we should always be compelled to demonstrate that?” Mensans probably do more m’splaining (boasting of their brain power) than most, Grob admits, but “we might not always be correct, factually or politically.” Given the options in any conversational situation, he advises his fellow Mensans: “select the one that avoids m’splaining.”

One concern many new clients of Say It For You express to me is that they don’t want to come across as boastful in their blog content. At the same time, they know they need to convey the reasons prospects ought to choose them over their competition. Let the facts do the boasting, is my advice. The whole secret of content marketing is that, rather than running traditional ads for your brand of hats, or vitamins, or travel, you provide lots of information on the history of hats, on why vitamins are good for you, and about exciting places to go on safari.  Consumers interested in your subject, but who never even knew your name, will come to see you as an information resource.

When you think about it, blog posts are like “flip-flopped” job interviews, in which the blog reader “candidate” is interviewing the provider. Just as in a face-to-face interviews, those searchers read what you put out there in your blog posts and evaluate that content in light of their own needs.  Subtle “m’splaining” is needed to demonstrate ways in which the provider stands out from the competition.

But, “boasting” isn’t going to do the trick, and language such as “innovative solutions”, “great customer service”, “world-class”, or “game-changing”, as David Meerman Scott points out, can be perceived as exaggeration. Instead, conveying the special “flavor” and personality of your brand and your people is precisely what blogging for business needs to contribute to your overall marketing strategy.

With the right kind of “boasting”, business owners and practitioners can project the kind of confidence that inspires trust and, ultimately, drives sales.

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Writing is Creative. Publishing Blogs is Creative Business

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“Writing is creative. Publishing is business,” Aaron Gilbreath says in the October issue of Poets & Writers magazine. There are many ways to write for money, Gilbreath says, including content marketing, copywriting, journalism and technical writing. Reality is, he tells “creative” writers of fiction and poetry, there may be good reasons to write free of charge in order to build a reputation…Gilbreath quotes poet Robert Graves’ quip: “There’s no money in poetry, but then there’s no poetry in money, either.”

While content marketing is on Gilbreath’s list of ways to make money (but excluded from his list of creative writing categories), at Say It For You, we consider creativity an absolute building block for success. But is business blog writing supposed to be creative? Yes, indeed. As writerstrasure.com points out, any nonfiction writing can be creative if the purpose is to express something, whether it be feelings, thoughts, or emotions. And, while the purpose of technical writing may be to inform and sometimes to trigger the person reading into making an action beneficial to the one of the writer, Idrees Patel admits, concise and magnetic writing is what will draw the reader in.

The question author Malcolm Gladwell gets asked most often just happens to be the same I’m most often asked when offering corporate blogging training sessions: “Where do you get your ideas?” the trick, Gladwell explains, is to “convince yourself that everyone and everything has a story to tell.”

Marketing seems to go in cycles, remarks Morgan Stewart in a Media Post Publications article. “We bounce back and forth between…left-brain marketing focused on analytics and segmentation, and right-brain marketing focused on the creative.”  Both types of marketing are needed, concludes Steward. “Left-brain marketing narrows target audiences. Creative pulls people into your message.  Creative gets people talking.

In offering business blogging help, I emphasize that in business blog writing, it’s crucial to avoid the urge to directly sell a product or service. Instead, the creative challenge, is continually coming up with fresh content to inform, educate, and entertain readers.

 

 

 

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Master Chefs and Master Content Writers Stay Up on Current Things

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After winning the “Beat Bobby Flay” cooking competition in 2017, Indianapolis restaurateur Steve Oakley explained that what keeps him inspired after twenty years in the restaurant business is – reading a lot. Looking at a book is inspirational to him, along with “just talking with customers about experiences they have”, Oakley explains. Dean Sample, a former employee of Oakley’s (now a head chef in his own right) had this to say of his former mentor: “To be doing it as long as he has and still have that interest and still trying and experimenting with different things all the time, it’s pretty impressive. He stays up on all kinds of current things in the world of chefs and restaurants.” The other part of being a chef, Oakley now tells IndyStar reporter Cheryl Jackson, is that “if you want to be recognized, you have to get out there in different ways. You can’t just limit yourself to cooking in your restaurants…you’ve got to get out, meet the people, and shake their hands”.

Blog content writers can do no better than follow the Oakley “playbook”. In fact, “reading around”, we often stress at Say It For You, is a crucial habit. You need to keep up with what others are saying on your topic. What’s in the news? What problems and questions have been surfacing that relate to your industry or profession (or that of your client?). Not only do you need a constant flow of ideas, but you can improve your own writing skills by reading books about writing. And, in the business of blog marketing, books about selling and marketing help keep your skills sharp.

Notice that Steve Oakley’s “content” is refreshed by more than reading. Getting out and meeting the people, talking with customers about experiences they have is crucial when it comes to keeping blog content relevant. In Journalism 101, I was taught to “put a face on the issue” by beginning articles with a human example . A case study takes that personalization even further, chronicling a customer or client who had a certain problem or need, taking readers through the various stages of how the product or service was used to solve that problem. What were some of the issues that arose along the way? What new insights were gained through that experience, on the part of both the business and the customer?

Master chefs and master content writers stay up on current things!

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Business Blogging With Adjectives

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Pay attention to proper spelling and grammar, Joanne Adams says in Grammar, and “people who read your writing will know, without a sliver of doubt, that you are somebody who really knows their $h*t”. One thing Adams thinks we ought to know about adjectives, for example, is that they come in three flavors: absolute, comparative, and superlative. In describing a team of runners, for example, you’d probably describe them all as “quick” (absolute). Two might be “quicker” (comparative) than the others, while one outstanding runner is “quickest” (superlative).

Making comparisons, in fact, is an important function in blogging for business. An effective blog clarifies what sales trainers like to call your “unique value proposition” in terms readers can understand. One excellent way to do that is by making comparisons with things with which readers are already comfortable and familiar. Effective blog posts, we’ve learned at Say It For You, must go from information-dispensing to offering perspective.  Before a reader even has time to ask “So what?” we need to be ready with an answer that makes sense, blogging new knowledge by presenting it in a framework of things readers already know. (Telling me that Moringa leaves are healthy isn’t as powerful as telling me they have four times the calcium of milk.)

“Everything isn’t awesome,” Cristine Struble observes in Fansided. Using one adjective to describe all types of events, experiences and things degrades both the adjective and the object described. Some words can better define an experience, emotion or action better than others. Why use one word over and over when a dictionary is filled with descriptive words? The lesson – when it comes to using adjectives in your blog to describe your products and services, don’t overuse the superlative.

Blogging maven Neil Patel teaches “How to Avoid the Destructive Power of Adjectives in Your Marketing Copy”. In fact, Patel observes, “adjectives are a copywriter’s nightmare. With the right adjectives, you’re persuasive and memorable. With the wrong ones – you lose your readers’ attention, he warns. If you’re trying to paint a picture with words, you need adjectives, Patel admits, but flowery or bombastic words make you sound insincere. Is what you’re offering really second-to-none, state-of-the-art, and unparalleled?

Patel’s practical suggestions:

  1. If the meaning of your sentence doesn’t change when leaving out the adjective, leave it our altogether.
  2. Use stronger nouns if that means you can leave out an adjective.
  3. Avoid adjective modifiers such as “very” and “really” – use specific adjectives.
  4. Offer specific technical details telling the real benefits of the product or service (what pain does using it avoid? )

Business blogging with adjectives can be a good idea, but stick with the absolute and the comparative, never overusing the superlative.

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Blog What the Best Have in Common

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“We’ve become experts in identifying what draws a person’s eye to a cooking space,” Sarah Weinberg writes in delish.com, and we’ve noticed that the best ones have things in common.

  1. Smart and accessible storage
  2. Countertops that are easily cleaned and that don’t absorb food particles and odors
  3. Smart appliances
  4. Attractive, bright lighting

Quality is always defined in the eyes of the customer, Simple-PDH.com notes. Different groups of customers might define “best” in different ways, and we can group customers into “target markets” to better understand their needs and preferences. “Quality is defined by two elements: customer satisfaction and customer expectations.” Meeting customer expectations is what defines success.

For that very reason, it’s a very good idea to blog about “what the best have in common” when it comes to your category of product or service. Learning about these “commonalities” helps prospects define their expectations of you and of what you have to offer them.

In working with Say It For You business owner and practitioner clients to create blog content for them, I often encounter resistance to the what-the-best-have-in-common model. Reluctant to suggest that they have things “in common” with some of their competitors, they prefer to focus only on aspects that prove they (and only they). are “best”!

” An informed consumer is capable of making sensible decisions by gaining an insight about a product prior to its purchase.” Based on that belief, one of the primary objectives of the European Union has been the provision of information to consumers. The opposite effect happens with “choice overload”, which can lead to behavioral paralysis, KelloggInsight points out.

At Say It For You, we know that consumers know: whatever your business or practice, there are other out there, and realize that some of those are worthy competitors of yours. But, when visitors to your website find answers to their questions, updated information about your type of product or service, and social proof offered by clients and customers, you won’t need to be “the only one” to be “the one” with whom they choose to do business..

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