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Put the Emotion Back in B2B Blog Marketing

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Do emotional connections count in business-to-business blog marketing? According to Jeanette Maw McMurtry, you’d better believe they do. When personal values are present in a business choice, the author notes, purchasers are eight times more likely to pay a premium price. Sales trainers talk a lot about SEP (unique selling propositions), but it is our ESPs (entional selling propositions) that make the different, McMurtry cautions.

There are certain “behavior “drivers” marketers need to keep in mind:

  • Authority – Use research reports, statistics, and testimonials to add strength to your message. “Authority” is an important term in blog marketing, as we explain at Say It For You, because Google’s algorithms are sensitive to authority when selecting which content to match with a reader’s search in any given category.
  • Social proof – Who else that they know is using your product or service? There are actually several kinds of proof you can use, including statistics and testimonials.
  • Credentializing proof (degrees, newpaper articles you’ve written or that have been written about you.
  • Reciprocity – Stories of “give-back” to loyal customers and to the community reinforce trust.
  • Scarcity – People flock to own what they believe they may not be able to get later on.

One very powerful emotion is fear, McMurtry reminds marketers. Thought-provoking questions can inspire prospects to think about their problem and about the creative solutions you offer. In fact, the two dominant buying motives are desire for gain and fear of loss, Salesforce teaches, and most salespeople use the wrong one when trying to motivate a prospect to buy.

In blog marketing’s race, as Jeremy Porter Communications teaches, “those who make the most emotionally persuasive argument win.” One question that constantly arises in Say It For You blog content writing training meetings is this: Can emotional blog marketing be effective in B2B situations?

The answer is a resounding “Yes!” – Go full steam ahead in putting the emotion back into BsB marketing!

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Blog Like a Fundraising Round

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One of the all-time best pieces of advice for blog content writers that I’ve heard comes from an unlikely source – corporate startup fundraising consultant Kristen Copper, CEO of Startup Ladies. “A round is a cycle of fundraising that clearly defines the amount of money being raised and how it will be used within a defined time,” Cooper explains

It’s important for business owners and freelance blog content writers to remember that the title and the actual blog post content must be congruent, so that readers find the kind of information they’ve been led to expect. It’s all well and good to use keyword phrases in blog titles in order to win online search, but the blog post must deliver on that implied promise, by providing content that is on topic and on target for the search terms.

Blog content writers face a challenge when it comes to clearly defining readers’ expectations. Analytics can offer after-the-fact clues (how long readers remain on the page, who many of them click through to website landing pages, email us, or sign up for an RSS, but it is our job to communicate clearly the extent to which our product or service can be expected to deliver results within a clearly defined time period.

On another note, Cooper mentions the importance of a “lead investor”, a person or group working directly with the founder of a company. The “lead” not only makes a substantial initial investment in the company, but makes introductions and connections, putting their own name behind the fundraising effort. The parallel in blog marketing is testimonials.

Client testimonials can boost credibility in two ways: Customer success stories help prospects decide to do business with you. At the same time, the process of writing or posting the recommendation or even being interviewed for a testimonial reinforces the commitment of the “lead customers” themselves..

In blogging for business, content writers can use the model of a fundraising round, clearly defining expectations and using “lead customers”.

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When Blogging, Be Prescriptive, But Be Present

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Understanding how the point of view differs in three different types of personal narratives is crucial in telling a story effectively, William Kenower explains in Writer’s Digest.

  1. A memoir is how we tell a story about something that happened to us in the past.
  2. A personal essay describes a solution to a problem the author sees in the world and lays out how the solution should be brought about.
  3. In a prescriptive, the author is an instructor and the article or piece is an instruction manual.

“Though the author may use stories to illustrate their lesson, in a prescriptive piece, the reader expects and understands that the author will be the one delivering the knowledge. To write these kinds of pieces, the author must feel comfortable in the rule of a teacher or guide,” Kenower says. But even in telling a story, he adds, an author is driven to write because of what experience has taught them.  

“Consumers are used to telling stories to themselves and telling stories to each other, and it’s just natural to buy stuff from someone who’s telling us a story,” observes Seth Godin in his latest book All Marketers Tell Stories.

Not all stories succeed, Godin points out, because not all stories have the following essential elements:

  • Great stories are authentic
  • Great stories are subtle, allowing the target audience to draw their own conclusions.
  • Great stories appeal not to logic, but to the senses.

In business blogs, when we tell the story of a business or a practice to consumers, we “frame” that story in a way that will appeal to the target audience. The business owner or professional practitioner is the “teacher”, driven to write because of what experience has taught them.

Blog marketing is prescriptive, offering how-to advice on solving a particular problem or filling a particular need. At the same time, we’ve learned at Say It ForYou, blogging is a very personal form of communication, and our clients’ corporate messages need to be translated into human, people-to-people terms. The blog is the place for readers to connect with the people behind the business or practice.

Because of what experience has taught me, my advice to bloggers is to be prescriptive, but be present!

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Sharing Secrets Makes for Good Blog Marketing

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“Knowing the meaning of the three-digit code printed on every egg carton can help you choose a fresher product,” TasteofHome explains. You might think the best way to pick a carton is by checking the grade, size, and expiration date, but Kelsay Mulvery shares a “secret” – look for the Julian date.

Meanwhile, Michele Debczak of Mental Floss magazine, has a “secret” to share with readers as well: The tags or twist ties on bread are color-coded by day of the week, so grocery stores know how long a product’s been sitting on the shelf.

“Some manufacturers claim unrealistically small serving sizes to reduce the amount of calories they have to list on the nutrition label,” coach.nine.com reveals.

These three selections illustrate an important point about blog content writing: Sharing secrets makes for good blog marketing, but those secrets need to be useful to readers. “Find out what they struggle with, and what would make the biggest difference to their bottom line,” wisely advises Rich Brooks on creative-copywriter.net. A powerful secret-sharing manual for magicians, Roberto Giobbi’s Sharing Secrets book teaches “52 powerful concepts that let you learn, practice, and perform them.”

In blog marketing, accentuate the practical, we teach content writers at Say It For You. Go ahead and teach readers “secrets” of how to do what they want to do better, faster, and more economically. Since people like helping one another, offer “secrets” most likely to be shared at the dinner table, across a tennis net, or on the green. Through blog content, business owners and owners and professional practitioners can package their expertise into “secrets”, allowing readers to learn about and value them along with the nuggets of wisdom they’re sharing.

“After all, people are not coming to your blog just to acquire knowledge. They’re dropping by to visit you,” Dean Rieck observes in copyblogger.com. That means revealing a little about yourself, he adds. Most people reveal secrets to those they like and trust, as Jack Schafer, PhD. explains in Psychology Today. In sharing “secrets” in your blog, you’re demonstrating that you like and trust your readers, making it all the more likely they will like and trust you.

Sharing secrets makes for good blog marketing

 

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Do-You-Know and Can-You-Guess Blog Marketing

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“Do You Know Who Invented These Life-Saving Vaccines?” the editors of Mental Floss Magazine ask readers. (Who created the rabies vaccine?) “How Much Do You Know About Black Cats?” (Are there more male than female black cats?) “How Much Do You Know About Jeopardy? (How many clues are written for each session?)”Can You Guess the Gadgets Star Trek Invented?” (TiVo was not.) (“Can You Define These Colonial-Era Slang Words and Phrases?” (What does it mean to describe something as macaroni?)

“Interactive content creates a two-way dialogue between two parties, seopresser.com explains. Quizzes grow your list in several ways, Chelsea of herpaperroute.com adds, because:

  1. In order for them to see their results, they must sign up to your list.
  2. Readers will be segmented depending on what answers they click on.

At Say It For You, we’ve found, even if readers are not required to sign up for your list, quizzes are a very good strategy in blog marketing. Blog readers tend to be curious creatures and “self-tests” tend to engage and help readers relate in a more personal way to information presented in a blog.

Another aspect of quizzes is that they offer variety. Since one of the biggest challenges in blogging for business over long periods of time is keeping the content fresh, quizzes help vary the menu.

To me as a content writer, there are three even more important aspects to quizzes in blog posts:

  1. People are looking to their advisors for more than just information; they need perspective. In other words, quiz questions and answers can to offer a different perspective on fact sets readers have forgotten.
  2. When readers strain to remember something and then find the answer, they tend to repeat that fact set in their conversations with others.
  3. Our curiosity is most intense when we’re testing our own knowledge, making tests, games, and quizzes hard to resist.

All in all, “Do-You-Know?” and “Can-You-Guess?” are great tactics for blog marketing.

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