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Creating Community Through Blog Conversations

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Purple pink Community puzzle“You create community by having conversations with people who are excited about the same thing as you are,” says Elizabeth Gerber, associate professor of design at Northwestern University.  Gerber is one of many scholars exploring what really compels people to give to other people online through crowdfunding. As much as crowdfunding is a modern economic phenomenon, writes Elizabeth Kelsay in Psychology Today, it’s also a social and psychological one, fueled by fundamental human impulses.

As business blog content writers, we have reason, I think, to be intensely interested in this research on the crowdfunding phenomenon. Sonja Lyubomirsky of the University of California, Riverside, believes the secret is that giving online appeals to the essential need to feel like part of a group.

Jonah Berger, professor of marketing at the University of Pennsylvania’s Wharton School studied nearly 7,000 articles in The New York Times to determine what was special about those on the most-emailed list. He found that an article was more likely to become viral the more positive it was. When we share information, we create an energy exchange, Berger says, that amplifies our own pleasure.

Kevan Lee of bufferapp.com says we measure blog traffic by digging into analytics, but don’t pay enough attention to the immeasurable elements of blogging which cannot be quantified. Instead of tracking how many “views”, “likes”, and “clicks”, Lee says, we should be asking whether the content:

  • is so good you’d bring a coworker over to see it
  • you’d email it to a friend
  • the reader will learn something new

“The only people in a community are those that believe they are, not those that have a completed a registration in 30 seconds,” observes Richard Millington in MOZ. Increasing a sense of community means adding an explicit, shared goal to the group. Increasing a sense of community means asking individuals what skills and experiences they can contribute to the group, Milligan says.

How is that best done? Ask a question for your readers at the end of posts, suggests blogger Melyssa Griffin. Add a poll or reader survey and share the responses, she says.

In a way, as bloggers, we start out ahead of the game; the readers who found their way to our blog are, by definition, excited about the same thing as we are.  Now it’s up to us to foster that sense of community.

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Blogs and Book Reviews – Brothers Under the Skin

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Book Label Concept
There are 6 Must Have Steps to writing a book review, writes Francesca of the Sway Group:

  1. Introduce the subject, scope, and type of book.
  2. Briefly summarize the content.
  3. Include graphics (be aware of copyrights).
  4. Provide your reactions to the book.
  5. Provide links.
  6. Be honest about your review, passing along a recommendation to your audience.

In a way, I’ve often reflected, what we do when we write business blog content offering information and opinion is comparable to a book review. “Sometimes you will need to include background to enable readers to place the book into a specific context,” says Francesca under #1 step of reviewing the book. “For example,” she says, “you might want to describe the general problem the book addresses and how it provides solutions.”

Online visitors are “test-reading” your company or practice through reading your blog posts. They want to see whether you understand their problems and can quickly and effectively help solve those.

Provide your reactions to the book, Francesca advises. “Your” is the operative word here in terms of blog content writing, I’d say. A review is more than a mere summary. Whether you’re blogging for a business, for a professional practice, or for a nonprofit organization, you’ve got to have an opinion, a slant, on the information you’re serving up for readers. In other words, blog posts, to be effective, can’t be just compilations; you can’t just “aggregate” other people’s stuff and make that be your entire blog presence.

Provide links, Francesca cautions reviewers. In your own work, I teach blog content writers, you can “curate” – gather and present – information from many sources that you believe will be relevant and helpful to your readers. How do you give credit to the sources of your information? The blogging equivalent of citations in academic writing  is links.  So even if you’re putting your own unique twist on the topic, give your readers links to websites from which you got some of your original information or news.

All 6 of the Sway Group’s steps to writing a book review are perfectly appropriate in business blog content writing.  Blogs and book reviews must be brothers under the skin!

 

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What-Good-Does-That-Do-Me Blog marketing

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multi coloured gems

I think I could write an entire chapter in a content marketing textbook based on the ShaneCo radio commercial about diamond jewelry. I’d name it “What-Good-Does-That-Do-Me Blog Marketing”.

You see, in his “You’ve got a friend in the diamond business” commercials, Tom Shane often mentions the fact that he goes directly to Bangkok to seek out the most beautiful colored diamonds. (So far, nothing new or revolutionary about that – most companies’ commercials mention special value propositions, things that set the sponsoring company apart from its competitors.) Only problem is, potential customers are left wondering “So what?”, mentally tuning in to Radio WIIFM –  you know, What’s In It For Me?

Shane’s right on top of that one, answering the question even before it’s asked: Bangkok, Thailand is the world center for colored gemstones he explains.  And so he, as an authority on sapphires and other colored gemstones, personally travels there throughout the year to personally hand-select every stone. As if that weren’t enough, Shane goes on to explain, he then has many of the stones recut to maximize their value and beauty. That’s what’s in it for the customer about Shane’s trips to Bangkok, he makes clear.

For blogs to be effective, they must serve as positioning statements. The visit has to conclude with readers understanding not only what your value proposition is, but exactly why that should make any difference to them. Blog content writers need to remember this reality: Prospects are always mentally posing the “What’s In It For Me?” question. What’s the benefit in this for ME? How will MY interests be protected and served if I choose to do business with you or become your client or patient? What will you do to keep ME “safe” from risk?

But, even in a face-to-face selling situation, buyers rarely completely and accurately articulate all their concerns. True, our blog readers went online searching for answers to questions and solutions for dilemmas they’re facing. Still, I believe, blog writing for business will succeed only if two things are apparent to readers, and in the order presented here:

  • It’s clear you (the business owner or professional practitioner) understand online searchers’ concerns and needs
  • You and your staff have the experience, the information, the products, and the services to solve exactly those problems and meet precisely those needs.

The third ingredient, though –whether we’re dealing with a radio commercial or a blog post, has to be answering –  EVEN BEFORE IT’S ASKED –  this question:

If YOU go to Bangkok, what good does that do ME?

 

 

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What Does it Take to be a Sophisticated Blog Marketer?

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arrogant blond sexy girl. red dressThe original meaning of the word “sophisticated” was quite different from the way we think of it today, author Bill Brohough teaches in The Gloomy Truth Behind the Words You Use .  To “sophisticate” something was to adulterate it by mixing it with something inferior, so being sophisticated meant the opposite of genuine.

When it comes to online marketing – even using the description “sophisticated” as we understand that word today (meaning cultured and refined) –  what qualities set that level of marketing apart? “What is a ‘sophisticated marketer’, anyway?” asks Alex Rynne of LinkedIn’s Marketing Solutions blog, gathering responses from various marketers.

Some different “takes” on the question include:

  • one who focuses on results over marketing tactics and activities
  • one whose marketing is not elitist and complicated
  • someone who takes both old and new marketing techniques and executes them in a calculated hybrid of strategies
  • one who delivers the right kind of information to buyers across the entire customer lifecycle.
  • one who questions each premise and considers alternatives

To sell a product or service, you must market it differently depending on what stage of sophistication your market is in at the time, Todd Brown shares in his blog post “The Greatest Marketing Lesson I Ever Learned.”

Often, sophistication means simplification, I teach newbie Indianapolis blog content writers. Matching our writing to our intended audience is part of the challenge we business blog content writers face. After all, we’re not in this to entertain ourselves – we’re out to retain the clients and customers we serve and bring in new ones, so we try to use words and sentences to which our target readers can relate.

 

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Think Differently About Your Blog

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Powerful Writing Skills

 

“Organize and present your ideas with a targeted reader in mind,” advises Richard Anderson in Powerful Writing Skills. “Don’t be satisfied with putting down data and results or observations and opinions.  Find a way to make this information meaningful to your reader.”

That doesn’t mean you should talk down to your readers, Anderson cautions. Think of your readers as being just as intelligent and sincere about their jobs as you are about yours. (Even if they aren’t, he points out with tongue in cheek, they’ll appreciate you assuming they are.) Respecting readers helps them see you as intelligent and well-informed, so try to imagine, Anderson adds:

  • what they might ask you
  • what they might object to
  • what they might already know
  • what they might find interesting

In blogging for business, of course, there’s a fifth thing to try to imagine: what you want the reader to DO as a result of reading your post. Each business blog post should impart one new idea or call for a single action. Focused on one thing, your post has greater impact, since people are bombarded with many messages each day. Respecting readers’ time produces better results for your business.

Not only must you as a writer think differently about your reader, you must think differently about your subject, Richard Anderson stresses. Imagine you’re writing a memo or a letter. Studies show that readers respond positively to memos and letters that contain a sense of the writer’s enthusiasm, Anderson points out. That doesn’t mean announcing your excitement, he adds – let the subject speak for itself.

When you blog, you verbalize the positive aspects of your business, reviewing the benefits of your products and services, constantly providing yourself with training about how to talk effectively about your business. In communicating the information to others, you can end up thinking differently about yourself!

 

 

 

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