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Solve for the Monkey in Your Content

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“We waste our time chasing the wrong projects,” writes Jason Feifer in Entrepreneur Magazine. “There’s no point in building pedestals if you can’t solve for the monkey,” he explains, referring to a problem-solving framework created by Alphabet (Google’s parent company) – Can you teach a monkey to recite Shakespeare while standing on a pedestal? Unless the essential, pivotal problem is solvable — Can monkeys actually learn to recite Shakespeare? — there’s no use focusing on other aspects of the challenge.

To find your “monkey”, Feifer advises, ask yourself – “If I solved this problem and it was a great success, what major change would have gotten me there?” Stop spending time on fruitless steps, he says. Go get that monkey!

“When we talk with companies about the biggest challenges they face in growing revenues, we hear a consistent complaint,” Thomas Sittenburgh and Michael Ahearne write in Harvard Business Review.  “Companies that have invested millions to dream up new-to-the-world innovations need to become more adept at selling them to customers.”

Should you focus on the problem or the solution?  Focusing on the client means you sell the problem, not the solution, Emma Rose explains in Idea Rocket. Others insist that customers know their own pain points, and what they need is to understand is why your product is special in terms of solving that problem. In a “mature” market, it’s important to focus on the specifics of your solution (what you do better than anyone else and why you are unique).

Applying those viewpoints to our clients’ content marketing challenges, at Say It For You we’ve found that defining a problem, even when offering statistics about that problem, isn’t enough to galvanize prospects into action. But showing you not only understand the root causes of a problem, but have experience providing solutions to that very problem can help drive the marketing process forward. Searchers are unlikely to follow you into a “deep subject dive” unless they perceive that you’ve “solved for their monkey” and know how to ‘tame-and-teach” the creature!

 

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The 3-Step Approach to Helping Readers Solve a Problem

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“Precedents thinking”, involves innovating by combining old ideas, Stefanos Zenios and Ken Favaro write in the Harvard Business Review. In teaching Stanford University’s popular course on entrepreneurship, they suggest a three-step approach to problem-solving and innovation:

  1. Frame – through a series of interviews, define what challenges need to be tackled.
  2. Search – develop a deeper understanding of those challenges.
  3. Combine – Take pieces of past innovations and solutions, even those used in different industries, that may be pertinent to the elements of this challenge (a sort of old-wine-in-new-bottles approach).

This discussion brought to mind a 2017 fourdots.com blog post that made a case for textual content as a primary driver of online communication as compared with video:

  • Text gives you the option to stop exactly where you want to, wrapping your mind around a certain piece of information.
  • Text can be easily updated and upgraded.
  • B2B buyers consume informational pieces and case studies, looking for industry thought leadership.
  • Text stimulates the mind and is more focused.

In the process of creating content that helps readers solve problems, we use text to frame the challenge, demonstrating that our business owner or professional practitioner client has, indeed, developed a deep understanding of the challenges faced by the reader. In fact, it is only once these two steps have been accomplished that readers will be ready to appreciate – and hopefully implement – the course of action recommended by the “Subject matter Expert”.

“Great marketers don’t use consumers to solve their company’s problems; they use marketing to solve other people’s problems,” is the concept behind Seth Godin’s marketing philosophy. That is why, he tells us content writers, never start with the solution, but with the problem you seek to solve.

Use the 3-step approach in helping readers solve a problem!

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Blogging the Buck by the Horns

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This week’s Say It For You two blog posts are inspired by the 2023 Almanac for Farmers & City Folk…..

From the fascinating article “Shed Meds”, I learned that “sheds”, or deer antlers, are used for making not only buttons, lamps, knife handles, and dog chews, but are in world-wide demand for use in medical research. Of course, at Say It For You, I’ve long touted the advantages of using trivia in blogging for business. Trivia can help spark curiosity and interest in readers, at the same time helping business owners and professionals explain what they do and how they believe it should best be done.

I’m going to suggest ways in which different types of businesses or practices might use the trivia I found in this article, at the same time reminding readers that in blog posts, trivia are just jumping-off points for the main message…

  • Every spring mail deer, as well as elk, moose, and caribous, grow themselves a new set of antlers
    This fact might be used in a blog by a company selling fire extinguishers, water filters, or dried herbs, each of which should be replaced at least once a year.

  • Chinese medicine has used antlers for thousands of years to support bone health.
    This tidbit could inspire a blog for an orthopedic medical practice – or a vitamin supplement manufacturer.

  • Deer use their antlers to compete with each other for mates and territory.
    This information could be used in a martial arts studio’s blog.

  • Antlers fill an ecological role, because once they are shed, they become an important source of calcium and other minerals to a variety of small animals such as squirrels, mice, and porcupines.
    Any business might use this tidbit in their blog to demonstrate ways in which they are environmentally aware.

  • Rustic antler buttons are often used to adorn crunchy, hand-knitted sweaters and coats..
    Fashion boutiques and craft shops might feature this fact in their blog.

Use trivia to blog your buck by the horns!

 

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Blog Away Purported Providers

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“Do you know who does most of the estate planning work in our country?” attorney Brian Eagle asked at the start of his professional education lecture series. The startling answer – not legal professionals, but real estate agents and corporate human resource departments.

Since proper and complete estate planning, Eagle teaches, is meant to help organize one’s affairs in such a way as to “give what I have to whom I want, the way I want, and when I want, saving every last tax dollar, professional fee and court cost possible,” merely signing 401(k) beneficiary forms or property purchase agreements is hardly going to get the job done….

One core function of a business blog is explaining to readers what it is you do. As Certified Business Coach Andrew Valley once explained in a 2020 Say It For You guest post, “You must tell the listener how your product or service can benefit that person, and how you can do it better or differently than others who do what you do.”

But what about those many others who think they can offer advice on “what you do”, pushing out content on your topic, but who totally lack experience and training in your field of expertise? Your USP, or Unique Selling Proposition, Valley stresses, must be unique; something competitors cannot claim or have not chosen to emphasize in their promotions. A USP, Valley says, raises your business or practice above the “noise”.

Just as Eagle Wealth Management lists client objectives that can be accomplished only with the guidance of experienced and trained legal professionals, including:

  • control – giving “to whom I want, the way and when I want”
  • tax savings
  •  avoiding court costs
  • privacy
  • conflict avoidance

through your blog, you must make clear to readers how your experience and training benefits prospects and clients in ways that “shortcuts” – and lesser-trained providers – cannot.

“A good way to get more participants is to address and solve their challenges. By first mapping out the challenges your audience faces and then showing what it takes to  truly satisfy and solve these challenges, you will be able to stand out in the crowd of providers,” Eline Hagene writes in frontcore.com.

You can leave “purported providers” in the dust when you demonstrate ways in which your clients can achieve “what they want and how they want it”!

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In Blogging for Business, Data is a Commodity, But Insight is Gold

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Writing in the Indianapolis Business Journal, Samantha Julka recalls a professor telling her that “Data is a commodity; it’s the insight that’s gold.” Anyone can create a survey and a pivot table, Julka observes…but real researchers pull insights! When numbers are tossed around, people generally view it as vital information, she says, but people may not know what to do with that information. As a consumer, Julka points out, I don’t want to read raw data; I want someone to tell me what the data means. The really juicy stuff, she says, makes people think and helps them make decisions.

Oh, so true, as I’ve been teaching at Say It For You. Citing statistics and other data is certainly one tactic I teach Indianapolis blog content writers to use as a way to capture readers’ attention. But my own experience as a business blogger has shown me that statistics, even the startling sort, aren’t enough to create positive results for any marketing blog.

In fact, the ultimate success of any blog marketing effort depends on readers taking action. In that realm, blogging has one enormous advantage over traditional “push marketing” tactics, in that it delivers information to visitors who are already interested in a particular product or service. Still, that’s not enough.

The blog content needs to address the “So what?” within the data, so that the statistics and facts not only are true, but feel true to your online visitors. In a way, I realize in retrospect, my own years of experience crafting messages for different businesses and professional practices might very well fall under the job descriptor “translator/interpreter”.

Whether it’s business-to-business blog writing or business-to-consumer blog writing, the blog content itself needs to use opinion to clarify what differentiates that business, that professional practice, or that organization from its peers. In other words, blog posts will go from information-dispensing to offering the business owner’s (or the professional’s, or the organizational executive’s) unique perspective on issues related to the search topic.

Several years ago, I read about a study performed at the University of Pennsylvania, in which participants were divided into three groups. Each individual was given $5 which they could choose to donate to a certain charitable organization after they learned more about it. A presentation was made to each group. Group A was given all kinds of statistics about the charity – size, budget, staff, funding sources, etc. Group B heard a story about a young girl who was helped by that organization. Group C was given both data and the story. Which group ended up donating the largest amount? You guessed it – the one that had heard the story, because the story gave meaning and insight into the data.

In blogging for business, data is a commodity, but insight – well, that’s gold!

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