Being Heard, Not Only Seen, in Your Blog

In this week’s Say It For You blog posts, I’m sharing insights from the October issue of Poets&Writers magazine. An insightful profile of CelesteNG’s new book, Our Missing Hearts offers valuable concepts for business blog content writers. Poet Maggie Smith believes NG’s book should be required reading for all, “grappling with big questions such as art, freedom, and ethics”, but there is one particular line in the book that resonated with me as a content writer: “We talk a lot about being seen, but I think we also want to be heard. Everybody has stories inside them but not always someone to tell them to.”

Social media maven Neil Patel agrees, One sure way to sabotage your own brand on social media, he says, is talking without listening. “Users want something real. They want real people, real interactions, and real, unbridled human connection…The real human essence of the brand is what users want to see come through loud and clear.”

“Who doesn’t want a personal fortuneteller?” Tom Searcy writes in Inc.com. Customers are looking for people who “hear” their concerns about upcoming regulations, technology trends, mergers and acquisitions, and modern day issues. “Remember,” Searcy says,”When you talk to the buyer about the buyer, you increase his or her engagement.” Potential customers want great products, outstanding service, and a competitive price. But, according to According to research from HubSpot, there’s something else they want even more: listening.

Over these years creating Say It For You blog content for different business owners and professional practitioners, I’ve come to realize that, in addition to wanting to be heard, blog readers actually want to “hear”. Unfortunately, I came to realize, most blog writing was being devoted to describing “what we do”, describing all the services and products the company or organization offers. Too little space seemed to be devoted to “what we believe” and to “who we are” as citizens of the community. For that very reason, when I’m offering business blogging assistance, I emphasize that the best website content – and the best corporate blogs – give online readers a feel for the corporate culture and some of the owners’ core beliefs about their industry and the way they want to serve their customers.   Those “we believe” statements can turn out to be the business’ most powerful calls to action.

A provider’s blog may not, at least not on a level similar to CelesteNG’s book.”grapple with big questions such as art, freedom, and ethics”, but the content must clearly demonstrate that the owners “hear” their customers’ concerns, and that, in return, their prospects and customers are able to “hear them!