It’s the Chef, Stupid, Not the Food or the Decor

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The latest Forbes Special Issue devotes an entire page to restaurant reviews:

  • “Lively French bistro with Austrian overtones in menu and decor, epitomized by its sensational schnitzel Viennoise.”
  • “Magnificent Middle Eastern meals, especially the breads and spreads.”
  • “Blonde wood room effectively fuses two of the world’s greatest cuisines: Japanese and Peruvian.”

As a person who appreciates both good food and good content, I couldn’t help thinking that, of the 25 different descriptions of sumptuous eateries, all highly complimentary, there was only one that stood out above the rest:

“Iconic chef Marcus Samuelson’s new restaurant reflects the fusion of his birthplace Ethiopia and his adoptive home of Sweden, where he was raised. The blending of the two influences is astonishingly successful in one delectable dish after another.”

In another Forbes article, one published more than ten years ago, “5 Keys to Successful Small Business Marketing”, Ty Kiisel wrote, “Because business is personal, sharing a little of yourself makes you more accessible. People like doing business with other people. Over the years,” Kiisel revealed, “my readers have gotten to know me because I share with them some of the details of my life.”

The Forbes restaurant reviewer, by sharing information about the chef,  not only about the food, made me feel that I was meeting a person, not merely being presented with a product.

In content marketing, we teach at Say It For You,  stories that “humanize” the owners and workers, even stories about past mistakes and struggles, tend to generate feelings of admiration for –  and trust in – the entrepreneurs or professional practitioners who overcame both outside obstacles and the  effects of their own early mis-steps.

It comes down to storytelling – Why did those owners choose to do what they do? Where did they come from? What are they most passionate about? What are they trying to add to – or change – about their industry?

It’s the chef, (stupid), not the food or the decor.

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Blogging About No-Nos

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“The rise of the Internet and social media has given rise to a lot of fretting about the loss of manners and common courtesy in society,” Kate Kershner writes in “How Stuff Works”. But often, the author points out, we just don’t know if something is considered rude or perfectly acceptable. As an example, Kershner explores the question of whether it is rude to knit in public. The rule of thumb she suggests is that, if you’re in any public place – the opera or a play, for example – knitting might imply a lack of attention, so it’s best to avoid doing that.

When traveling to a new country, it’s important to learn about the taboos there, Stump & Associates tells readers. There may be food taboos, conversation taboos, tipping taboos, and even taboos concerning eye contact and how close it is considered OK to stand near another person. The point is – travelers need to be made aware of these differences in perception.

Knowing the no-nos can be important in the workplace as well, hiring.monster.com explains. People have varying tolerance for offensive language and humor, for example, and what may seem like an awkward incident to some might feel extremely hurtful to others. Common but avoidable gaffes include sending an email or text to the wrong person and discussion hot-button issues such as religion, politics, and money.

Content writers can offer positive value to readers by describing things and activities best avoided. For example, the Warby Parker Eyewear A to Z blog lists not-to-dos after eye dilation, including driving, being in the sun, and looking at digital screens. “Great copywriting compels action, so it’s no surprise fear is used in marketing,” writes Amy Harrison of Copyblogger.  Marketing messages, she Harrison explains, may be based on readers’ fear of missing out, of losing something, or of future threat.

At Say It For You, we don’t like to use fear as the motivating factor to market our services. Instead, we think of “blogging the no-nos as a way for our clients to demonstrate to their readers ways to dodge dangers.

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Blog Topics Have Ninety-Nine Lives

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“How often do we celebrate the life of a cat?” asks Kostya Kennedy in the special LIFE issue of Cats – Companions in Life. Drawn by the pictures of adorable kittens to purchase the magazine, I found quite a number of valuable blog content writing pointers. The entire issue, with all the articles focused on cats, is proof of the fact that the same general topic can be approached in a myriad of ways. In fact, in order to add variety to a blog, I teach content writers to experiment with different formats, presenting the same business or practice from different vantage points, purposely tailoring the content to different segments of the customer base. We need to remember that, even within smaller segments of a target market, individual readers’ need for information, products or services was born in a slightly different space and has traveled a different path.
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The History of the House Cat
Once upon a time, we learn, the ancestor of today’s domestic feline was a wild creature prowling the deserts of the ancient Middle East. As hunter-gatherers turned into farmers, the found cats useful in getting rid of mice. The calmness of cats made them good house pets. In a blog, introducing the readers to the history of the brand, using stories about founders, current employees and alumni to “humanize” the content. Sharing history makes the focus less on what the company does and more about what it is. What’s more, sharing memories of the “good old times” that weren’t really so good in terms of efficiency and convenience, you have the ability to share with blog readers a sense of look-how-far-we’ve-come togetherness.

Secrets of Cat Behavior
What is a cat trying to say when it purrs? Why do cats like catnip? The blog content should share with readers the owners’ unique point of view within their own profession or industry and within the community. Myth-debunks are a great use of blogs, I’ve found, because many of the misunderstandings about a product or service present themselves in the natural order of business, in the form of questions and comments from readers and customers. The very word “secrets” is a draw in a blog post title, and shining the light of day on that misinformation shines light on your own expertise.

Shelter-Cat Success Stories
LIFE highlights stories of seven cats who, despite illness and injury, somehow beat the odds. Thanks to a network of compassionate humans… In your blog, customer success stories and client testimonials boost your credibility with new prospects, helping them decide to do business with you. Perhaps even more important, website testimonials foster commitment from those providing the testimonials and sharing success stories around using your products and services.

Just as the LIFE issue on cats takes a single topic, dealing with it many different ways, in blog content writing, today’s post can slant in one direction; tomorrow’s can take the same theme and highlight different aspect, perhaps appealing to different segments of the business’ (or the practice’s) audience. Blog topics can have, not just nine lives, but as many as ninety-nine!

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Blog Marketing and Network Marketing – Sisters Under the Skin

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Network marketers who ask themselves the question “Who do I talk to next now that my original list of names has run out?” might find answers in Bob Burg’s The Last Prospecting Guide You’ll Ever Need: Direct Sales Edition. While Berg discusses salespeople’s face-to-face and telephone encounters with their prospects, blog content writers can take some tips from him as well.

  • Mega-successful networkers are active givers, “constantly on the lookout for a piece of information that will interest someone in their network. They recommend great books, make lots of introductions.

I’ve spent more than a decade now putting together a collection of books that serve as blog writing resources – books about writing, “tidbit treasure” books, books about marketing, books about sales, and books about corporate blogging. Many Say It for You blog posts are built around content from specific books, with links to help readers order the book for themselves. I often recommend books to my Twitter followers as well.

  • Successful networkers are “connectors”, realizing that everyone they meet might turn out to be a valuable contact to someone else in their network.

When I’m creating content for a business, I need to keep up on what others are saying on the topic, on what’s in the news, and about what problems and questions have been surfacing that relate to what my client sells and what that business or practice does for its clients. By staying alert, I often find problems best solved by networking colleagues rather than by myself or my blogging client. 

  • Successful networkers enjoy the challenge, the learning, and the people with whom they interact.

In the business world in general, I find, we get tied up in making our products or in providing service to our customers and clients, and sometimes forget how much help the right words can be. The challenge is that often business owners and professional practitioners remain “unblogged”, mostly for lack of time.  The ultimate challenge for content writers is to make that connection between them and all the searchers who need their experience and knowhow.

  • Successful networkers are always on the lookout for things that can help others improve their business.

At Say It For You, we advise content writers to find complementary businesses or practices.  Ask those owners (or cite their blogs) for tips they can offer your readers.  Pet care professionals can share tips from carpet cleaning pros – or the reverse! If you’re a carpet cleaning pro, you can share tips from allergists as well.  If you’re an insurance advisor, offer tips from car dealers about accident prevention…

Blog marketing and networking – sisters under the skin!

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Blog What the Best Have in Common

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“We’ve become experts in identifying what draws a person’s eye to a cooking space,” Sarah Weinberg writes in delish.com, and we’ve noticed that the best ones have things in common.

  1. Smart and accessible storage
  2. Countertops that are easily cleaned and that don’t absorb food particles and odors
  3. Smart appliances
  4. Attractive, bright lighting

Quality is always defined in the eyes of the customer, Simple-PDH.com notes. Different groups of customers might define “best” in different ways, and we can group customers into “target markets” to better understand their needs and preferences. “Quality is defined by two elements: customer satisfaction and customer expectations.” Meeting customer expectations is what defines success.

For that very reason, it’s a very good idea to blog about “what the best have in common” when it comes to your category of product or service. Learning about these “commonalities” helps prospects define their expectations of you and of what you have to offer them.

In working with Say It For You business owner and practitioner clients to create blog content for them, I often encounter resistance to the what-the-best-have-in-common model. Reluctant to suggest that they have things “in common” with some of their competitors, they prefer to focus only on aspects that prove they (and only they). are “best”!

” An informed consumer is capable of making sensible decisions by gaining an insight about a product prior to its purchase.” Based on that belief, one of the primary objectives of the European Union has been the provision of information to consumers. The opposite effect happens with “choice overload”, which can lead to behavioral paralysis, KelloggInsight points out.

At Say It For You, we know that consumers know: whatever your business or practice, there are other out there, and realize that some of those are worthy competitors of yours. But, when visitors to your website find answers to their questions, updated information about your type of product or service, and social proof offered by clients and customers, you won’t need to be “the only one” to be “the one” with whom they choose to do business..

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