Back Matter Blogging

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“Writing the end of a story isn’t always the end of the book,” explains Whitney Hill in Writer’s Digest. “Even if there’s no sequel, there’s more to say, and it goes in the back matter.” The “back matter” offers additional value to those readers who enjoyed and engaged with your work enough to read through to the end. That section  adds content and helps readers look ahead to the next book.

Hill lists some standard things found in back matter:

  • acknowledgement of people who helped in the writing and editing
  • personal information about the author
  • praise – awards won
  • a pitch for the next book
  • commenting on a specific change the narrator undergoes as a result of the experience described in the book

But, in addition to these, the editor suggests, authors might like to “call out” situations or new events that are affecting them and their readers.

The Author Learning Center refers to back matter as epilogues, afterwords, or author’s notes.

Can blog content writers use “back matter”? Definitely.

  1. While, in blogging for business, it’s important to offer enough information in each post to convincingly cover the key theme, in order to cover a topic more comprehensively, the material can be divided into several different blog posts relating to that one issue or problem. The “back matter” would explain that a discussion of other aspect of the issue will be covered in future posts
  2. Certainly personal information about the business owner or practitioner might be included in the back matter as well. In addition, suggestions as to where to find more in-depth information on the topic (perhaps linked to landing pages) represent a perfect use for back matter.
  3. Using the back matter to explain how learning the information conveyed in the post actually changed your own (or your blogging client’s) thinking and how that will be reflected in a change in business procedures or in customer service changes.
  4.  At Say It For You, we particularly like the concept of using the back matter to make “a pitch for the next book”. In the age of the Internet, there’s no end, it seems, to the technical information available to consumers. But it falls to us business blog content writers to break all that information down into chewable tablet form! Serving as a “tour guide” or “librarian” for your readers, giving them the benefit of your own searches and information “sorting” is a valuable use for the back matter of blog posts.

The end of a blog post isn’t always the end of the blog!

 

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Content Writers Can Never Cease to Learn

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This is the fourth in a series of Say It For You blog posts in which I’m sharing valuable content writing tips from current magazine issues…

In this month’s issue of Mystery Scene, Linda Castello writes, “I became obsessed with learning about the Amish.” Castello, author of 14 mystery books about the Amish, has no Amish family background, nor any background in law enforcement. In fact, her work history consists of managing franchise accounts for Domino’s Pizza! Obsessed with bringing reality to her suspense novels, she:

  • participated in 12-week Citizens Police Academy courses
  • went on ride-alongs with police, often during the graveyard shift
  • went through firearms training
  • spent time in the burglary, K-9, and coroner’s departments of the Texas policeThe article about a franchise account manager writing suspense novels about the Amish answers a question often asked of me and of my writers at Say It For You: How can we ghost bloggers write for business owners and professional clients without being trained in those fields ourselves?

    The answer is constant curiosity and learning. We may not be doctors lawyers, auto mechanics, travel guides, gourmet chefs, or  tax experts – but we can still “play one”! Of course, we are specialists – in writing, and in particular, writing for the Web, posting short, engaging pieces using keyword phrases with consistency over extended periods of time. As content writers, we offer our clients’ blog visitors a more personal and even a more analytical perspective on the information they might find on the company website.  Often, precisely because we’re industry “outsiders”, learners, we are actually better able to approach the subject in ways online searchers will understand.

    Just as Castello was able to sustain excitement and suspense in 14 different Amish novels, sustaining an engaging business blog (your own or as a content writer for clients) over the course of years is very do-able – so long as you stay engaged.  What I’ve found over the years is that, as long as I keep learning, I stay excited and readers can sense that in the content. Just as Costello goes on “drive-alongs” with police, my team and I do “reading around” – books, blogs, articles, magazines, almanacs – you name it, all to stay aware of developments, cultural changes, even controversies in our clients’ fields.

    Good content writers never cease to learn!

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Different Strokes for Different Folks in Blogging for Business

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Is your business blog reader’s tummy rumbling?

In this month’s Writers Digest, ten winners were announced. Contestants had been given a photo prompt showing a grocery store aisle and asked to write the opening line of a story based on that prompt. My personal two favorites were these:

  • “My tummy rumbles as I walk past all the things I cannot buy with the seven dollars in my pocket, the seven dollars for her cigarettes.
  • “We fell in love reaching for the same tea and fell apart picking different ice cream.”

I think this exercise illustrated two concepts related to business blog content writing:

The importance of your opening line

  • The first sentence of a blog post functions as “a hook:” and, next to the title, it’s the most important set of words in the post, creative-copywriter.net explains, advising writers to “say it fast, strong, and well”, right into the action and addressing their deepest problem instantly.
  • Readers are looking for connections. The challenge is to get the reader to nod his or her head, thinking “Yeah, that’s me.” Ann Hanley says in orbitmedia.com.

  • Writer’s Digest wasn’t talking about online content, but for blogs, the opening lines are where it’s important to incorporate keyword phrases to help with Search Engine Optimization.

The same general topic can be approached in a myriad of ways.

  • In order to add variety, I teach blog content writers to experiment with different formats, including how-to posts, list posts, opinion pieces, and interviews.
  • Different posts can present the same business from different vantage points, “featuring” different employees and different departments within the company.
  • Individual blog posts – or series of posts – can be tailored to different segments of the customer base.
  • Remember that, even within your target market, each reader’s need for information, products or services was born in a slightly different space and has traveled a different path. Not every message will work on every person.

From the very opening line and continuing throughout the blog post, remember – there are different strokes for different folks in blogging for business!

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Not That “We”, This “We” in Blogging for Business

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In using the pronoun “we” in blog posts, I asserted in a recent newsletter, we keep the blog conversational rather than academic-sounding or overly sales-ey. That isn’t pompous, I wrote – “it just works”. My point was that in conversing with readers through blog content writing, using “we” calls attention to the real people behind the company or practice brand.

One thing for sure is that not everyone agrees. “Cut the word ‘we’ wherever you possibly can,” Joanna Wiebe advises in copyhackers.com, That should apply even to “About Us” page, she says. Why? Your visitors don’t want to hear about you. They want to hear about themselves – about their problems, their needs, their futures.

In a survey by Corporate Visions, more than 47% of respondents said they use we-phrasing deliberately to position themselves as trusted partners. On the other hand, the survey revealed, the audience felt much more strongly that they must take action when you-phrasing was done rather than we-phrasing. Meanwhile, a set of experiments by the Journal of Consumer Research examined messages from banks and a health insurer, concluding that the pronoun “we” doesn’t work if it’s inconsistent with the actual relationship. In other words, if customers don’t expect a congenial relationship with a particular type of company, “we” arouses suspicion. True, existing customers responded favorably to the “we” verbiage.

All this research made we realize that I had been thinking of one type of “we”, while these other articles were referencing another. I like to use the word “we” to refer to the people owning the company or professional practice. The real people behind the “we” pronoun are taking ownership of their opinions and of the particular ways in which they choose to serve their customers. I was not recommending the use of the “we” to mean we-the-owners-and-you-the-customers, in a very fakey and patronizing “Let’s-try-on-these-shoes-shall-we?” way. The “we” to which I was referring describes the business owners/practitioners as the writers of the blog, with the readers remaining the “you”.

Business owners and professionals are the “we” with the ideas, knowledge and experience to share. The online visitors are the “you” receiving the good advice and the answers to their questions.

 

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Telling Them What It Means

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I always enjoy receiving my copy of The Zulu Group’s Home News from realtor friend Steve Rupp. This month, I thought the article “What Does that Mean” would have particular relevance for blog content writers The following three explanations were taken from Jeff Rovin’s book The Unbelievable Truth,,,

  • Pulling the wool over someone’s eyes…In earlier times, thieves would yank their victims’ wool wigs over their eyes, so that the victims couldn’t identify the perpetrators.
  • Blackmail… In 16th century England the word mail meant “rent”. Debts that had to be paid in silver were called whitemail; those that could be paid in livestock or other property were “blackmail”. Since blackmail had no ascertainable value, debt collectors could extort any amount they chose from the debtors.
  • Red tape…It was the custom, in England, to seal important documents with red wax and tape. The only way to read those documents was by cutting the tape.

Interesting….almost exactly ten years ago, I published a Say It For You blog post called “Which Means That” Business Blogging. Al Trestrail, a networking colleague of mine at the time had just produced a brochure offering marketing tips. Trestrail suggested to salespeople that they should develop a list of benefits, and then, after each item, add the words “which means that….”, going on to explain how that benefit helped the buyer of the product or service. Adapting that rule to the world of blogging means answering your readers’ question “so what?” before it’s even asked, I realized.

We’ve all heard it – buyers care about benefits, not features. Content writers need reminding – there are millions of blog posts out there making claims of one sort or another.  But what do those claims mean to the customers and clients reading that blog post? It’s true for both existing customers and clients and the new ones we’re seeking to win over – to win hearts and dollars, you need a strategy in place to demonstrate “what it means”, which might include describing how your “it” is: rarer easier to use, safer, more compact, more water-resistant, more beautiful, greener, or fresher.

A big part of blogging is simply telling them what it means!

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