Annoyance- Minimized Business Blog Writing

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“Annoyance may well be the most widely experienced and least studied of all known human emotions,” writes Joe Palca in National Geographic. “Traffic. Mosquitoes. People who snap their gum. People who crack their knuckles. There are so many things in the world that are just downright annoying.” True, a vast literature exists on anger, aversion, and social anthropology, Palca and co-researcher Flora Lichtman admit, but few scientists have used those things to explain the mild anger we call annoyance.

Website content can be annoying, too, Patti Podnar points out. Don’t you hate it when you take the time to read a business’ home page, their about page, and a few blog posts, and you still have no idea what the heck they do, she asks? Sites that aren’t user-friendly are annoying as all get-out. Writing over your customers’ heads. Not addressing obvious questions and objections. Solving your own pain points rather than your customers’ pain points. Annoying. Annoying. Annoying, Podnar stresses.

You can blog about your business without annoying readers, Patrick Dodge advises.
In the awareness stage, a person has recognized he or she needs information for a specific challenge, and if your content is focused on helping them (not self-promotion), Dodge says, you might engage them on the next stage of the journey, which is the consideration stage..

“Inundating your audience with multiple messages at inconvenient times isn’t helpful,” cautions Neil Patel. People can easily recognize when your intentions aren’t authentic. It’s important to educate your customer, but don’t overload your audience with too much information at once. When people see lots of text, they wonder how long it’s going to take to read the post. And, Patel adds, visitors must know immediately how your product or service benefits them.

“”You’ve just clicked the ‘Publish’ button…Now what?” asks quicksprout.com. Publishing a blog post and quickly moving on to the next one is a waste of your efforts, minimizing the impact of your content and its true potential, the author explains. A number of to-dos can avoid that result:

  • Proofread, looking for spelling and grammar errors.
  • Insert a link to old posts.
  • Add a question to spark discussion.
  • Post on social media.
  • Send to email subscribers.
  • Comment on other blogs.

One thing that annoys readers is lack of readability, Neil Patel explains. Large chunks of text scare readers away, he says, while charts, images, and quotes from industry experts all help maintain interest. End with an actionable conclusion.

In blog content writing, aim for annoyance minimization!

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How Not to Quote-Bomb in Your Blog

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When you quote someone else’s remarks on a topic you’re covering in your blog, that can be a very good thing. Why?

  • you’re reinforcing your point
  • you’re showing you’re in touch with trends in your field
  • you’re adding value for readers by aggregating materials from different sources,
    adding variety in the way an idea is phrased

On the other hand, the “re-gifting” of content needs to be handled with restraint. “Set up a quote within a paragraph, leading readers to the quote so they are prepared for it and do not feel ‘quote-bombed”, C.M. Gill advises in Essential Writing Skills for College and Beyond.

Curating others’ work – bloggers, authors, speakers – is a wonderful technique for adding variety and reinforcement to your own content.  Remember, though, when it comes to writing marketing blogs, you’re trying to make your own cash register ring.  It’s your voice that has to be strong throughout the post, so readers will click through to your website or shopping cart.

Since, as a professional blog content writer, my “workspace” is the World Wide Web, I can’t help but be awed by the fact that the Internet has become the largest repository of information in human history.  Trillions of words are added to it daily, and literally anyone with access to a computer or cell phone can add content to the mix at any time.

True, blogs are more informal in general compared to most other marketing pieces.  The fact is, though, people read blogs to get information.  My college students are taught to use citations and reference pages to show where they got their information.  That way, they avoid plagiarism by properly attributing statements to their proper authors.  In your blogs, you can give credit to the sources of your information as well.  The blogging equivalent of citations is links.  So even if you’re putting your own unique twist on the topic, link to websites from which you got some of your original information or news.

Besides offering a broader spectrum of information to readers, bringing in other resources has practical benefits for you as well. Electronic links have the potential to enhance search engine rankings, as you create back-and-forth digital ties with other professionals.

But, as Gill reminds us, we need to lead readers to the quote.

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Do “Huh-Oh” Titles Work for Marketing Blogs?

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One important purpose of marketing blog titles is attracting online shoppers. So, catchy and engaging as a title might be, it won’t serve the purpose if the words in it don’t match up with those searchers used.

After all my “reading around” – magazines, books, blogs, textbooks – you name it, I’ve come to the conclusion that there are two basic title categories: the “Huh?s” and the “Ohs”. The “Huh?s” need subtitles to make clear what the article is about; “Oh!’s” titles are self-explanatory.

“Huh?-Oh!” combo titles seem to be increasingly popular, I concluded after a recent visit to my local Barnes & Noble the other day. Here are just a few of the dozens of Huh?-Oh! titles I found on the shelves in the sections on business, psychology, and self-help:

  • Seeing Around Corners (Huh?): How to Spot Inflection Points in Business Before They Happen (Oh!)
  • The Communication Clinic (Huh?) 99 Proven Cures for the Most Common Business Mistakes (Oh!)
  • Getting to Yes (Huh?) Negotiating Agreement Without Giving In (Oh!)
  • When (Huh?) The Scientific Secrets of Perfect Timing (Oh!)
  • The Storyteller’s Secret (Huh?) Why Some Ideas Catch On and Others Don’t (Oh!)

We blog content writers, of course, don’t have the luxury of using such long subtitles, as the search engines will use only a limited number of characters for ranking. Still, the beauty of the “Huh?” is that it’s a grabber, so the compromise might be to include category-based keyword phrases early in the subtitle.

The other way to “sneak” in the “Oh!” material is the meta-tag, the 160 character snippet of text that describes a page’s content. The meta tags don’t appear on the page itself, but readers can see them on the search engine page and they are scanned by search engines.

Huh? In writing engaging business blog content, it can pay to try two-tiered titles.

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Words of Wisdom for Blog Content Writers – Part B

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reading around for blog writing

 

This week, at the start of a new blogging year, I’m looking through my bookshelves at all the business writing-related books I’ve collected over the year 2019. What would I do without these “reading around” gems with their different sorts and shapes of advice and reflection?….

The audience is the hero.
“You are not the hero who will save the audience; the audience is the hero,” Nancy Duarte advises public speakers in the book Resonate. Audience insights and “resonance” can occur only when a presenter takes a stance of humility, the author and coach explains, placing the audience in the center of a story, so it becomes meaningful to them..

Since one important function of any marketing blog is converting lookers to buyers, and since I train Indianapolis blog content writers, this concept of resonance really piqued my interest. When readers arrive at your business blog, it’s because they already have an interest in your topic and are ready to receive the information, the services, and the products you have to offer. However, the focus of each blog post must be on the end results from the readers’ point of view. Help readers know how good they’ll feel in terms of security, savings, recognition, or basic need fulfillment – make them the heroes.

Don’t get steaming mad.
Blowing off steam may seem like a good idea for heart health, explains Mandy Oaklander in a special Time Magazine edition on living longer, but angry outbursts have been proven to result in increased heart risks.

In the real world, many blog content writers focus on appealing to consumers’ fear or greed, making them “angry enough” to take action. At Say It For You, our approach has been that blogging for business is just one aspect of any company’s overall marketing strategy.  The entire tone of the blog, therefore, needs to be consistent with the kind of positive image the company wants to project. Can and should a single blog post appeal to customers’ anger about the poor service, shoddy workmanship, or exorbitant charges they’ve experienced in the past? Definitely! Overall, though, a positive slant will win the day.

What we measure, we can improve.
Improvement in anything happens not all at once, but over time, Michael Hill explains in Measuring Ourselves. When Benjamin Franklin decided he wanted to become proficient at writing, he found examples of writing clearly superior to his own, then would do writing – and rewriting – daily, measuring himself against both others and against his own earlier efforts.

As a corporate blogging trainer and content writer, I find that it’s not always possible to associate a specific ROI measurement to blogging without regard to social media, traditional advertising, events, word of mouth marketing, and sales. Yet, what we’ve learned through working with Say It For You clients, is that the very process of continuously producing and making available quality content (either content they write themselves or content they co-author through interaction with a content writer) helps demonstrate that they care about effectively expressing to customers and colleagues their unique “slant” on their industry.

Writers, as the new year begins, make – and keep – the perfect New Year’s resolution: “Read around” to find gems like these and then – share those gems with your readers in the form of improved blog content!

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Look-Ahead Words of Wisdom for Blog Content Writers – Part B

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This week, with an eye to the year to come, I’m sharing more words of wisdom from ”my bookshelves”, along with the links to the authors and book descriptions…

Sketch out an outline of events leading to a typical client needing you.
Choose a client from a typical demographic you serve, suggests Paul Smith in The Ten Stories Great Leaders Tell. Your sales story, Smith explains, relates what you did for one of your customers that is so impressive, other people will want to buy what you’re selling as well.

Build a blog post or two around a customer success story. Say you’re a realtor, and today you’re blogging about how important “curb appeal” can be when you’re marketing a client’s home to potential buyers. Rather than just offering advice, you can tell the story of how you guided Sam and Susie towards a successful sale by encouraging them to plant colorful flowers and painting their front door an attractive red. As a final touch for your blog, you can link back to the full version of Sam and Susie’s testimonial which is already part of your website. Customer success stories boost your credibility with new prospects, helping them decide to do business with you.

Our core values are… We pride ourselves on… We commit to… We encourage and reward…
The right phrases have the power to engage and develop employees, Laura Poole explains in Perfect Phrases for Coaching Employee Performance. Language has the power to establish personal connections, develop and reinforce strengths, provide constructive feedback, and encourage commitment to the company’s goals.

The best website content and the best blogs give readers insight into a company’s core beliefs in addition to information about products and services that company offers, I teach at Say it For You. Just as it’s important to tell readers what you have, what you know, and what you know how to do, it’s even more important to explain what you believe. Why have you chose to pursue this field or industry? Why do you choose to do business or conduct your practice in certain ways?

Customers want personalized solutions for their unique needs and preferences.
Driven by tighter budgets and dwindling natural resources, companies are now seeking new ways to appeal to their customers, Navi Radjou, author of Frugal Innovation posits. Products and services can be “co-created”, he says, with empowered consumers and external partners.

Try this highly useful exercise – make a list of ways your business individualizes and personalizes services to customers and clients. Drill down, I’d say to everyone offering blog writing services, to actual cases of clients’ personalized customer service, recalling times when unusual problems got solved, and when standard procedures were put aside to get the job done for that one customer..

By now you should have become a convert to the “reading around” habit. Over the past two weeks we’ve sampled a dozen precious gems that can motivate content writers and infuse blog posts with sparkle and meaning. But these represent just a sampling – blogging gems are all around, just waiting for each of us to add our own unique twist!

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