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If You Want Them to Listen, Watch Your Language

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With now 60 countries of the world naming English as their official language, English comes out on top by a large margin, Paul Anthony Jones writes in Mental Floss. (There would be 61, but, while English is the national language of United Kingdom law, government, business, and education, it’s never been made official. In fact, English became official in the U.S. just this year!)

Within the United States itself, people in different regions use not only unique pronunciations, but unique vocabulary. In Texas, a laundromat is called a washeteria; in Ohio you’d refer to a vacuum as a sweeper.  In the Northwest, something expensive is “spendy”, Cassie Wright points out in Lingoda.

When it comes to content marketing, keeping it basic means using understandable, clear language. “In order to write an effective sales page, it’s absolutely critical to speak the language of your target market,” Joey van Kuilenburg writes in Linkedin, paying attention to the terminology they use, including phrases and word choices. At Say It For You, our message to the business owner and practitioner clients who hire us is this:

Your business or practice can’t be all things to all people. Everything about your content should be tailor-made for your ideal customer – the words we use, how technical we get, how sophisticated the approach to a subject, the title of each blog entry – all must focus on what together we learn about your target market – their needs, their preferences, their questions.

There are certain “Americanisms”, which are sayings we take for granted, but often don’t realize make no sense to foreigners, even to those who speak English.  That’s because foreigners don’t share our cultural memories and understandings.  As content marketers, we can actually turn that “outsider puzzlement” to our advantage, allowing readers to feel they are in our “inner circle” when we share those language “secrets”, I’ve observed over the years working with Say It For You clients from many different industries and professions.

The guiding principle in creating content is that, if you want them to listen, watch your language!

 

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Huh?/Oh! Titles Revisited

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Browsing the shelves of the nearest Barnes & Noble, I was reminded once more of how fond book authors are of using titles that first grab attention, then have explanatory subtitles. Knowing the importance of titles in creating online posts and articles, I long ago dubbed these “Huh? Oh!” titles.

The “Huh?”s are there to startle and capture attention, while the “Oh!’”s are there to explain what the text is actually going to be about. Importantly, in online marketing, those “Ohs!” are there to match the content of the post or article with the terms users typed into the search bar.

My exploration of the shelves in the Health section yielded some “straight” titles, such as:

  • The New Menopause
  • Herb Care
  • Healing Back Pain

Several others were examples of the “Huh? Oh!” tactic. (Had these books been on a general display, my interest might have been engaged, but, without the explanatory subtitle,  I would never have guessed they had to do with health:

  • 5 Trips: An Investigative Journey into Mental Health
  • The Invisible Kingdom: Reimagining Chronic Illness
  • Radical: The Science, Culture, and History of Breast Cancer in America

There are a couple of things you can do to make sure your blog posts have good titles, medium.com suggests:

  • Use keywords in your titles, making it more likely that your posts will show up in search results.
  • Keep your titles short and sweet. People are more likely to click on a title that’s short and to the point. Aim for titles that are no more than 70 characters long.

Following my exploration of those “Health shelves”, I purchased the latest issue of Writer’s Digest, curious as to whether I’d find many Huh?/Oh’s there. I did:

  • Confounding Expectations: Start With the Villain for More Engaging Storytelling
  • Finding Light in the Darkness: How Comic Gary Gulman Effectively Blends Humor into His Story of Overcoming Major Depression
  • The Unexpected Sells: Why Agents Want Genre-Defying StoriesAt Say It For You, we know that, for either straightforward or “Huh?-Oh!” titles of posts and articles,, one way to engage readers is using the sound of the words themselves, repeating vowel sounds (assonance) or consonant sounds (alliteration), so that searchers use their sense of hearing along with the visual.

    Never forget, though – whether you choose to use “Huh?/Oh!s to engage reader curiosity, the most important goal is delivering, in the body of your post, on the promise in your headline.

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Blogs Give a Quick Take

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Every half year, Bloomberg puts out a mini-magazine called “Quick Take”, designed “to give readers and even-handed explanation of the context behind the latest developments in economics, finance, geopolitics, and society”. Examples of the rather weighty topics include”

  • Can central banks tame inflation without triggering recession?
  • Why It’s Hard for Europe to Rearm
  • Why Copper is the New Must-Have Metal

In presenting its streaming video business network (also named “Quicktake”),Bloomberg explains that its purpose is to help viewers “make sense of the stories changing your business and your world”.

“When you think about your ideal reader, you may naturally think about demographics (age, gender, geography) and psychographics (beliefs, values, goals)—and those qualities are important to understand so you can connect with your readers,” Karin Wiberg writes in clearsightbooks.com.But also consider their current knowledge level about your topic.

The marketing team for the book Moneyless Society, Wilberg explains, identified two main audiences:

  1.  people who are interested in but relatively new to the topic
  2. people who are familiar with the topic and want to share the ideas but struggle to explain them to others

A useful tip she mentions is that, If you are writing for an audience well-versed in the topic, it may be appropriate to jump right into using professional jargon. But, if you define a term early on and then don’t use it for awhile, consider repeating the definition or putting it in a “callout box”.

According to the Writing Center at The University of North Carolina, “In order to communicate effectively, we need to order our words and ideas on the page in ways that make sense to a reader”. Assume your readers are intelligent, the authors advise, but do not assume that they know the subject matter as well as you. Using familiar words and word combinations gives readers a sense of comfort and “wellness”.

When it comes to blog marketing, the goal is to attract the “right kind” of readers (those with an interest in our topic and who will value our products and services and be willing to pay for them), In creating content, we remember that people are online searching for answers to questions they have and for solutions to dilemmas they’re facing. It’s all about them as potential customers and clients, never about the business owners and professionals for whom we’re posting.

As the Bloomberg editors so clearly understand, our purpose is to help readers “make sense of it all”.

 

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The 3-Act Structure for Plays and Blog Posts

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The three-act structure dates back to the days of Aristotle, Gabriel Pereira reminds readers of Writer’s Digest. In Act I, the status quo is revealed, describing the world in which the story is going to take place. This first act sets the tone and gives the story a reason for starting at this particular place and time. At the end of Act I, there is either an event that shakes things up for the character, or a choice the character must face.

Act II is usually the longest of the three acts, Pereira explains. Here subplots and supporting characters can be added. It is in Act II that the character makes a choice and changes his or her outlook. By the beginning of Act III, the character has reached his/her lowest point, and, by the end, readers get a sense of closure and resolve.

One function of any marketing blog, of course, is to provide valuable information to consumers highlighting the benefits to be gained by using a certain product or service or by following a certain plan. But writing for business needs to draw attention to the “flip side of the calculator”, meaning the costs of waiting to take action. In your blog post, “Act II” might be a good place for the post’s first CTA (call to action), showing readers how to put what they have learned to use.

While the three-act design is by no means the only possibility, Pereira admits, many works of fiction do follow that design because it has a clear beginning, middle and end. “Done well, it takes the reader on a satisfying journey.”

The three-act structure has great relevance to the order in which information is presented in effective blog posts. Online readers will have landed on your blog because they are interested in finding information on your topic and possibly making a purchase. They need immediate confirmation that they’ve come to the right place. To that end, according to blog mavens Shel Holtz and Ted Demopoulos, key words and phrases should be among the first words in your blog title and then reappear in your first lines of the post. Then, at the “back end”, (Act III), the “pow” closing statement should tie back, we teach at Say It For You, to the opener.

Of course, when it comes to content marketing through blogs, the reader’s “journey” isn’t over at the end of the post. As writers, we can do well today what we may not have done so well yesterday or the day before.  Since blog posts typically appear in reverse chronological order, I explain in Say It For You training sessions, your best blogs will be the ones searchers see first!

The three-act structure can work well for both plays and blog posts!

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Don’t Know Your Tools? Know Your Gems!

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The way Jeff Bullas sees it, “Blogging is a platform for self development,” People start blogs, Bulas says, for all sorts of reasons – to educate, to have a voice, to make money. Content writing drives you to learn , to document, and to connect. It is your passion that will act as your guiding light, helping you find and connect with “your tribe”, even with no technical expertise. In terms of connecting, Bullas emphasizes, you must understand your audience’s fears, dreams, problems, and challenges, learning whom they respect in your niche.

But what about that “technical expertise” piece, including setting up the blog, choosing a domain name, selecting a host, and securing the site? Recalling the beginnings of Say It For You, now in its sixteenth year of content writing, I’m reminded of a favorite saying of an attorney friend of mine: “Don’t know your tools? Know your gems.” In other words, the advice I’d offer new content writers is this: Call on advisers who can help with the technology piece while you focus on the messaging.

Meanwhile, needless to say, the technology piece isn’t standing still, but changing and developing at an astounding pace. Still, as Emily Nix of Nectafy observes, “excellent content requires a human touch”.”Tools are nice,” Danny Sullivan of Third Door Media remarks in a Start Your Own Business magazine piece, alluding to all the buzz about artificial intelligence. “but we’ve had tools for years to build houses, yet we haven’t completely automated house building.”.”Despite the fact that ChatGPT can develop conversational AI tools, it cannot take the place of human content creators”, the Med Responsive digital marketing agency believes.

As content writers, our primary function must be learning all we can, not about the “tools” and mechanics of the internet, but about our target audience (or, in the case of Say It For You content writers, the target audience for each of our clients)..When it comes to the technical aspects of delivering that content, we’ve turned to technology maven “gems” for ongoing advice and guidance, while our writers focus on the message.

“Don’t know your tools? Know your gems,” is the byword.

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